I visited the Glasgow Buchanan Galleries store again. And was lucky enough to be served by Harvey again. He is just incredible. The perfume I went in for was out of stock, he checked for me and it’s... Ver más
Localización
Cambiar localizaciónUnit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF GLASGOW, GB
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Consulta las opiniones de los clientes
I attended the perfume shop in Buchanan galleries and was served by the lady named Lin. She was excellant in her service and advised me as to what suited me and was cost effective. Staff like that are... Ver más
La empresa ha respondido
Visited the Glasgow Buchanan Galleries store yesterday with my son. Upon entering we where greeting by Lynn. My son wanted to smell an aftershave. Lynn got it for him then gave us some information... Ver más
La empresa ha respondido
Been going to Buchanan Galleries store for few years now. Excellent staff with perfect Knowledgeable advise. Management team especially helpful. Will always get my wife's perfume there.
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF, GLASGOW, Reino Unido
4,9
Excelente
141 opiniones
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I visited the Glasgow Buchanan Galleries - Harvey is amazing.
I visited the Glasgow Buchanan Galleries store again. And was lucky enough to be served by Harvey again. He is just incredible. The perfume I went in for was out of stock, he checked for me and it’s discontinued. He was great searching for other products for me having recommended Coach Dreams previously which I loved (but is now discontinued) he is just brilliant at listening to customers, knows the products and goes the extra mile every time I am in. He is an incredible asset to your organisation, his customer service skills are second to none and brilliant at his job.
21 de mayo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
the perfume shop Buchanan street quality staff member.
I attended the perfume shop in Buchanan galleries and was served by the lady named Lin. She was excellant in her service and advised me as to what suited me and was cost effective. Staff like that are hard to find and being in customer service myself , she did excellent.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by the manager Diane in…
My name is Lesley don't know why it says Claire. I was served by the manager Diane in the shopping mall in glasgow on Saturday 2nd May. Great service from her. I explained what I was looking for and she got me a great deal. Although she didnt have the Mark Jacobs perfume in stock she arranged to have it delivered free to my home. Whilst I was shopping in glasgow later in the day I got an email to say my perfume had been shipped. Great service and a 10 out of 10.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella was fantastic
Ella was fantastic. So patient and helpful while I was having a hard time choosing a perfume. She took time to show me lots of options and made the whole experience enjoyable. It was a great service.
30 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was extremely helpful explaining…
Diane was extremely helpful explaining the loyalty pointa scheme which emabled me to redeem 300 points for gifts as well as providing free samples.
18 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent staff
Excellent staff, very helpful and friendly.
Would highly recommend.
18 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolute 10/10 for Diane and Linda
Absolute 10/10 for Diane and Linda! Their customer service was over and above my expectations! I went in for 1 bottle if my favourite perfume and came home with various gift sets for a much better deal! Thank you so so much! I’ll be back for sure x
16 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was fantastic
Diane was fantastic, she was such a great help picking out a wedding scent for my sister. Couldn’t have had a better experience.
11 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited the Glasgow Buchanan Galleries…
Visited the Glasgow Buchanan Galleries store yesterday with my son. Upon entering we where greeting by Lynn. My son wanted to smell an aftershave. Lynn got it for him then gave us some information on the scent, different sizes and prices.
Bought the scent, got a free gift and Lynn even gave me some free samples of rhe New Prada Paradox.
Great experience and fantastic customer service 👏🏽
3 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Would be 5⭐️ but shit delivery
Would be 5⭐️ but shit delivery. Use DPD or something along those lines. Royal Mail is not reliable.
29 de marzo de 2026
Respuesta de The Perfume Shop - Buchanan 60
Hello Jennifer,
Thank you for your review we really appreciate your feedback and are sorry our delivery didn't meet expectations. We'll explore alternative options to improve our service and reliability.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Ow it was a warm welcoming by the one…
Ow it was a warm welcoming by the one of member staff her name was Dyan even she tried to talked to us so friendly and we just got the perfume which we looked for it was an amazing moment to be in here and even the price was so suitable and they got 15% discount for the student which i got it from them
Wish all the best with these lovely
Staff and shop
Iam highly recommend you guys just try to visit there once it worth it .
See you
23 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Harley at the Glasgow store in Buchanan…
Harley at the Glasgow store in Buchanan galleries was lovely - helped me find a beautiful perfume and was so patient. Thank you :)
19 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Lynn who was very helpful and…
Served by Lynn who was very helpful and friendly. 5* customer service :)
7 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
lin had excellent customer service
lin had excellent customer service
was a nice time
2 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The girl was VERY helpful and guided me…
The girl was VERY helpful and guided me through what I was looking for
25 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ladie Lin helped me get what I was…
Ladie Lin helped me get what I was looking for she was helpful polite and all round pleasant and wrapped my Sons Gift Beautifully Served with a Smile at Glasgow Buchanan Galleries will not go anywhere else in future can we have more people like Lin where customers are the at the forefront of what they do 🙏
17 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Served by Lin who was extremely helpful, and very pleasant
17 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Buchanan 60
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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