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We don't just want to sell you a watch. We offer a service that you expect when purchasing your new watch. Magwatch™ offers you accessible watches that are innovative and luxurious. We make wearing watches fun and easy to combine with any appropriate style.
Reino Unido
I received the watch quite quickly in the mail and was impressed by its unique design. It keeps accurate time and has been a great addition to my daily routine. Overall, I'm happy with my purchase and would recommend it
Respuesta de Themagwatch
Hello Tarra,
Thanks for the review. We are happy that your enjoying the watch.
I got is as a Christmas present for my dad. Both him and I were very happy with the design in real life. The delivery took about 10 days and it arrived on time.
Still Cannot get the watch.. Do you have ta contacts number of delivery company?
Respuesta de Themagwatch
So sorry to hear you weren't satisfied with our service. We handed your order over to the fulfilment company within 3 days and then we don't have any control over what happens with your parcel. So unfortunately we cant do anything to help and we have done our best from our side.
We suggest you contact the fulfilment company and have a look at the email sent to you by us.
I placed my order 21st November and received it 19th December and the delivery is a max of 8 working days. This was a gift for my nephew and i missed gifting him on his bday. When i emailed on 30th Nov asking if my order is shipped I was told it will be shipped on 3rd Dec!!!!
Respuesta de Themagwatch
Hello Manar,
We apologise for the long shipping times and the inconvenience caused. Due to the shipping company strikes taking place that's why it took longer to arrive.
Please don't worry we will compensate for the inconvenience
Dopo quasi un mese dall'ordine ancora non è arrivato, servizio clienti inaffidabile su date e tempistiche di spedizione
Respuesta de Themagwatch
Hello,
I have just checked your order and its saying that its on the way to you, You have also been provided with a tracking number. We would appreciate if you can give us some more time due to the shipping company strikes taking place
Respuesta de Themagwatch
We appreciate the feedback!
Respuesta de Themagwatch
Thanks so much for the review!
I was very sceptical about this watch when I first saw it. I have been burned before by nice websites and seemingly nice reviews. I can say the customer service was great and responded usually within 24 hours. When I received my watch it looked exactly as the pictures. I made an error in setting up the watch and they were quick to walk me through to make sure my watch was working properly. So far it's day 2 and it's working like a charm!
Respuesta de Themagwatch
Thanks so much for the amazing reveiw!
Was super cool works great but the clasp fell off had to put it back together and stuff and yeah
Respuesta de Themagwatch
Sorry to hear that, during shipping it must have came off. Hope you enjoy your watch!!
I love this watch. It works great and I’ve gotten so many comments on how cool it is
Respuesta de Themagwatch
Thanks so much for the review!
The work works great. It was a gift and the person receiving it loves it. He is fascinated on how the magnetic part works. Keep it up. Maybe more designs and colours available as well.
Respuesta de Themagwatch
Hi Rica,
We appreciate your wonderful review. We hope you have fun fidgeting with the watch!
Take care
I would recommend switch minute and hour balls places , and hour ball isn' accurate - when minute ball is at 0/60 , hour ball is at half an hour
Respuesta de Themagwatch
Hello Maksims,
We appreciate the feedback. Our watches do take some time to get used to as its a new concept.
You may find it not accurate because there is no seconds hand, but if you set the correct time it should be accurate.
Please remember the outside ball is the hour hand and the inside ball is the minute.
Thanks, themagwatch team
The first review was written before watch was delivered. Shipping was quite long than expected. When it comest to the watch itself looks OK, but I expected something more when looking on the website. The quality is good but on the picture looks like was coated with ceramic shield. It is not - it's bare metal (maybe black one looks better). The concept of the watch is very nice and looks cool. It is true that dust can collect in the gap where the balls move (a cover glass would prevent this), but overall it is impressive and for the price it is a bargain. I recommend this product.
Respuesta de Themagwatch
Hello piotr,
I have just checked and we have shipped your order, but due to the delay in the courier company and the location of your address, the order is taking slightly longer than expected. Please be patient and you should receive your order in the next few days.
If anything goes wrong with your order than we would be happy to give you a full refund
Edit : I have just checked again and it looks like you have received your order. Hope you enjoy the watch.
I saw this watch on Tiktok and bought one. Fast delivery and great customer service. The quality of the watch was amazing and well finished. Will order more definitely!!!
Respuesta de Themagwatch
Hi Tony,
Thank you so much for your wonderful review.
This feedback means the absolute world to us!
We hope that you can wear the watch and have fun fidgeting with it!
Take care,
Steph x
The product is impressive. Made from quality materials. Worth every penny!
Respuesta de Themagwatch
Hello Ralph,
Thanks so much for the kind words.
We hope your able to fidget and have fun with the watch.
Thanks,
Themagwatch Team
Saw the watch on Facebook. Ordered and it arrived around a week later.
Really interesting and innovative design, has a real heavy quality feel and looks awesome in black. Strap is also metallic and back with the ball bearings used to tell the time in silver.
An unusual but well made addition to my growing watch addiction.
Respuesta de Themagwatch
Hello,
We sorry to hear this. The advertising was for a promotion that has ended. We have sent you a email so that we can make it right for you. Sorry for the inconvenience.
Take care
Steph x
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