The lady, shopkeeper, The perfume expert was very friendly, polite, helpful and professionally guided me to find a good perfume for a male friend. A Great experience! Thank you.
La empresa ha respondido
Localización
Cambiar localización17 Kingswalk Shopping Centre, GL1 1RY GLOUCESTER, GB
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Consulta las opiniones de los clientes
The great Black Friday discounts, drew me to the Gloucester shop. The whole experience was friendly and informative. I think the member of staff was Caitlin. She was really patient and helpful. Her c... Ver más
Lottie and emily are amazing. Came in just to have a browse and had the best customer service experience. Had all of our questions answered with patience and amazing recommendations! I will come back... Ver más
La empresa ha respondido
I visited the Gloucester branch and was helped by Vishali and Lottie. I had two issues; 1. I had no idea what new perfume to get my wife. 2. I was suffering from a type of neurodivergent burnout that... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
17 Kingswalk Shopping Centre, GL1 1RY, GLOUCESTER, Reino Unido
4,6
Excelente
38 opiniones
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A great experience
The lady, shopkeeper, The perfume expert was very friendly, polite, helpful and professionally guided me to find a good perfume for a male friend.
A Great experience!
Thank you.
10 de agosto de 2026
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Absolutely amazing staff and so very…
Absolutely amazing staff and so very helpful and polite
4 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Siana helped me today she was very…
Siana helped me today she was very helpful and she upsell on what should have been a£30 to a£60 sale she wrapped it very beautifully and she was patient and had product knowledge wonderful service 100%.
10 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
On website it stated would get a free…
On website it stated would get a free gift with purchase, when picked up there was no knowledge of this in shop - disappointing as absolutely nothing was done to recover service
26 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello Scott,
We are sincerely sorry to hear about your experience and completely understand your disappointment regarding the free gift promotion not being fulfilled in store. This is certainly not the experience we would want for our customers.
I sincerely apologise for any confusion or misinformation shown on our website and for the inconvenience this has caused when collecting your order. Please be assured I will raise this with the relevant team to investigate further and ensure it is looked into appropriately.
We truly appreciate you bringing this to our attention and apologise again that your experience fell short of expectations.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Staff in the perfume shop was really…
Staff in the perfume shop was really helpful. The perfume I wanted wasn't in store, ordered for me. Arrived really quickly to my home address, well packaged. Price was better than in other stores
17 de mayo de 2026
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing!
Amazing experience with the team, Shana was amazing helping me find something for my other half for his birthday!
5 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Siana was great
Siana was great. Some of the best customer service I've received in a while. Upsold me and I dont even feel bad about it, thanks again
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Super helpful staff and great promos in…
Super helpful staff and great promos in store. Such a great shopping experience :)
18 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Lowri in the Gloucester store…
Thank you Lowri in the Gloucester store today so helpful and patient while I chose what to spoil myself with
10 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lowri in Gloucester store today so…
Lowri in Gloucester store today so helpful with my indecisiveness but helped me find a new fragrance and some more to try.
10 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service .
14 de marzo de 2026
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shopped at ease
Shopped at ease, young lady was very helpful sorry I didn't get her name, I purchased 2 items one had to be delivered to my home and it arrived within 48 hours which I was very pleased about, will definitely be shopping there again
9 de febrero de 2026
Respuesta de The Perfume Shop - Gloucester 172
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the Gloucester branch and was amazed at the quality of service
I visited the Gloucester branch and was helped by Vishali and Lottie. I had two issues; 1. I had no idea what new perfume to get my wife. 2. I was suffering from a type of neurodivergent burnout that made me hypersensitive to the lighting and sound in the shop, causing me to stutter badly. Both Vishali and Lottie were instantly sympathetic and immensely patient. I asked them to use their expertise to suggest the best ‘once removed’ perfume from my wife’s current favourite. They spent over 10 minutes discussing what might be best, offering samples, debating alternatives and then delivering a perfume my wife LOVES! I have visited the shop since as the quality of service, the professionalism of Vishali and Lottie, and their simple patience and kindness make this the ideal place to go if you are 1. A partner with little idea on perfumes or 2. A person needing a little extra help in communicating. And if like me, it’s both, there is simply no other place to go!
30 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hello Dneill,
We're so happy to hear that you had such a positive experience in our Gloucester branch. It's wonderful to know that our team members were so helpful and patient with you, and that they were able to assist you in finding the perfect perfume. We appreciate your kind words and are delighted to be a place where everyone feels welcome and supported.
Best wishes,
Jasmyn
The Perfume Shop Customer Services
Amber was extremely helpful
Amber was extremely helpful, friendly and nice. Found everything I needed great service!
22 de noviembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Great costumer service
Great costumer service, and good discounts. I really like to get my fragrances here.
100% recommend.
17 de noviembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Very nice staff
Very nice staff. We had a great experience. Thank you so much and we will come back later
5 de noviembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Great price and free delivery
Great price and free delivery , the girl that served me was so helpful, and polite.
28 de septiembre de 2025
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
brill staff brill experience thank u…
brill staff brill experience thank u ladies
30 de septiembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
The staff were very helpful
The staff were very helpful, they did not stock what I wanted but straight away offered to order it on line for me and within a couple of days it arrived at my home.
18 de septiembre de 2025
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Very happy
Very easy to order on line,plenty of perfumes to choose from,very good prices,and delivery is very quick ,always arrives in good packaging
5 de septiembre de 2025
Respuesta de The Perfume Shop - Gloucester 172
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
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