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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... Ver más

Valorada con 5 estrellas sobre 5

The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks

Valorada con 5 estrellas sobre 5

I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... Ver más

Información sobre la empresa

  1. Tienda de artículos de belleza
  2. Tienda de cosméticos
  3. Perfumería

Información proporcionada por diversas fuentes externas

THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

372 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

You guys didn't do something regarding…

You guys didn't do something regarding my concern and complaint 😠😡

13 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Riza May,

Thank you for leaving us a review. We’re sorry to hear that your experience with our store has not been up to par with your expectations. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Rest assured, we would like to thank you for making it possible for us to improve on our probable weaknesses.

Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right this time if you give our store another chance.

-THEKULT.COM Team

Valorada con 1 estrellas sobre 5

my order did not arrive

13 de marzo de 2020
Opinión espontánea
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Respuesta de THEKULT.COM

Dear Meg,

Thank you for sharing your feedback with us. We’re sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Thank you for making it possible for us to improve on our probable weaknesses.

Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

-THEKULT.COM Team

Valorada con 1 estrellas sobre 5

I did not receive my order

13 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear K.L,

Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We’re hoping to solve this issue immediately, with your help.

-THEKULT.COM Team

Valorada con 3 estrellas sobre 5

It is okay.

It is okay.. the smell easily fades unlike my other victoria secret perfumes because I have a lot.

12 de marzo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

you stated on your website that you…

you stated on your website that you sell authentic products. You sold me fake elizabeth arden green tea body spray! The scent won’t even last for 30 mins.

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Shey,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Valorada con 1 estrellas sobre 5

You are selling FAKE perfumes

You are selling fake perfumes, NOT 100% AUTHENTIC as you claimed. You’re a SCAMMMMM!

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Valorada con 1 estrellas sobre 5

fake elizabeth arden body mist

Selling fake items

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Peachy,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Valorada con 1 estrellas sobre 5

FAKE PRODUCTS!!!!

FAKE PRODUCTS!!!!
NOT AUTHENTIC!!!

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Valorada con 1 estrellas sobre 5

very bad no scent at all...maybe fake…

very bad no scent at all...maybe fake or expired.

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Our Valued Customer,

Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume

Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.

-The Kult Team

Valorada con 5 estrellas sobre 5

Fast delivery and communicated with me…

Fast delivery and communicated with me if item is on the way. Thank you! 😊

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Erica,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Valorada con 1 estrellas sobre 5

Wrong item delivered

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Rheishier,

Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.

We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.

-THEKULT.COM Team

Valorada con 5 estrellas sobre 5

Compared to other online shops THE KULT…

Compared to other online shops THE KULT has the lowest price and the package was handled carefully. Love the perfumes. Thanks

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Catherine,

Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!

-THEKULT.COM Team

Valorada con 4 estrellas sobre 5

One time i received an incorrect item…

One time i received an incorrect item and needed to wait for the replacement.

12 de marzo de 2020
Opinión espontánea
Logotipo de THEKULT.COM

Respuesta de THEKULT.COM

Dear Rhon,

Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

-THEKULT.COM Team

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