John the worker in dunfermline kingsgate perfume shop was AMAZING! He was the sweetest guy and even offered us some samples etc and what discounts there were available! he helped us out so much and i’... Ver más
Localización
Cambiar localizaciónUnit 15a, Kingsgate Centre, KY12 7QU DUNFERMLINE, GB
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Consulta las opiniones de los clientes
Debbie was very catering to us, she asked the right questions to narrow down the perfume my wife was looking for (YSL cherry crush) absolute wow! Also she made us aware of the offers so I got somethi... Ver más
La empresa ha respondido
I visited The Perfume Shop at Dunfermline Kingsgate Centre recently and was blown away by the level of service I received from sales advisor John. I came in looking for a birthday gift for my w... Ver más
La empresa ha respondido
Claire provided excellent customer service—she was friendly, attentive, and took the time to understand what I was looking for. Her recommendations were spot on, and she made the whole experience enjo... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit 15a, Kingsgate Centre, KY12 7QU, DUNFERMLINE, Reino Unido
4,8
Excelente
54 opiniones
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John the worker in dunfermline…
John the worker in dunfermline kingsgate perfume shop was AMAZING! He was the sweetest guy and even offered us some samples etc and what discounts there were available! he helped us out so much and i’ve never met such a nice worker, thank you john! 🤗
14 de mayo de 2026
Opinión espontánea
Great service
John in the store was great at helping me to choose a perfume for my mum - he took the time to show me several options at various price points. The returns policy is also great, as it’s quite tricky to choose a perfume for someone else, so that was reassuring. Great service, thanks!
16 de mayo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
John was lovely and helpful
John was lovely and helpful, I managed to not only get what I was looking for, but I also was made aware of an offer, which I wasn’t aware of. Can’t fault the service.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John at Dunfermline Made the Difference
I visited The Perfume Shop at Dunfermline Kingsgate Centre recently and was blown away by the level of service I received from sales advisor John.
I came in looking for a birthday gift for my wife, but explained that she already has an impressive collection and I wanted to find something genuinely new and different. Rather than pointing me straight to a best-seller, John took the time to walk me through numerous options, letting me try as I went, and drawing on a really impressive knowledge of the products in store.
We landed on the Tom Ford Bois Pacifique Eau de Parfum, which I am thrilled with. John also listened when I mentioned my wife prefers smaller bottles for her handbag, and rather than just steering me to the 50ml he thoughtfully recommended a perfume vaporiser as a practical and stylish solution, I then opted for the 100ml. He shared his honest opinion on which option would suit best, which I really appreciated.
This is the kind of personalised, knowledgeable service that is hard to come by. John has absolutely made a customer out of me. Thank you!
7 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello Blair ,
Thank you for your fantastic review! We're so glad to hear that you received such helpful and personalised service during your visit to our store. It's wonderful to know that John was able to assist you in finding the perfect gift. We really appreciate your feedback and will make sure to pass this along to him. We hope to see you again soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Praise for John!
John served me and my other half today and he was absolutely brilliant! He let us try samples and great with the products on explaining each one we had an interest in. This is the 2nd time John has served us and each time he has been brilliant! A credit to your team and store!
5 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was so lovely and helpful with…
Claire was so lovely and helpful with advice on what to choose. Thank you
3 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lauren served me and told me about the…
Lauren served me and told me about the offers in store. She used the website to help locate vegan friendly perfumes and let me smell each one. She was friendly and knowledgeable.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A happy braw smelling couple
Debbie was very catering to us, she asked the right questions to narrow down the perfume my wife was looking for (YSL cherry crush) absolute wow! Also she made us aware of the offers so I got something for myself 50% off so Win win. Great customer service and just a nice friendly chat made all the difference. Thanks Debbie
30 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited Dunfermline store on Sunday…
Visited Dunfermline store on Sunday looking for prices for a gents fragrance, served by Claire who give all prices and size available, I mentioned to my husband that I could not see my fragrance and Claire asked which one I was looking for , she informed me she did have it and size available- great service from start to finish, I didn’t feel rushed and Claire had great product knowledge
26 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
barry
great experience in Dunfermline store from claire as always, john has great product knowledge, always a great experience in that store.
26 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was very friendly and helpful
Claire was very friendly and helpful, before I purchased my product she was more than happy to let me smell it first, recommending the fragrance for the summer months as it smells fresh and has subtle tones.
25 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire provided excellent customer…
Claire provided excellent customer service—she was friendly, attentive, and took the time to understand what I was looking for. Her recommendations were spot on, and she made the whole experience enjoyable and stress-free. I left with the perfect fragrance thanks to her help. ✨
23 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was great and very helpful
Claire was great and very helpful, will be back
3 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easter gift
I bought a perfume for my husband and must say Claire was really helpful, friendly and knowledgeable, an outstanding customer service! 5 stars from me and definitely will be back, thank you 😊
3 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best service
Been in a few times before but the best experience I had today was with Claire so helpful so knowledgeable and I’m very picky with my scents but she was very patient and very informative definitely will be coming back into store rather than buying online.
29 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was perfect took the time to…
Claire was perfect took the time to help me pick a new perfume.
25 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was very helpful and friendly
Claire was very helpful and friendly. We tried multiple testers until we found the right scents to choose between. Great customer service
22 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Claire who was…
I was served by Claire who was amazingly helpful and had taken the time to go through many different scents and other me to find the perfect one.
18 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service as usual ! Friendly & personal !
Excellent service as usual , with Claire at Perfume Shop in Dunfermline !
17 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John
John, in the shop could not be more helpful when choosing the product, in fact he recommended that we buy a bigger size as it worked out cheaper. A credit to the shop and the company.
9 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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