Well what a lovely experience we had in your Eastgate Inverness store today all thanks to the lovely Ann.What a difference seeing such fantastic customer service.We aren’t from the area and had such a... Ver más
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Localización
Cambiar localizaciónUnit 9, The Eastgate Shopping Centre, IV2 3PP INVERNESS, GB
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Consulta las opiniones de los clientes
We visited the perfume shop in Eastgate Centre Inverness a lovely lady ,Anne served us. She was very helpful & went above & beyond we felt delighted when we left the shop. Thank you Anne we will be ba... Ver más
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Inverness shop: I have just treated myself to a set of Tom Ford Ombre Leather, eau de parfum 100 mls & body spray 150 mls . Def my new favorite !!! Great value at discounted price !!! I had fantas... Ver más
La empresa ha respondido
Isla and Lisa are both wonderful and amazing staff , Lisa is always serving with a smiles every time I shop at The Perfume Shop in Eastgate Inverness shop. Always going above and beyond to get exactly... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit 9, The Eastgate Shopping Centre, IV2 3PP, INVERNESS, Reino Unido
4,8
Excelente
114 opiniones
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Well what a lovely experience we had in…
Well what a lovely experience we had in your Eastgate Inverness store today all thanks to the lovely Ann.What a difference seeing such fantastic customer service.We aren’t from the area and had such a lovely experience.Ann is a definite asset to your shop.Thankyou
12 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We visited the perfume shop in Eastgate…
We visited the perfume shop in Eastgate Centre Inverness a lovely lady ,Anne served us. She was very helpful & went above & beyond we felt delighted when we left the shop. Thank you Anne we will be back.J Mac
12 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anne was fantastic at pointing me in…
Anne was fantastic at pointing me in the right direction and giving me all options of products available
12 de agosto de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service
Ann helped us to get the right perfume for a gift.
28 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Extremely helpful assistant who arranged home delivery.This was appreciated as I live over 40 miles from the store.Delivery was very quick.Price was excellent
Friendly helpful assistant with quick delivery
9 de julio de 2026
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service from Anne and she was very friendly and helpful
8 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by a lovely lady called Anne …
Served by a lovely lady called Anne so helpful , explained how the loyalty card worked and all the benefits , would definitely shop here again
28 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfume Shop
Service was excellent. Althought they didn't have the specific mens aftershave i was looking for in stock at the shop location, they were able to setup a delivery from stock held elsewhere. Delivery was very prompt. Thank you.
17 de junio de 2026
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anne in Inverness
Anne in Inverness , Eastgate store was lovely! Assisted with choosing mom’s Birthday gift and ever wrapped it up so it’s ready to gift! I can tell she loves her job and has tons of knowledge in perfumes !
16 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service from Hayley
Fantastic service from Hayley . Inverness shop
10 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful member of staff arranged…
Very helpful member of staff arranged gift there and then. Delivered on time too.
4 de junio de 2026
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Iona and Ann
Iona and Ann, are two amazing employees, very talented in what they do , helped me with all my requirements, they’ve been very attentive and patient to details, Miss Iona did some suggestions about different scents , what was an amazing experience to have , girls thank you so much for your amazing job , I’ll come back again for my paradise garden , have an amazing day
8 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Inverness Superstar
I visited the Inverness shop recently and Steph was amazing ! She was SO helpful and bent over backwards - with a smile! - to ensure that I got exactly what I was looking for AND even more impressive …. at the best price available. As it turned out the fragrance I wanted was not in stock but she ordered online and had it sent to me - it arrived 3 days later and I am delighted. A big “thank you” Steph - you’re a Superstar !
29 de mayo de 2026
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Happy Customer
Anne serves me nearly every time I visit this store. She is most friendly and helpful. Excellent customer service.
5 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service.
The service was excellent, and the perfume was delivered very quickly.
22 de mayo de 2026
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
25 de mayo de 2026
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service from the second we walked into the shop, very attentive and helpful member of staff. Anne couldn't have been better, very knowledgeable and helpful!
21 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Shopping experience
Lovely experience and service from Ann in Inverness Branch in Eastgate Center. Now I am proud and happy to be a a loyal customer of the Perfume Shop
10 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lisa was so nice and efficient
Lisa was so nice and efficient. Very happy with the service and price for the gift for my wife and the gift wrapping was great.
Much appreciated.
5 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
As I was a loyal customer and saved up…
As I was a loyal customer and saved up loyalty points for a big spend for my family and staff at the end of the year and to get everyone's favoured sent only to be told by one of the agents in the Inverness kiosk told me that the points are cancelled as there are not being used within 6 months I was stunned and well after all the money that I spent at the kiosk in Inverness I never went went back and took my orders from the retailers That would give a good discount on the quantity that i was buying at the and my staff is a hundred strong and very hard working Making the the very bottles that might be used for the the perfume industry might not be for the high end perfume but its worth to give then some of the real thing at Christmas. I have a high regard off my staff as the work hard through the year.
27 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Inverness 131
Hello David,
Thank you for taking the time to share your experience, and I’m very sorry to hear about your disappointment regarding your loyalty points and the impact this has had.
I can completely appreciate how frustrating and upsetting this must have been, especially given the time and effort you’ve put into collecting points and planning a meaningful purchase for your family and staff.
Unfortunately, I’m unable to locate any account or email details linked to this review, so I’m not able to investigate the specific situation further from here.
If you would still like this looked into, please could you contact our Customer Service team with your account details or email address linked to your loyalty account. We will then be able to review this properly and assist you.
Thank you again for your feedback, and please accept my sincere apologies for any inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
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