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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As others here have said, this company appears to have gone tits up, but still took my money last April for a pair of cables that never arrived. Email sent in May not responded to. Fortunately I pa... Ver más

Valorada con 1 estrellas sobre 5

Ordered 26/3/2024 as yet nothing only automated response to 3 emails ,We have received your email ect which appear to have been sent 1 hour before I sent mine they are 1hour behind BST Order number 70... Ver más

Valorada con 5 estrellas sobre 5

RESILIENT! So much more comfortable than standard cables in every situation. The magnetic + rotating top allows for an easy plug/unplug whatever your doing: walking, driving, whatever! In y... Ver más

Valorada con 3 estrellas sobre 5

I have several of the Last Cable magnetic charging leads and have used them in several devices across Apple, Android, headphones, keyboards etc. I have used them over several months. I have swapped... Ver más

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2,8

Medio

TrustScore: 3 sobre 5

322 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(322)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The Last Cables are great and well worth it.

Cables are great and definitely so much more useful than standard ones. My daughter and I can use the same cable when we travel now even though we have IPhone & Android. Great product and though it took a little while to arrive it was well worth it :-)

6 de abril de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

charging failure

After a few months our iPhone X, 12 and new iPads did not charge any more. We had to switch off the devices (or remove the heads and put it back) before charging was possible again (maybe an Apple blocking?). Customer Care answered quickly:
1.) For Apple and Type C products, please try charging with the other side of the magnet (don't know what means...)
2.) Try using different cables/magnets that came with your order and see if that fixes the issue, it may be just one accessory that is faulty and causing your issues
3.) Try to remove any case from your device
4.) Blow into your charging port to remove any dust/debris, and re-insert the magnet securely into your device
5.) Try using a different power source (e.g. if you were using a wall plug, try a different wall plug or a portable charger)
-> I'm using the Last Cable wall charger and did not remove anything, but now it works again, so there was no mechanical issue I guess. Hope it will last a bit now.

1 de abril de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

So far So Good.

So far So Good.
Shipping is Very Slow compared to what is advertised.

27 de marzo de 2022
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hello Chris,

Thank you for your kindness, we are very happy to hear this :)

As stated in our shipping information, we do state to allow 1-3 working days for your order to be processed and a further 4-10 working days for your order to arrive - https://thelastcable.co/pages/shipping-delivery. We understand that your order was 4 working days late, as Canada Post are experiencing delays, as we have stated.

We hope you have a lovely day, and we can't wait for you to try the coolest cables ever! 

Thank you for your support and patience towards our small family business and we are very sorry for any inconvenience that has been caused.

Feel free to use "vip10" for 10% off your next order :)

Best Regards,
Customer Satisfaction Manager,
Dani.

Valorada con 1 estrellas sobre 5

Extremely Dangerous Product, Poor Quality

Stay away from this company. The charger will stop working within approximately 2 months. If you leave a negative review here on TripAdvisor, they will email you (as they did to me), trying to guilt-trip you into modifying your review and playing the whole "small family business" card, which obviously isn't true considering the amount of sales and reviews they get.

The cable also shows visual sparks when disconnecting it sometimes which is a literal shock hazard and is extremely dangerous.

22 de marzo de 2022
Logotipo de Thelastcable

Respuesta de Thelastcable

Hello Chloe,

We are very sorry for the inconvenience that has been caused, we completely understand the frustration you must be feeling.

Unfortunately, we are unable to find any emails regarding this issue under your name.

Rest assured, we are here to resolve your issue immediately.

Can you please email us on thelastcableofficial@gmail.com, along with your order number so we can assist you further.

Thank you for your continued patience Chloe, and we are so sorry about this.

The Last Cable.

Valorada con 4 estrellas sobre 5

Faulty charger - Resolved

I bought 2 chargers from here. 1 was faulty. I found that once you send video proof they will be reluctant to respond however once I wrote a review they did and have resolved the issue.

15 de marzo de 2022
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hello Leon,

We are very sorry for the inconvenience that has been caused, however I can confirm that we have responded to your email and the video evidence you have sent across shown that your device was charging with our cables.

We then asked to see another video of the issue you are experiencing, so we can assist you further and you explained your charging in the video was going down, which we did then go back and notice. Therefore, we processed you a replacement, which you then said you did not want, and a 10% refund for the inconvenience that has been caused.

We apologise for any inconvenience that has been caused, and we are very grateful for your initial support to our small, family business.

The Last Cable.

Valorada con 5 estrellas sobre 5

So happy with this product

So happy with this product - am now ordering another set in shorter length. No more fiddling around trying to insert the normal connector and love how the end of the magnetized cord is lighted up for hooking up in the dark. Very happy and have told many friends.

15 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I just received my cables and am

I just received my cables and am
delighted with them. The different heads allow me to charge my phones, and other electronics. I was kept informed of their whereabouts every step of the way. Questions were answered promptly. I highly recommend these charging cables. Even we seniors had no trouble navigating the purchase from order to receipt.

11 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome product and company!

Ordered two cables, both worked great. After few months of use one cable malfunctioned, but it was still under 6 month warranty so I contacted them and got a replacement. A+ for fast reply time!

9 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have really loved the cables so far

We have really loved the cables so far, it’s so nice that they are magnetized so no more yanking the phone/tablet on the floor..plus the red is great!!
Also when we did have a problem, the email response was the next day, solved our problem which was a manufacturing defect and the new cords are on their way..loved the fact that everything was handled on their end..didn’t need to send info etc..
Super service!!
Highly recommend 🙏

9 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing product

Amazing product. I have purchased now 3 bundles because of the quality of this product. Every tech item I have is now charged with one of these cords! I highly recommend especially if you have the issue where your cords separate at the connections

21 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

No Longer Looking for the Cable Family

Our family has purchased several of these cables and LOVE LOVE LOVE them!!!
It is convenient to have one cable that will fit the different items we use, i.e., Android, iPhone, Tablets, Speakers, etc.
We now give them as gifts!

16 de febrero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very smart cable product with great…

Very smart cable product with great design. Excellent customer service and response times on questions. Keep improving your product (quality) and I'll rate you 5 out of 5 stars next time; ; I'll be your ambassador nonetheless.

4 de febrero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

No response to email with issue

The cables are good but took longer to arrive than stated and I was sent 1 metre cables instead of the 2 metre ones I ordered. I emailed and asked if I could return for replacement but had no response.

27 de enero de 2022
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Abi,

We are very sorry to hear you have received 1 metre cables, instead of your 2 metre cables. Rest assured, we are here to resolve your issue right away :)

We have not received any emails from yourself regarding this issue, however all of your other emails regarding shipment have been responded to.

I can confirm that our customer service team has gotten in contact with you, to resolve this for you.

We are terribly sorry about this, and we hope you enjoy the coolest cables ever.

Have a wonderful day,
Dani.

Valorada con 4 estrellas sobre 5

I love these cables.

I love these cables.
It took 2 weeks to get them. Which is more than I hoped for.
Here in Sweden, it stopped for a while because the distributor missplaced the package.
"TheLastcable" answered quick on my inquiry and started to investigate it.
After 2 extra days, the package arrived.

27 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fantastic customer service

Absolutely fantastic customer service, friendly, super fast at replying. Had a small issue with one item, I emailed and within a few hours I had a response and replacement being sent out. The product it's self is equally as fantastic and I won't be going back to using normal charging cables, the convenience of the product and the quality Is brilliant

14 de enero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Fallen apart after one year

Update: they did send me a replacement cable after I posted this review, their customer care is very good and I give them four stars for that. However, the other cables have now broken so I'm keeping the review at two stars. I love the concept and at first they are great but just too expensive to have to keep replacing every 12 months. Sorry.

I did think these cables were great but after having two for just over a year (purchased 8th December 2020), one has just fallen apart, the magnet bit has come out of the end of the cable. There's a 6 month warranty so I know I won't be covered hence not bothering to contact the company direct. The other cable seems okay for the time being but for a *not cheap* cable I would expect it to last longer than a year.

12 de enero de 2022
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Kelly,

We are so sorry for the inconvenience that has been caused, and as stated in our email our customers satisfaction is our main priority.

We can confirm that despite your 6 month warranty being expired for over 6 months, we have processed you a free replacements as a gesture of good will.

You agreed to remove your 2-star review, if we provided you with a free replacement. We did this.

We hope this brightens up your day, and we hope you have a wonderful week ahead.

Thank you for your support towards our small family business, and if there is anything else you need please let me know!

Best regards,
Customer Satisfaction Manager,
Dani.

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