Kitchen Direct Ltd Opiniones 

32
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great product at amazing price . We love our new kitchen ! Zvez & Martina were amazing , nothing was too much work for them . They have updated our design several times until we were 100% happy with t... Ver más

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Valorada con 5 estrellas sobre 5

So we have just finished a development of 6 Boutique Luxury Apartments and luckily we had Kitchen Direct on board…. This wasn’t a small job, so we put it out to tender… X6 Large... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I would never recommend Kitchen Direct after the poor-quality work they carried out in my home. I am now preparing to take them to court because the job was not completed properly. Their customer... Ver más

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Valorada con 5 estrellas sobre 5

Was recommended Kitchen Direct by a friend, nothing was a problem for Zvez and Martina and so glad we used them Kitchen and utility turned out brilliantly, great design and great service 5 sta... Ver más

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Información sobre la empresa

  1. Fábrica de muebles

Escrito por la empresa

At Kitchen Direct we understand the unique individual requirements of our clients. We specialise in quality bespoke, hand made furniture and kitchens exclusively tailored to our clients’ needs and lifestyle. We offer the complete service of design, cabinet making and fitting all overseen by our dedicated team of project managers.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

32 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(32)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I never write reviews

I never write reviews, but I felt compelled to after my project finished because I know how hard it is to select designers and manufacturers, and I wanted to help others out who may be considering using Sam, Martina and Svez. The whole process from initial design to final drawings, construction and installation was as close to perfect as you can get. I have built kitchens in London and New York, and the quality of the cabinetry was as good or better than the very top kitchen showrooms in London and New York — but for significantly less money because you are not paying for a showroom or advertising budgets. Everyone was so creative, diligent and can-do and the final product was outstanding. Thank you again.

21 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would never recommend Kitchen Direct…

I would never recommend Kitchen Direct after the poor-quality work they carried out in my home. I am now preparing to take them to court because the job was not completed properly.

Their customer service is by far the worst I have ever experienced. I previously left a review, but it was somehow removed. That will not stop me from sharing my experience.

Based on my dealings with them, I cannot recommend Kitchen Direct to anyone. In my opinion, Yves and Martina were extremely unprofessional, and the entire experience has been disappointing from start to finish.

5 de agosto de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

The dispute between us has already been through the courts, where judgment was entered in Kitchen Direct’s favour. The issue was one of non-payment , not related to poor workmanship .

You keep writing the same review over and over again and it will be removed again . Review platforms generally do not permit multiple reviews from the same customer about the same experience, which is why repeated reviews on the same matter may be removed. Of course you can keep writing fake reviews from fake accounts as you did already - Mamba, Salt Bayo , etc and they will be removed as well as Trust pilot won’t allow fake reviews and they will be taken down after investigation - as half of them are reviewed already .

We gave you numerous opportunities over a period of over six months to pay your outstanding balance. We remained patient and professional , sent you kind and friendly reminders for more than half a year !

What makes your allegations particularly surprising is that, following completion of the project, you sent us messages expressing how delighted you were with the result, describing your home as looking “like a five-star hotel.” It was only after the court proceedings relating to the unpaid balance that your opinion of the project changed.

My team and I remain extremely proud of the work we completed at your property. We stand by the quality of our craftsmanship and the professionalism with which the project was delivered. Everyone who worked on your project from designers , builders , etc had the same experience with you. I am glad that we paved the way for other honest hard working people and you started paying them before they send you to court as well .

Valorada con 5 estrellas sobre 5

X6 Boutique Luxury Apartments

So we have just finished a development of 6 Boutique Luxury Apartments and luckily we had Kitchen Direct on board….

This wasn’t a small job, so we put it out to tender…

X6 Large Bespoke Kitchens, x18 Bespoke Wardrobes, x6 Utilities.

Overall, Kitchen Direct were not the cheapest but from the off my business partner and myself got on really well with Zvez and Martina. Creative, like-minded people.

An when your spending £350,000 it’s pretty important there is trust and you get on well…

A sensible payment plan and realistic time scales…

Delivery and fitting was on point.
Zvez even worked till 1am on a Saturday just so we could get our delivery on time…

Anyone using Kitchen Direct are more than welcome to view their work at our apartments. “The proof is in the pudding” as they say….

An our Apartments don’t scream Luxury, they whisper it…..

4 de agosto de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thank you Will ! It is pleasure to work with professionals like you . The quality of your work is outstanding and we are delighted to be part of such a beautiful project.

Valorada con 5 estrellas sobre 5

Great kitchen

Was recommended Kitchen Direct by a friend, nothing was a problem for Zvez and Martina and so glad we used them

Kitchen and utility turned out brilliantly, great design and great service

5 stars

30 de junio de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thank you Steve ! Our pleasure !

Valorada con 5 estrellas sobre 5

Great product at amazing price

Great product at amazing price . We love our new kitchen ! Zvez & Martina were amazing , nothing was too much work for them . They have updated our design several times until we were 100% happy with the layout . The work was executed to perfection , including installation . Highly recommend !

3 de agosto de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thanks Damian , your feedback means a lot to us

Valorada con 5 estrellas sobre 5

Excellent quality and a lovely finish

Excellent quality and a lovely finish. Made exactly to spec, delivered on the date promised, and well packed so everything arrived perfect. Honest, easy to deal with, & great value. Highly recommended.

3 de agosto de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thank you Nick ! It’s pleasure working with you guys

Valorada con 5 estrellas sobre 5

Kitchen Direct - Great Company

We used Kitchen Direct for a new Kitchen in our renovated property. I have to say their service was first class from our initial conversation, until fitment of the Kitchen. We were so impressed that we asked Martina and Zvez to fit all our bedroom wardrobes and additional furniture to include a kitchen table and matching coffee table. I would have no hesitation recommending this company ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ +

5 de junio de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thank you Joe ! We are so happy to be part of your lovely project , it was pleasure working with you .

Valorada con 5 estrellas sobre 5

Extremely professional and experienced

Extremely professional and experienced. We have used Kitchen Direct Ltd three times now and every and each time we know that we’re left in safe hands from the start to the very last little detail.

15 de mayo de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thank you so much for taking the time to give us feedback, it means a lot .

Valorada con 5 estrellas sobre 5

Will definitely come back for more work

The work was executed to the highest standard, the team was great start to finish, we had some issues with the design but they were very helpful and addressed everything together with us.
Would highly recommend!

8 de mayo de 2026
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

Thank you Alex, it was pleasure for us!

Valorada con 1 estrellas sobre 5

worst experience

This is one of the worst experiences I’ve had with a furniture company, very disappointing. The furniture were poorly made and far below the standard advertised. The customer service team was dismissive and did not take responsibility for the issues. The delivery took so long also, I strongly advise others to shop elsewhere.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

We cannot identify this reviewer as a customer of Kitchen Direct Limited and have no record of any quotation, contract, invoice or payment connected to this name. This review appears to relate to the same concluded dispute that is currently being investigated by Trustpilot together with several connected reviews. We have provided supporting evidence, including court documentation, and have asked Trustpilot’s Content Integrity Team to verify whether this reviewer had any genuine independent experience with our company.

Valorada con 1 estrellas sobre 5

Very poor from delivery and service…

Very poor from delivery and service from them. Delivery took so long with different explanations and excuses. Only for the furniture to come and it was not what I wanted. Customer service is very poor from the entire team. Give them a chance at your own risk .

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Kitchen Direct Ltd

We cannot identify this reviewer as a customer of Kitchen Direct Limited and have no record of any quotation, contract, invoice or payment connected to this name. This review appears to relate to the same concluded dispute that is currently being investigated by Trustpilot together with several connected reviews. We have provided supporting evidence, including court documentation, and have asked Trustpilot’s Content Integrity Team to verify whether this reviewer had any genuine independent experience with our company.

Valorada con 5 estrellas sobre 5

Our Dream Kitchen


After visiting several providers we found Kitchen Direct after a friend's recommendation.
Thank goodness we did! From survey to installation, the service we received was second to none. We were kept informed at every stage & didn't need to lift a finger! Martina and Zvez guided us through the design process, using their knowledge & experience to help us get the most out of our budget.
Their team were efficient, professional & accountable. If they said something was going to happen it did. Their knowledge & pride in their product was evident in everything they did. Always on time every day & ensured we were kept up to date with the installation process.
Our new kitchen has exceeded our expectations in terms of quality, craftmanship & value for money! Kitchen Direct made the whole process enjoyable & stress-free. We would have absolutely no hesitation in recommending Kitchen Direct. They've given us the kitchen of our dreams!!

Stela & Zhivko

11 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am not able to express the gratitude…

I am not able to express the gratitude I have for Kitchen Direct. Very professional team. Easy communication, knowledgeable, and helpful in every aspect. I am so grateful for all the ideas and suggestions they made during the process of establishing the best way my kitchen could look. Every detail is immaculate, I am so happy and I will highly recommend them to everyone! Thank you guys! Best team ever!

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wish I could give these guys 100…

I wish I could give these guys 100 stars ⭐️ Everyone was brilliant ! The designers gave me the most amazing ideas - how to maximise every inch of my space , incredible storage solutions and most of all absolutely stunning kitchen ! It was such a great opportunity to be able to buy directly from the manufacturer ! I’ve saved an absolute fortune and the quality is times superior then high street ( I had quotes from Wren & Magnet ) . Highly recommended for anyone who’s looking for kitchen , appliances and worktops !

20 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve ordered kitchen and wardrobe from…

I’ve ordered kitchen and wardrobe from Kitchen Dircect in early December . They have completed the project in less than 3 weeks , considering everything was fully bespoke and made to measure to exact dimensions of the rooms . The quality , the price , the customer service are above and beyond amazing ! Couldn’t recommend them enough ! Super professional , easy to contact and pleasure to work with !

14 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

My kitchen and marble table I designed with these guys was amazing the colours and detail was done to perfection and people that delivered and come to fit it was very clean and tidy and a speedy service overall very very happy and will recommend to people

15 de diciembre de 2023
Opinión espontánea

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