The Perfume Shop - MAG Ashford 367 Opiniones 

37
TrustScore: 4.5 sobre 5

4,7

UNIT 25 MCARTHUR GLEN DESIGNER OUTLET VILLAGE, KIMBERLEY WAY, TN24 0SD ASHFORD, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a really good experience while shopping in Ashford Outlet store. Sophia and Teejay were very helpful, friendly and patient. They helped me to choose right perfume for my brother and did not hes... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ashford perfume shop is a very good store and very helpful specifically Charlotte, Alana, Esme and Lianne. Had an issue with a refund however it was quickly resolved for me and kindly compensated for... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited The Perfume Shop in Ashford International and were helped by Olivia and Alana who were soooo helpful, professional and made the experience of spending my hard earned money fun. I wasn't sur... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was at the perfume shop at Ashford outlet and the two young females who was working on Wednesday 19th Nov were absolutely fabulous and so helpful The were really patient with me and my two frien... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Perfumería
  2. Proveedor de productos de belleza
  3. Proveedor de cosméticos y perfumes
  4. Tienda de cosméticos
  5. Proveedor de fragancias, aromas y saborizantes
  6. Tienda de productos capilares

Escrito por la empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Información de contacto

  • UNIT 25 MCARTHUR GLEN DESIGNER OUTLET VILLAGE, KIMBERLEY WAY, TN24 0SD, ASHFORD, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

37 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(37)

34.479 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and friendly staff

3 de julio de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Lianne was absolutely amazing

Lianne was absolutely amazing. Helped select a couple of new fragrances for my holiday. Really knowledgeable and friendly

29 de junio de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

I had a really good experience while…

I had a really good experience while shopping in Ashford Outlet store. Sophia and Teejay were very helpful, friendly and patient. They helped me to choose right perfume for my brother and did not hesitate to let me try lots of perfume to find the one. I ended up buying for myself 30ml perfume plus travel size. It was very kind of them to give a free goodie bag on my purchase. Overall, I am extremely pleased with their outstanding service. Thank you again.

18 de junio de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Alana made my day at the shop,she was…

Alana made my day at the shop,she was really amazing and helpful.She is amazing with the customers.My experience at the shop was great because of her.Thank you Alana.

20 de junio de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Ashford perfume shop is a very good…

Ashford perfume shop is a very good store and very helpful specifically Charlotte, Alana, Esme and Lianne. Had an issue with a refund however it was quickly resolved for me and kindly compensated for my trouble! Amazing team so friendly and very happy with the service 💙

14 de mayo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Well packaged

Well packaged, arrived next day from ordering in store
Staff were knowledgeable and helpful

20 de abril de 2026
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Amie and Leanne were absolutely…

Amie and Leanne were absolutely amazing…. So friendly and helpful x sold my husband a fantastic aftershave!! Would highly recommend the store and staff xx

2 de abril de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

My experience

Lianne was such a great help. Atmosphere was amazing. Item wasn’t in stock so ordered in store to be delivered. Lianne helped all the way through.

25 de febrero de 2026
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 1 estrellas sobre 5

Im Really pissed off bought 3 perfumes…

Im Really pissed off bought 3 perfumes got home 2 of them was good 3rd opened it it was half used no lid.. drove back 30miles they told me they never had that experience.. I need to contact through email get replacement to home address.They responded to the email saying go back to store for change or refund so I travelled 60 miles because of people dont know how to do there job properly I never had experience like that.

27 de diciembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

I am really sorry to hear of your recent experience and can understand how disappointing this is, especially around Christmas.

Please can you kindly contact us via email at reviews@theperfumeshop.com so we can look into this for you.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Great Customer Service

Sales Assistant was very informative and was able to order the perfume I wanted straight to my home - I didn't even realise this was an option in store!!
Sale prices were also very good for some of the perfums I was interested in

26 de noviembre de 2025
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Valorada con 5 estrellas sobre 5

Helpful staff::Your Shop didn’t have…

Helpful staff::Your Shop didn’t have any in..but they were lovely and very helpful..ordered the perfume I wanted and had it delivered to my house..only took two days..wonderful service..👍👍

30 de noviembre de 2025
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Great customer servicing skills

Great customer servicing skills. Lady at the till was very helpful and suggested she could order me online at a reduced price and can be delivered at home. The perfume arrived on time.

16 de noviembre de 2025
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

We visited The Perfume Shop in Ashford…

We visited The Perfume Shop in Ashford International and were helped by Olivia and Alana who were soooo helpful, professional and made the experience of spending my hard earned money fun. I wasn't sure on what to buy my nephew and with their help I left feeling I definitely bought the right one and confident he'll love it. Also it was a very good price.

19 de noviembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

I was at the perfume shop at Ashford…

I was at the perfume shop at Ashford outlet and the two young females who was working on Wednesday 19th Nov were absolutely fabulous and so helpful
The were really patient with me and my two friend.
They were extra friendly and chatting to us and two other customers at the same time. So it felt warm and friendly rather than mechanical.
A real credit to the perfume shop. And I will be going back there to buy all my fragrance gifts for Christmas. Just because of the way they made us feel. Five star customer service ladies.

19 de noviembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Went into the store wanting to buy a…

Went into the store wanting to buy a favourite perfume of mine which is floral and have received numerous compliments on, but then saw another perfume which I really liked but was hesitant about. I believe the colleague I asked was called TJ and he was extremely helpful in helping me compare the two. As they were on discount I ended up getting both! Considering he was new to the store he was amazing and very professional.

15 de noviembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Efficient helpful service, quick delivery

Really helpful shop assistant in the store who checked whether the aftershave was available online. As it was she ordered it for us and explained discounts. She also arranged for it to be delivered to our home. Delivery was very quick and free as I was a member of Perfume Shop.
Very efficient service.

30 de octubre de 2025
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thank you for your kind feedback.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

We went to the perfume shop in the…

We went to the perfume shop in the Ashford Designer Outlet, we were served by Esme and Alana and they were an absolute delight! So so knowledgeable and polite, made me want to come back asap! I won’t be going anywhere else for perfume from now on!! Thanks guys! Great work! 👍🏼

27 de octubre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Really lovely staff

Was served by a really lovely young man who was uber charming and delightful. He said he was quite new to the store but loved his job and it showed.

Service with a smile. He is a sweetheart and was so helpful, carefully wrapping the Olympea I bought for my daughter.

21 de octubre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

I am so pleased to hear of your 5* experience. Thank you!

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Amazing service

The lady who served us today was absolutely amazing and extremely helpful, going through all the different varieties of perfumes - Fab !!

4 de octubre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - MAG Ashford 367

Respuesta de The Perfume Shop - MAG Ashford 367

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

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