Always amazing prices for great brands. My go to for all things fragrance. Staff always super helpful especially when I take one of my teenagers who need to sniff everything!
Localización
Cambiar localizaciónUnit 26, Arc Shopping Centre, IP33 3FB BURY ST EDMUND, GB
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Consulta las opiniones de los clientes
Visited the Bury St. Edmunds perfume shop today with my fiance and found the whole experience amazing. Hollie was on hand to help us find the perfect scent and didn't give up until we were happy with... Ver más
La empresa ha respondido
Visited The Perfume Shop in Bury St Edmunds yesterday again and the service was once more outstanding! The girls could not have been more helpful, helping me choose two perfumes for me & my partner. T... Ver más
La empresa ha respondido
Poor communication after requesting a stock update email. Had to send a complaint in order to get yhd advertised price. Some good deals though and postage was promt. Ladies in our local shop are very... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit 26, Arc Shopping Centre, IP33 3FB, BURY ST EDMUND, Reino Unido
4,6
Excelente
24 opiniones
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Always amazing prices for great brands
Always amazing prices for great brands. My go to for all things fragrance. Staff always super helpful especially when I take one of my teenagers who need to sniff everything!
11 de diciembre de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Visited the Bury St
Visited the Bury St. Edmunds perfume shop today with my fiance and found the whole experience amazing. Hollie was on hand to help us find the perfect scent and didn't give up until we were happy with our choices! 100% would recommend, top customer service from Hollie! Thanks again!
15 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The girls in there are so helpful
The girls in there are so helpful, wanted a fragrance for my husband and Michelle helped me choose the perfect one. She was so kind and patient, I would give 6 stars if I could!
20 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited The Perfume Shop in Bury St…
Visited The Perfume Shop in Bury St Edmunds yesterday again and the service was once more outstanding! The girls could not have been more helpful, helping me choose two perfumes for me & my partner. The ribbon for my partner’s present was beautiful. Thank You Michelle & Anna, I will be back soon.
22 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful and efficient member of…
Very helpful and efficient member of staff who dealt with the purchase in a friendly manner, many thanks.
9 de abril de 2026
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great feeling in the store
Great feeling in the store. The manager Michelle is always so helpful in personalising the scent I’m looking for. Fab service
13 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service
Went into store today and spoke to Holly and Michelle, who went above and beyond helping me choose a fragrance for me &my Mum, they even gift wrapped my Mums fragrance with a personalized ribbon. I look forward to returning soon
9 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic Experience!
I went into the perfume shop with the intention of buying a new aftershave for myself and a new perfume for my wife, with Holly & Vidi’s help, I walked away with an amazing new smell and my wife is over the moon with her new perfume!
Holly & Vidi are the peak of customer service and I can’t thank them enough for their help! They really went above and beyond!
19 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service from Anna who made…
Exceptional service from Anna who made my visit the best experience I could imagine
14 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent.
9 de diciembre de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
The perfume shop
The staff, couldn’t have been more helpful. Very friendly and nothing was too much trouble. It was a very pleasant experience especially as the shop was very busy .The lady that served me was so helpful, wrapped my perfumes beautifully and even printed out a personalised ribbon .
4 de diciembre de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Poor communication after requesting a…
Poor communication after requesting a stock update email. Had to send a complaint in order to get yhd advertised price. Some good deals though and postage was promt. Ladies in our local shop are very helpful though.
2 de diciembre de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
We appreciate your feedback and are sorry for the communication issues and pricing discrepancies you experienced. We're glad you found some good deals and that our local shop staff were helpful. We'll address your concerns to improve our service.
The Perfume Shop
Extremely good service
Extremely good service. Out of stock in store but delivered to home well within estimated delivery time. Great products and friendly staff. Always helpful and ensure you get the best deals
20 de noviembre de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Easy purchase and sent to my home…
Easy purchase and sent to my home address. Arrived within 2 days!
8 de noviembre de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Speedy delivery 🚚 😃
Impressed with how quickly my order arrived- this is the second time ordering from the perfume shop..
will continue my custom, thank you 🤩
2 de agosto de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Excellent service
I was served by a really kind and smiley young lady. I think her name was Hollie. I was having trouble with deciding which perfume to buy for my mum and she came in extremely handy, suggesting multiple fabulous options. Thank you very much!! I really appreciated the help.
30 de julio de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Police
Arrived very quickly and well packaged perfect condition smaller than expected but really nice fragrance.
2 de junio de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Thank you so much for your support.
The Perfume Shop.
Really helpful staff
I went to the perfume shop in bury st Edmunds. I spoke to a staff member who I believe was called Holly. She was extremely helpful and kind. She had great knowledge of the scents and was able to pick out multiple perfumes that I ended up loving
22 de mayo de 2025
Opinión espontánea
Free sample of perfume was a nice bonus…
Free sample of perfume was a nice bonus to my order.
30 de marzo de 2025
Respuesta de The Perfume Shop - Bury St Edmonds 274
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are so happy to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
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