The Music Cellar Opiniones 

53
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Thank you so much for helping us recently, we needed a new wire belt for a snare drum last minute for a competition our daughter was taking part in and the member of staff who helped us was knowledgab... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The guitar arrived in good time, well packaged. The guitar itself had a ding just under the sound hole not massive but very noticeable. There were other cosmetic issues with the finish of the guitar... Ver más

Valorada con 5 estrellas sobre 5

We recently bought a saxophone for my daughter. The staff were so friendly and very helpful. We bought the saxophone through school and the Music Cellar made the process very simple. The saxophone w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

These guys really know their field, and always give excellent advice, it’s like an Aladdin’s cave with everything you can think of when it comes to musical instruments. Much better than any web site.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de instrumentos musicales

Escrito por la empresa

Based in Preston, Lancashire. Musical instruments, accessories, and repairs for the North West of England. Experts in Guitars, Brass, Woodwind, and cake eating!


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

53 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(53)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Guitar

Great Guitar, as advertised. Delivered Promptly, and safely. Thank you.

18 de octubre de 2024
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Glad we could be of assistance, we look forward to helping you again someday!

Valorada con 5 estrellas sobre 5

Excellent service

As always, excellent service. The boys have a really fast turn-around rate and are always professional.
They are, of course, paying me for this excellent review! :-D

9 de octubre de 2024
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Glad we could be of assistance, the dosh is on its way, you did want all 50,000 Swiss Francs small change, right?

Valorada con 5 estrellas sobre 5

Great team! I have been to the store a couple of…

I have been to the store a couple of times now and the team are friendly, professional and yet still really down to earth and human. They know their stuff and are eager to help and if they say they are going to do something, they do it! No pushy sales and genuinely want to help.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de The Music Cellar

Thank you for the feedback, we're very glad to have been able to help, we do try our best!

Valorada con 5 estrellas sobre 5

Brilliant!

Great product and customer service from John!

4 de septiembre de 2024
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Glad we could be of service, hope to see you again someday!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. The item was well packaged and received on time.

16 de agosto de 2024
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Glad we could be of assistance, we hope to have your custom again someday!

Valorada con 5 estrellas sobre 5

Highly recommend the music cellar

Two weeks ago John quickly sorted out my flute, returned yesterday to purchase new guitar in part exchange for older one. Received superb help from staff who were knowledgeable , friendly and efficient. They listened to me and provided me with a superb guitar. I’m very happy to have found this shop. Thank you John, Jake and Jason.

23 de agosto de 2024
Opinión espontánea
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Respuesta de The Music Cellar

We're all very glad we could be of assistance, and look forward to seeing you again someday!

Valorada con 5 estrellas sobre 5

Good communication.

Good communication.
Prompt despatch of item.
Helpful post sales advice.

9 de julio de 2024
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Glad we could be of help, we'd be happy to see your custom again someday!

Valorada con 5 estrellas sobre 5

Helpful and knowledgable staff

Helpful and knowledgable staff, worth a visit if you’re in the North West.
Many thanks to Jake for his help in my purchase

20 de junio de 2024
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Respuesta de The Music Cellar

We're glad to be a must-see in the NW! Thankful we could help, see you again sometime!

Valorada con 5 estrellas sobre 5

helpful on phone

helpful on phone, easy to order, great product. would order again prompt delivery

2 de junio de 2024
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Glad we could be of assistance, hope to be so again sometime!

Valorada con 5 estrellas sobre 5

Amazing as usual

Amazing as usual. Really helpful and encouraging. Very experienced, knowledgeable staff. Thanks

6 de junio de 2024
Opinión espontánea
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Very glad to be of help, hope to see you again!

Valorada con 5 estrellas sobre 5

Great, friendly and helpful service and advice

We recently bought a saxophone for my daughter. The staff were so friendly and very helpful. We bought the saxophone through school and the Music Cellar made the process very simple. The saxophone was delivered much more quickly than I expected.
I was also given good advice about insuring the instrument.
One very happy daughter and Mum!

3 de abril de 2024
Opinión espontánea
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Respuesta de The Music Cellar

We're very glad to be of assistance, and look forward to seeing you again!

Valorada con 5 estrellas sobre 5

Very Helpful

Knowledgable, very helpful, friendly-what more could you want?

John helped me out with the purchase of an amazing Yamaha Neo BBb Tuba. He kept me informed at every stage and made sure it happened. Great experience.

Would go here again if I needed another

19 de abril de 2024
Opinión espontánea
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Respuesta de The Music Cellar

We're very glad to be of assistance, and glad the Tuba is living up to its expectations!

Valorada con 5 estrellas sobre 5

Thank you!

Thank you so much for helping us recently, we needed a new wire belt for a snare drum last minute for a competition our daughter was taking part in and the member of staff who helped us was knowledgable and patient. We got exactly what was needed and our daughter was able to compete, and came third! We would definitely recommend this shop.

13 de abril de 2024
Opinión espontánea
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Respuesta de The Music Cellar

We're very glad to see all went well, and very glad we could provide for you. All the best!

Valorada con 5 estrellas sobre 5

Excellent

Excellent
Quickly answered telephone query and speedy delivery following on line order

20 de enero de 2024
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Respuesta de The Music Cellar

Hi Ann, thank you for your custom and the feedback, glad we could be of assistance, hope to see you again in the future!

Valorada con 5 estrellas sobre 5

Great product and price!

Friendly staff, great bass guitar at great price and delivered in great condition within a few days. Many Thanks..!

4 de enero de 2024
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Respuesta de The Music Cellar

Very glad we could help out, we look forward to assisting you again someday!

Valorada con 5 estrellas sobre 5

Fantastic guitar service and set up.

Thank you so much for the expert work done on our guitar. It had been virtually unplayable, and is unputdownable!

We would be lost without you skills and knowledge.

Merry Christmas!

5 de diciembre de 2023
Opinión espontánea
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Respuesta de The Music Cellar

Thank you for the feedback, and we're very much glad we could assist. Have an excellent Christmas!

Valorada con 5 estrellas sobre 5

Really helpful staff and prompt…

Really helpful staff and prompt service. Thing I wanted was out of stock but they found it for me quickly and kept me informed of progress

14 de diciembre de 2023
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Respuesta de The Music Cellar

Thank you for the review, very much glad we could help!

Valorada con 5 estrellas sobre 5

Great service

Item arrived quickly with no problems. Great service.

29 de noviembre de 2023
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Respuesta de The Music Cellar

Hi Carole, very much glad we could help, thank you for the review!

Valorada con 4 estrellas sobre 5

Ordered on line….great price and…

Ordered on line….great price and service but just had no idea when the parcel would arrive.

22 de noviembre de 2023
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Respuesta de The Music Cellar

Hi Adrian, thanks for your feedback. We send out non-courier items via Royal Mail Tracked 48 Hour delivery, using the email address provided in your order.
We've double checked to make sure, and we did provide an email address to Royal Mail for your order, so its possible they've either had a system outage, or the emails have been spam filtered by mistake. I can only apologise for this, as once its been handed over to them, it is outside of our control. All the best, and we hope to assist you again soon and earn that fifth star!

Valorada con 5 estrellas sobre 5

Very pleased with new mouthpiece

Very pleased with my DW2 tenor horn mouthpiece. Arrived fine although did not receive an email confirming purchase. I would be happy buying from the Music Cellar again.

8 de agosto de 2023
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Respuesta de The Music Cellar

Hi, very glad we could sort this for you, and very glad you'd consider shopping with us again.
Thank you for bringing the lack of order confirmation to our attention, we've recently upgraded our site, and are still ironing out the odd bug, we'll look into resolving that issue.

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