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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As others here have said, this company appears to have gone tits up, but still took my money last April for a pair of cables that never arrived. Email sent in May not responded to. Fortunately I pa... Ver más

Valorada con 1 estrellas sobre 5

Ordered 26/3/2024 as yet nothing only automated response to 3 emails ,We have received your email ect which appear to have been sent 1 hour before I sent mine they are 1hour behind BST Order number 70... Ver más

Valorada con 5 estrellas sobre 5

RESILIENT! So much more comfortable than standard cables in every situation. The magnetic + rotating top allows for an easy plug/unplug whatever your doing: walking, driving, whatever! In y... Ver más

Valorada con 3 estrellas sobre 5

I have several of the Last Cable magnetic charging leads and have used them in several devices across Apple, Android, headphones, keyboards etc. I have used them over several months. I have swapped... Ver más

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2,8

Medio

TrustScore: 3 sobre 5

322 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

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Valorada con 5 estrellas sobre 5

Plug in charger ports finally fixed.

I have had both iPhone and iPad that have failed because of the charging port became damaged from taking plug in and out. Just worn out. This and the replacement of damaged cords at the plug were unnecessary. This cures all of those problems and is a great product. The staff are great to work with when I had questions. I highly recommend this as a final replacement chord.

6 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely no customer service

Absolutely no customer service, no reply to messenger or website contact - not convinced that they are even a UK company.

No idea how ‘fast’ delivery equates to 9 days and it’s still not arrived.

All I expect is an update - but being ignored makes the experience feel like a crappy Facebook purchase from China.

Update in response to your reply - I did tell you my emails had gone offline in a FB message - which you didn’t reply to.
If you aren’t in a position to check them - it would be better to remove the option, then customers don’t feel ignored.
I do not consider waiting over 7 days to be fast from a UK company. As for the constant blaming of covid? No one else seems to have a problem with postage in the UK.

Why should anyone spend money with a supposed uk company when they could get probably the same product on Amazon for much less ?

3 de agosto de 2021
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Sarah,

Thank you for your order! We have already replied to your email and updated you with your tracking number before you posted this review.

The reason you are not receiving our emails is because your email server is not working, and our emails are bouncing back as "undeliverable".

Please see the attached screenshot for proof - https://i.imgur.com/NUI3jHA.png

We recommend emailing us off a different email, you can also find your tracking number inside your shipping confirmation email.

Have a great day!
- The Last Cable

Valorada con 5 estrellas sobre 5

Cable V3 review

First regarding the product; The cable are genuinely the best usb cable that I and the roommate used. The cables (V3 version) is sturdy and the magnet strong as advertised. Plus you get plenty of the plugs for your accessories.

Their costumer service is great and they are nice. Considering they are a small family business I was surprised and happy to see them answer in a good timeframe.

All in all I recommend trying their V3 version of the cable if you are looking into the product

30 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

No customer service - faulty products...

Orderd 4 cables. One lasted 2 days and stopped working. Tried contacting them online - no response. Tried emailing - email bounces back. So much for money back guarantee and 24/7 support. Buyer beware, I would stay away......rip off merchants with no soul...take your money but no support

30 de julio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Nathan,

Thank you for your order. I see you have reached out to us 4 times, and each time our customer service team have replied to you within 24 hours, every time.

Here is 4 screenshots for proof:

https://i.imgur.com/jquieU4.pnghttps://i.imgur.com/uOrqVDx.png
https://i.imgur.com/r25Cdsg.png
https://i.imgur.com/QmgNk8u.png

We understand that one out of your four cables is faulty, occasionally electrical products do have faults, which is why we provide a free six month warranty on all of our products to keep you covered.

We have been emailing you back trying to provide you with a free replacement for your faulty cable under our warranty.

It seems you are not receiving our emails? Please can you try email us from a different email address, or provide us with a different email address to contact you on.

Have a wonderful day and we look forward to resolving this for you.
- The Last Cable

Valorada con 5 estrellas sobre 5

I bought the last cable for speedy…

I bought the last cable for speedy charging with the hope that android auto would work as well, as stated in the product info. What a wonderful product this is, my tablet and phone charge in no time AND oh my god, my android auto was quicker loading up than with the cable the phone came with. I am exceedingly happy with my cables. Thank you

22 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Game Changer!

I am disabled with very limited hand mobility and no control of fine motor skills. These cables are a game changer for me. I bought 4, broke one, and am ordering 6 more, so that will show my level of satisfaction. I have different devices that between them use all three connector types, so I just leave the plugs in the device and everything connects magnetically, uniformly and hassle free! (IPhone, iPad, headphones and sat nav.). I can also connect the cables to my wheelchair and charge everything from its battery, when I’m on the go.

15 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I attempted to send my feedback

I attempted to send my feedback in a private email but the email address requested as the email to reply back to doesn't work. I'm forced to air my concerns on this forum. The email address automatically populated when I hit reply to your email is
support at thelastcable.co whcih I notice is given to others on this forum when requesting customer service.

My original email concern is below:
"I received my cables on Saturday at last and began using them on my iPad and Android phone. I have to say I’m a bit disappointed. Firstly, I think the speed of which they charge is much slower than the frayed cable that we are wanting to replace for the iPad. Secondly, when my wife uses it she doesn’t find it reliable since it seems to charge on and then off when she sets it down or holds it in her hand before setting it down. Reliability is paramount. Thirdly, we are each getting messages from our respective devices (Apple & Android) recommending that we use a cable that was recommended for our device. This doesn’t give us a comfortable feeling that the cable is not affecting our batteries. Are these cables designed for high power, high end charging or can they be made in a manner that executes this better?

With the above said I do like the feel of the wrapper, color and rotating joint. However, these positives are outweighed by the negatives.

I’d welcome any response to my feedback."

12 de julio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi S Gregory,

Thank you for your feedback! Our support email address - support@thelastcable.co is currently working and we have been receiving emails with no issues on our end.

If you are having issues with this email address on your end, I would recommend emailing our backup email - thelastcableofficial@gmail.com, or providing us with your email address so we can contact you.

Based off your feedback, I would recommend first trying some troubleshooting methods which our customer service team will happily send to you, this will fix most issues.

If there are any manufacturing defects with any of your products, we are able to provide you with a free replacement under our six month warranty.

We look forward to solving your issues!

Have a wonderful day,
- The Last Cable

Valorada con 5 estrellas sobre 5

The product has been good

The product has been good, be mindful you may need to alter a phone or tablet external cover to fit the round magnet connected to the plug, this was easy for me.
I have swapped a few of the connecter plugs around as my ipad seems to be a little unstable with charging, but I think its the devise contacts rather than the plug. Overall happy.

7 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

the product is good BUT

the product is good BUT support / response from customer service is non existent, they never reply to any emails.....very frustrating

your email address does not work, it just bounces back! probably why you don't respond to anyone......needs to be sorted out.

3 de julio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi serviceplease,

We have an in-house customer service team with English customer service reps, we do not outsource our customer service from overseas.

We do this to provide an excellent after sales service to our customers, however whilst we are experiencing high demand it may take 1-2 business days for us to reply to all emails.

Our customer service ladies work very hard, and spend all day answering emails.

We appreciate your patience, feel free to email support@thelastcable.co and they will provide you with a discount code for the inconvenience.

Thank you for supporting our small family business and have a wonderful day!

- The Last Cable

Valorada con 5 estrellas sobre 5

Super convenient and work well

Arrived faster than expected given the shipping from the UK. Have only used them for a few weeks now but I’m really happy with them. It’s great to have the magnetic attachment always in the device and then just use any of the cords available attached to my usb hub. No more searching for the right cable, any will do!

1 de julio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rehashed customer service replies and no action

As anyone can see the reply to my last review was exactly as I stated in my review - a rehash of every reply they have sent me. I will now be taking this up with my credit card to get my money back as the last cable refuse to accept responsibility for non delivery.

27 de junio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Rosemary,

As we have mentioned in the previous review, your tracking information has been updated by the Royal Mail and is now in transit. Your item will be with you within 1-3 working days.

We do apologize for the delays, we do mention on the shipping section of our website that due to Covid-19 our shipping partners are facing various levels of disruption.

We hope that the great quality of our product will leave you satisfied :)

- The Last Cable

Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience. Cables did not work and wanted me to send them back to England at a cost of $60 for replacement. Refused to offer a refund or to send me cables that work. Don’t waste your money.

After this review the company then offered a refund but I had already thrown the cables away. Don’t waste your money!!!!!!

27 de junio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Denis,

Sorry to hear about your inconvenience with your cables!

I see our customer support team asked you for a photo or video of the fault so we could provide you with a free replacement under our warranty, and you did not send us any photos or videos.

Would you still like a replacement for your faulty cables? If so just email us a photo or video of the fault and we'll be able to send you free replacements under our six month warranty.

If you wish to return the cables for a refund, you can also do so under our 30 day money back guarantee.

Thank you for your order and have a great day.

- The Last Cable

Valorada con 1 estrellas sobre 5

Be very careful if you buy these…

Be very careful if you buy these cables, I purchased 4 X 2m and 4 X 1m of these cables.
1 of the 2m ones worked only intermittently, and these guys didn't believe that I had an issue, so much so that I had to arrange a refund through my bank, dispute their supposed money back guarantee !
Tonight I was using one on my Samsung tablet PC, and I could smell a plastic burning smell, so I removed the cable which was very hot and it still was glowing red even after I removed the lead, which is now burnt out?

And if they hadn't stuffed me around for so long until I involved PayPal dispute resolution team, I guess I'd still be waiting for them to make their "generous" offer of replacing the two faulty cables?

27 de junio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

Hi Michael,

Sorry to hear about your inconvenience! Our support team has offered you two free replacement cables under our free warranty.

Regarding the cable getting hot whilst in use, please follow the safety notice on our website: https://thelastcable.co/pages/safety-notice

Following the safety notice will ensure that your cable does not overheat or get hot whilst in use.

We have sent you an email with more information, please let us know if you would like to proceed with the free replacement cables.

- The Last Cable

Valorada con 4 estrellas sobre 5

I love the cables but be patient on delivery

I love the cables. I ordered 2 cables and an extra set of 3 micro USB magnets so that I can fit one in each device I own. The postal service seems to be letting this product down. I did have to wait a few weeks from order to delivery and even queried the tracking info as I have been scammed before. I think the company should change the carrier they use or be more honest with delivery expectations. Other than that, I am delighted and can offer charging facilities for my iPhone owner friends too as the pack comes with multiple adapters.

26 de junio de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Delays unfortunately

I ordered on 16th June for a Fathers Day present. It's 27th now and I'm still waiting unfortunately.
The Last Cable have been in touch following my query and say its been dispatched. Royal Mail tracking not giving any info.
I know this isn't the company's fault and delays happen but I can't give higher mark until my son gets it.

25 de junio de 2021
Opinión espontánea
Logotipo de Thelastcable

Respuesta de Thelastcable

/Hi Debbie,

Thank you for your order! Our website definitely does not contain any viruses, we process hundreds of orders safely and securely every day through our encrypted and secure network.

I have checked our email database and seen our support team responded to your inquiry within 24 hours.

Please note that we are a small family business and we have our customer service in-house with English customer support representatives, instead of outsourcing overseas for very cheap because we want the best experience for our customers.

We appreciate your patience and ask for at least one business day to reply to your email, as we are experiencing extremely high demand and only have a small team to fulfill all the orders and reply to emails.

- The Last Cable

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