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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I ordered my wig in a size large and sometime after I ordered I got a notice that it was on the way which was followed by a notice saying that it wouldn’t be there until the end of March. I needed it... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Don’t know yet how much money will be taken off for returns but my experience was very good I ordered a wig and returned it without much trouble.I was disappointed when I put the wig on my head and yo... Ver más

Valorada con 4 estrellas sobre 5

I am very happy with the topper I purchased but the lack of standardized hair color coding (“light gray” instead of color 59, 60, or 61) made it impossible to know what I was going to get when I order... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have ordered two wigs --and they are both beautiful -- as well as shampoo and wig brushes. All arrived in a timely manner, they were well packaged, and all orders were beyond and above my expectati... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares
  2. Tienda de pelucas

Información proporcionada por diversas fuentes externas

Top retailer, buy the best in women's name brand wigs, hair pieces, toppers and more at The HeadShop Wigs LLC. Lace front wigs, human hair wigs, synthetic hair, blended fibers, hand-tied, monofilament wigs, and wig care products. Committed to provided top notch friendly service. Talk to our wig experts.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

No contacts

I purchased a wig from them. My insurance company and me tried to contact them. We called them, wrote emails multiple times, but no reply. I am very disappointed. I lost $400!

10 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Wig Liners

I was looking for a wig liner that was open on top. They are easier to put on stay put. The Revlon liners are perfect. Happy that I found them!

8 de marzo de 2021
Valorada con 3 estrellas sobre 5

I ordered my wig in a size large and…

I ordered my wig in a size large and sometime after I ordered I got a notice that it was on the way which was followed by a notice saying that it wouldn’t be there until the end of March. I needed it badly due to head cancer surgery so I contacted customer support and was able to get it in an average. So I now have A very beautiful wig which is the wrong size and has very strict return guidelines. I guess it was a sad waste of my money.

23 de febrero de 2021
Logotipo de The HeadShop Wigs LLC

Respuesta de The HeadShop Wigs LLC

Customer asked we ship the avearge cap size instead. We did that. If needing large cap, why order the average at all. Whether ordering avearge, petite, or large, our agreed upon policy was outlined and agreed upon when customer decided to order alternate cap size.

Valorada con 1 estrellas sobre 5

Very dissatisfied

Very dissatisfied. I had ordered a wig last month. They failed to tell me it was back ordered. I waited almost a month. Very poor customer service and communication.

10 de febrero de 2021
Valorada con 3 estrellas sobre 5

I really like the product that was sent…

I really like the product that was sent to me but I needed a different color and here is where I have my problem. I wanted a straight exchange which you would not accommodate and I was given a RA to send back within an allotted amount of time but I got sick and missed it, so now I have a wig I can't return or exchange, I don't like the return policy.

20 de enero de 2021
Valorada con 5 estrellas sobre 5

Awesome hairpiece

The hairpiece is wonderful...well constructed and full enough to look real. A great price, too. Thank you.

19 de enero de 2021
Valorada con 3 estrellas sobre 5

New to this shop

Have not seen this place yet seem like they may be pretty good have to check them out if there is one in my area .

8 de enero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible!!

Terrible!!! I never received a status or my order and was asked to write a review of my purchases. After writing a negative review I then received order status that it shipped and shortly after that I received their comment to my review which annoyed them. Again shortly after I received an email that my order was cancelled. Not sure how they even do business. Their website is terrible for finding updates on yr order and the fact that they would cancel my order is disgusting.
Ref yr reply I never asked to cancel my order

5 de enero de 2021
Logotipo de The HeadShop Wigs LLC

Respuesta de The HeadShop Wigs LLC

? Customer requested to cancel order.

Valorada con 1 estrellas sobre 5

Beware: Product and customer service inferior

The photo of the wig I ordered is nothing at all like the product I received. It’s a mass of unstyled hair. My request to return was denied. Their calculation was that it was 6 business days since a late afternoon delivery, which
should not count as the first business day. This happened during the Christmas and new years holidays timeframe. I am a chemotherapy patient. I cannot take this wig to have it cut and styled by a professional. We are in a pandemic and my being immuno compromised I just cannot take the risk. This company has zero understanding of customer satisfaction. If I could give 0 stars I would.

4 de enero de 2021
Logotipo de The HeadShop Wigs LLC

Respuesta de The HeadShop Wigs LLC

We do not subscribe to the tactic of weaponizing feedback in an effort to make one's own policy.

Valorada con 5 estrellas sobre 5

Looks natural

I bought a topper that matches my hair color exactly. Nobody knows I’m even wearing it, it looks so natural!

4 de enero de 2021
Valorada con 4 estrellas sobre 5

Wigs not what they look like in the catalog

Don’t know yet how much money will be taken off for returns but my experience was very good I ordered a wig and returned it without much trouble.I was disappointed when I put the wig on my head and your supposed to just put it in place with your fingers ho ho ho what you really need is the same beautician that Raquel Welsh uses then maybe it will look good on you too!

18 de diciembre de 2020
Valorada con 3 estrellas sobre 5

Need better customer service

You did not do bad. I really did not know what I needed to order. I really ordered blind. I am ordering again and hope I can be better informed. Your customer service was nice but not helpful. I am going to call customer service again before I order and hope they can help. I had to return my item which can get pricey

27 de noviembre de 2020

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