Shane was very attentive and was able to quickly understand my preference and pick out the perfect fragrances. His knowledge of the products as well as his top tips on application was also really... Ver más
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Localización
Cambiar localizaciónUnit L26, The Arndale Centre, M4 3QA MANCHESTER, GB
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Consulta las opiniones de los clientes
I visited the perfume shop at Arndale with my sister to buy a Jean Paul Gaultier perfume, and Jill was absolutely lovely! She was so kind, patient, and helpful throughout the whole visit. She even gav... Ver más
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Just finished buying a mui mui 100ml and the service was wonderful I was a bit confused as always (lol) but Marcus a staff member stayed with me all through and helped me come to a conclusion, I fel... Ver más
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I was after a Mother’s Day gift and Grace was more than happy to help! She really is a good asset to the store and provided amazing customer service and helped a lot! She even wrapped it up for me so... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit L26, The Arndale Centre, M4 3QA, MANCHESTER, Reino Unido
4,1
Muy bueno
50 opiniones
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The heat in this store is no joke
The heat in this store is no joke. The staff looked unwell and not being able to cope in this heat with the aircon not working. They had fans running infront of them and were sweating.
11 de julio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Brilliant staff and customer service!
Shane was very attentive and was able to quickly understand my preference and pick out the perfect fragrances.
His knowledge of the products as well as his top tips on application was also really helpful.
Overall, very pleased with the service today!
1 de julio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good service and very friendly
27 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anna was absolutely fantastic
Anna was absolutely fantastic, really helpful and informed me of offers and things to get the most of my experience in store. 10/10!
15 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordered perfumes for click and collect…
Ordered perfumes for click and collect and unavailable to collect at allocated time due to staff shortage however Anna was amazing help and accommodating with cancellation and alternative products… management take note and fix this issue as it’s not fair promising a time and not delivering and then leaving staff to deal with unhappy customers !
7 de junio de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello Ashee,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience with your click and collect order and the inconvenience caused by your order not being available at the expected time. I completely understand how frustrating this must have been.
I am also glad to hear that Anna was able to assist you and provide support with cancellation and alternative options. Your comments regarding staffing and service levels have been noted and will be shared with the relevant management teams for review, as this is certainly not the experience we want for our customers.
Please accept our sincere apologies for the inconvenience caused, and thank you again for your feedback.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
They are hiding the offer price
They are hiding the offer price. This is a very poor customer experience, and I’m really disappointed.
28 de mayo de 2026
Respuesta de The Perfume Shop - Manchester 167
Hello Vivek,
We are sorry to hear that you were disappointed with your experience and that you felt the offer pricing was unclear.
We always aim to display our offers and promotions as clearly as possible so that customers can make informed purchasing decisions.
That said, we completely appreciate your feedback and understand how frustrating it can be if an offer is not presented in the way you expected. We will ensure your comments are passed on to the relevant team for review as we are always looking for ways to improve the customer experience.
Thank you for taking the time to share your feedback, and we are sorry for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Review
I am professional psychic medium for over 15 years and am extremely sensitive to dark forcesStaff were OK, however I was not prepared to be VIOLATED by the dark energy of the man lurking silently in the corner of the store who I was later informed was the manager !!!
8 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello Slyvia,
Thank you for taking the time to share your feedback with us.
While we appreciate your comments regarding our store staff, we are sorry to hear that you felt uncomfortable during your visit. We always want our stores to feel welcoming and comfortable for all customers.
Our store managers and team members are present to support the day-to-day running of the store and assist customers where needed, and we are sorry if their presence caused any discomfort during your visit.
We do appreciate you bringing your experience to our attention and hope you have a more positive experience with us in future.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Thank you madison for help me in store…
Thank you madison for help me in store to day to find. Replacement top for my perfume you saved the day
27 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I found my wedding scent!
I went into the store today to try and find a wedding scent. I was served by a lovely girl named Elise. I told her I knew nothing about perfumes but all I knew was that I loved coconut and vanilla. Elise showed me quite a few perfumes that were lovely but the first one was the one I loved the most, she fully understood what I was talking about and it honestly made me so happy. I bought that perfume on the spot even though I wasn't intending to buy one yet but I loved it so much and I can't wait to wear it on my wedding day! Thank you so much Elise! X
26 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had an excellent experience at the…
I had an excellent experience at the perfume shop today, thanks to Armin. His service was outstanding—professional, friendly, and very knowledgeable. I left with the perfect scent for my wedding and will definitely be returning. Highly recommended!
16 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anna is the sweetest person ever
Anna is the sweetest person ever. She helped me choose the perfume even thought I was being picky and she even packed the gift for me. I loved coming here. Everything was top notch.
16 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It arrived well before it's date
It arrived well before it's date. Which was excellent. Good price but wish it was a 100mg but still happy with my purchase. Smells devine.
6 de marzo de 2026
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service !
I was after a Mother’s Day gift and Grace was more than happy to help! She really is a good asset to the store and provided amazing customer service and helped a lot! She even wrapped it up for me so neatly, it really is rare to get staff that are actually happy to help customers nowadays but grace really went that extra mile so I definitely had to leave a review for her! So so impressed
10 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Gabby
I was helped by Gabby. I was looking for a perfume for a friend and she was so helpful and patient and showed me a variety and went through the school one of them and what they came with and help me make the right perfect decision. She is also very bubbly and sweet!! Never loose that! 10/10 service
26 de febrero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the store today and was…
I went to the store today and was welcomed and lovely attended by Anna, very refreshing to see someone we good costumer service these days, she was lovely, I’ll be looking for her every time I go the store. Thank you Anna!!!
15 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My 1st personal fragrance shopping…
My 1st personal fragrance shopping experience
Anna the sales assistant was extremely helpful courteous and knowledgeable .
It was a pleasure to shop there.
8 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
Good quality service
20 de diciembre de 2025
Respuesta de The Perfume Shop - Manchester 167
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Grace was excellent on the Saturday…
Grace was excellent on the Saturday 20th of December 2025 showed great customer service and problem solving skills wrapped up my girlfriends present neatly which was carolinaherera good girl blush perfume gift package with a personalised message which she loved so I’d like to thank Grace for her work and I hope she’s valued in the company
20 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Manchester 167
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Respuesta de The Perfume Shop - Manchester 167
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
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