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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've used this company online and also visited the shop and can't fault either experience. Cigars arrived in good time and as ordered from my online order, then wwas helped when I went in the shop t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Placing the order was straightforward, but choosing the right cigar as a gift for my older brother’s birthday wasn’t easy—there’s a great variety of styles, sizes, and strengths. In the end, I think h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time ordering cigars for delivery and I couldn’t be happier! The package arrived really quickly, and the cigars were packed perfectly. They came sealed in a bag and wrapped in bubble wrap so the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time user of The House of Cigars. I found the website site excellent and informative. I thought the pricing is very reasonable. I arranged for click and collect which was more convenient for me.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarros
  2. Tabaquería

Escrito por la empresa

We are an online tobacconist shop stocking a large range of cigars and accessories. We sell New World Cigars from Nicaragua, Honduras, Dominican R., Mexico, and Cuban cigars, as well. The best prices for UK cigars you will find on our London cigar shop!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Absolutely fantastic

Absolutely fantastic, great service and fast shipping

28 de abril de 2026
Logotipo de The House of Cigars

Respuesta de The House of Cigars

Hi Tom,

Thank you so much for your kind words. We’re so glad to hear you had a good experience with us.
Really appreciate your support!

Best Regards,
The House of Cigar Team

Valorada con 5 estrellas sobre 5

Good choice of cigars

Good choice of cigars and when ordered they arrived quickly and well packaged so no damage . Thanks

7 de abril de 2026
Logotipo de The House of Cigars

Respuesta de The House of Cigars

Hi Christine,

Thank you for your lovely review. We’re so pleased to hear you were happy with our service.

Really appreciate the support, and hope you enjoy your cigars!

Best Regards,
The House of Cigars Team

Valorada con 5 estrellas sobre 5

Helpful to a newbie

Easy to navigate website, good comms, speedy dispatch. All positive!

2 de abril de 2026
Logotipo de The House of Cigars

Respuesta de The House of Cigars

Hi Mark,

Thank you for the lovely review. We're glad to hear you found the website easy to use and that everything went smoothly from communication through to dispatch.

Really appreciate your support and your feedback!

Best Regards,
The House of Cigars Team

Valorada con 5 estrellas sobre 5

Well prepared and delivered safely

Well prepared and delivered safely

7 de abril de 2026
Logotipo de The House of Cigars

Respuesta de The House of Cigars

Hi Wayne,

Thanks so much for the lovely review. We are really glad to hear you had a good experience.

Really appreciate the support!

Best Regards,
The House of Cigars Team

Valorada con 5 estrellas sobre 5

Very nice cigars and fast delivery

Very nice cigars and fast delivery

30 de marzo de 2026
Logotipo de The House of Cigars

Respuesta de The House of Cigars

Hi Kirk,

Thank you for your kind review. We’re so pleased to hear you enjoyed the cigars and were happy with our service. We really appreciate your support!

Best Regards,
The House of Cigar Team

Valorada con 5 estrellas sobre 5

Great customer service

Quick response to my requests, great customer service. Happy to deal with..

2 de septiembre de 2025
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Respuesta de The House of Cigars

Hi Rob,

Thank you so much for your kind words. We’re so pleased you were happy with our service.
We really appreciate your support and are very happy to have been able to help!

Best Regards,
The House of Cigars Team

Valorada con 5 estrellas sobre 5

Excellent on line seller.

Great selection of cigars easy to order and very swift delivery also excellent value.

31 de marzo de 2026
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Respuesta de The House of Cigars

Hi Geoffrey.

Thank you very much for your lovely review. We’re delighted to hear you found our website easy to use and that you were pleased with our range, pricing, and delivery service.

We really appreciate your support and hope to be of service again soon.

Best Regards,
The House of Cigars Team

Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery , good cigars .

30 de marzo de 2026
Logotipo de The House of Cigars

Respuesta de The House of Cigars

Hi Brian,

Thank you indeed for your feedback. It's nice to hear that we do a good job around here. If you have any suggestions, please let us know.

Best Regards,

Valorada con 5 estrellas sobre 5

Placing the order was straightforward

Placing the order was straightforward, but choosing the right cigar as a gift for my older brother’s birthday wasn’t easy—there’s a great variety of styles, sizes, and strengths. In the end, I think he’ll be pleased with my choice.

6 de marzo de 2026
Opinión espontánea
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Respuesta de The House of Cigars

Hi Elizabeth! Thank you for this marvellous review. We’re so happy to hear you’ve had a nice experience with us. I hope that your brother will enjoy the cigar.

Valorada con 5 estrellas sobre 5

I'd recommend using this place

I've used this company online and also visited the shop and can't fault either experience. Cigars arrived in good time and as ordered from my online order, then wwas helped when I went in the shop too.

Just be aware it doesn't have a shop front really, it's upstairs from another place, you have to call up.

23 de marzo de 2026
Opinión espontánea
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Respuesta de The House of Cigars

Hi Mark! Thank you for the great review. We’re so glad to hear you’ve had a nice experience with us, and that everything arrived as expected.

We also really appreciate you pointing out how to find us, as we know the showroom can be a little tricky to spot on a first visit.

Thanks again for your support, and we really do appreciate it and look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Easy to order and delivered on time…

Easy to order and delivered on time promised

2 de marzo de 2026
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Respuesta de The House of Cigars

Hi Dean,

Thank you so much for your kind feedback. We really appreciate you taking the time to share it — it means a lot to our team.

We’re glad you had a good experience with our services, and we look forward to helping you again.

The House of Cigars Team

Valorada con 5 estrellas sobre 5

I have become a House of Cigars admirer…

I have become a House of Cigars admirer . I have shopped with them several times now and have never been disappointed.
Thank you for your excellent service.

4 de marzo de 2026
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Respuesta de The House of Cigars

Thank you very much for your kind feedback, David. Our team truly appreciates your comments and is happy to know you had a positive experience with us. We always try to provide the highest level of service and never disappoint our customers. Should you have any suggestions on how we can improve further, we would be very pleased to hear from you.

Valorada con 5 estrellas sobre 5

David Off cigard

Great service, great product, great price, what more can i say.

2 de marzo de 2026
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Respuesta de The House of Cigars

Thank you for your feedback. It means a lot to us when the customers are happy with our services.

Valorada con 5 estrellas sobre 5

My order was delivered next day and in…

My order was delivered next day and in good condition and the cigarillos were a good smoke will be ordering more

27 de febrero de 2026
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Respuesta de The House of Cigars

Hi Grant,

Thank you for your nice feedback. We are very happy to hear that we are doing a good job.

Best Regards,
The House of Cigars Team

Valorada con 5 estrellas sobre 5

Easy use of website

Easy use of website, Delivered by P.O. promptly next day and in good condition.

4 de febrero de 2026
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Respuesta de The House of Cigars

Thank you indeed. It means a lot to us to hear that.

Valorada con 5 estrellas sobre 5

very good service

very good, solid prices that allow a pick and mix style for some things that are normally not mixable. great brands, great prices.

2 de febrero de 2026
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Respuesta de The House of Cigars

Thank you indeed for your feedback. It means a lot to us when customers are happy with our prices and services.

Valorada con 5 estrellas sobre 5

House Of Cigars Review

Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from here soon.

31 de enero de 2026
Opinión espontánea
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Respuesta de The House of Cigars

Thank you for your feedback. It is nice to hear that we do a good job around here. If yoy have any suggestions or need any help, please let us know!

Valorada con 1 estrellas sobre 5

What a joke this company is

I actually received my item and there was issues with delivery so I left a good review regardless spent over £100 and went yesterday and tried to place an order and wouldnt let me for some reason so I emailed them and they said they need to see ID for my name and the email name as I have my recently passed brothers email and thinks I'm a scammer but they got payed and I got my order for my last order and the communication with the staff are actually disgusting you get treated better of temu no joke how they get good reviews but surely there's lots of ppl out there who don't use there name in there emails I have an email that I used many years ago of my nickname u can use what ever email u want he said he needs ID 🪪 before i can place and order and I even gave the company a good reviews even when they was rude to me but because I was asking where my parcel was as it was taking to long they got rude I showed my family and said they call them selves professional I have one star ⭐ they don't even deserve that but anyone I'd avoid as this company is a joke I've gone else where and the company is actually does the items I wanted cheaper than this shop and better attitude I know he will reply saying I'm being a fraud but fraud is not having an email with a different name ppl have animals named in the emails I have 2 main emails I use I use this one for shopping and other for work asif I use my work one I will be getting news letters and deals of things of brought and will clog up my inbox but moral of the story u may have been about for years I don't no if u was having a bad week but u treated me wrong because I asked can u check where my parcle is as it's over due and u said why using that email not ur own but it was my own my brother's name which I stated to you who sadly passed and you said u wanted ID how heartless of you to ask for my dead brothers ID u said u need to check if this is a legimate transaction and as u can see you have your money 💰 no one has complained off fraud and using there card at your store 🏬 it's been 2 weeks so tells you everything if I did fraud like u said surely u would have been contacted and money would of been recalled. Because it hasn't because I'm not a fraud or.a criminal I'm law adiding citizen who wanted some cigars and u treat me unfair u need to sort your attitude out as u call me a fraud when u are a guy who thinks he's got power because u she a big store but news flash there's more ppl that sell cigars than you I told u I was referred by a friend saying cigars where nice and I told him and showed him what u said to me I have all the emails and he said he ain't shopping with you but 2 ppl losing isn't a bother to u but u treat everyone like u did me and u won't have a company u need to respect ppl and ID for cigars are you having a laugh I thought I'd was a wing up I even gave u a great review regardless as I didnt wanna tarnish ur reviews ok here but ppl need to no if anyone reads this if your parcel is taking long and u use an email that doesn't have your name on but I used my name from billing and delivery address email them and see the response u get avoid this company at all costs yeah might have good reviews but u don't see the bad ones here and there and I'm not the only 1 that's why he's not 5 star on trust pilot I will never buy again or refer anyone be careful guys looks are deceiving go else where

8 de enero de 2026
Opinión espontánea
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Respuesta de The House of Cigars

We feel very sorry about all this and for the fact that you changed the review from 5 stars to 1 star.
Now we would like to explain our version of the story.
You have been blacklisted because we asked you to identify yourself. We did that for 2 reasons:
1. You are living in a building, but you didn't mention your flat number, and you had issues receiving the parcel. At the end, you got the parcel directly from the hands of the postman.
2. We wanted to confirm who we are talking to: Dale Robert Smith (dalerobertsmith4@gmail.com) or Steven Harte.
Both reasons were to clear out any fraud, or if you are of the legal age to smoke.
We just complied with the law and our policy.

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