The Perfume Shop - Metro 69 Opiniones 37

TrustScore: 4.5 sobre 5

4,6

Unit 1.30, The Galleria, Metrocentre, NE11 9YP GATESHEAD, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sharon and her colleague were friendly and welcoming. Sharon didn’t pressure me and suggested various aftershaves within my budget. Also threw in a free gift (tester) - my second time using this branc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went into store for some Eid presents today and I’d like to say Christie served me and she was lovely, helped find what I was looking for and gift wrapped the perfumes. We had a lovely chat and it’s t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bella has been so gracious in helping us decide which perfume suits best for a present and made our purchase an easy peasy experience. She’s been very patient while I asked a lot of perfume to try. De... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Perfumería
  2. Proveedor de productos de belleza
  3. Proveedor de cosméticos y perfumes
  4. Tienda de cosméticos
  5. Proveedor de fragancias, aromas y saborizantes
  6. Tienda de productos capilares

Escrito por la empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Información de contacto

  • Unit 1.30, The Galleria, Metrocentre, NE11 9YP, GATESHEAD, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

37 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great prices on your perfumes.

Great discount prices on your perfumes. Quick delivery.

15 de abril de 2026
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Lovely Customer Service - Christie

Went into store for some Eid presents today and I’d like to say Christie served me and she was lovely, helped find what I was looking for and gift wrapped the perfumes. We had a lovely chat and it’s the kind kind of Customer service that makes your day

17 de marzo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great service

Becca was lovely…she helped me choose nice perfumes within my budget.I’m glad she served me

24 de febrero de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great service

Just popped in on my lunch break so didn't have much time. Lucy was fab. Really helpful in narrowing down a perfume for a gift - and I bagged a bargain for me!

26 de enero de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 1 estrellas sobre 5

I ordered some perfume on line in…

I ordered some perfume on line in store, took a long-time for the shop assistant to place the order.
I had an email confirming order.
Further email to confirm perfume delivered.
When I returned to the shop to collect the perfume I was told it was not there.
The staff were unable to locate the perfume as the wrong delivery address was used.
I have had issues with customer services not answering the phone, not sending emails when they said they would ( 3 0ccasions) , calls not being returned.
I would never make another purchase through the Perfume Shop.

15 de enero de 2026
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello Catherine,

We sincerely apologise for the issues you’ve experienced with your order and completely understand your frustration.

I will be personally calling you this afternoon to go through the situation and ensure this is resolved as quickly as possible.

Thank you for your patience, and we’re sorry for the inconvenience caused.

Kind regards,
Jasmyn

Valorada con 5 estrellas sobre 5

Worthy to buy here

28 de noviembre de 2025
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Valorada con 5 estrellas sobre 5

Metro Centre Store - excellence in customer service!!

Purchased the wrong fragrance for my grandson on line, returned to the shop in the Metro Centre who exchanged it for the correct one,
Very professional and courteous excellent customer service skills.
I would definitely recommend

18 de noviembre de 2025
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Staff were very helpful and experienced

Staff were very helpful and experienced

24 de octubre de 2025
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

Bella made my experience amazing she…

Bella made my experience amazing she was so pleasant smiley and polite its so nice to see a sales assistant so friendly and well spoken

27 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your 5* review, we appreciate you! Have a great day.

The Perfume Shop.

Valorada con 5 estrellas sobre 5

Bella was fantastic

Bella was fantastic, helped me to choose out a new perfume for myself!

16 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Bella did a fantastic job

Bella did a fantastic job, great service and great scent matching.

6 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Valorada con 5 estrellas sobre 5

Sharon is lovely!!

Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly what I wanted, a bottle of Valentino. She was really lovely and helpful throughout. Thank you Sharon

1 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful in guiding you to find the perfect fragrance. Thank you for your kind words and for choosing us.

Kind regards,
Jasmyn
The Perfume Shop

Valorada con 5 estrellas sobre 5

My experience

My experience at the perfume shop green mall, was excellent. Maddie and Alice were very helpful with helping me trying to get a gift for my partner on a new apprenticeship. They helped me find one that would suit him from his current preferences and it couldnt have been any more helpful for me!!

30 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

We're so happy to hear about the excellent support you received at our store. Thank you for sharing how our team helped you find the perfect gift, we appreciate your support!

Kind regards,
Jasmyn
The Perfume Shop

Valorada con 5 estrellas sobre 5

Sharon is great! :)

Sharon and her colleague were friendly and welcoming. Sharon didn’t pressure me and suggested various aftershaves within my budget. Also threw in a free gift (tester) - my second time using this branch and both times I enjoyed my visit and came away with a well priced smell for me!

25 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hello,

We appreciate your positive feedback and are so glad you enjoyed your visits. Thank you for choosing us, we're happy we could find you a well-priced item!

Kind regards,
Jasmyn
The Perfume Shop

Valorada con 5 estrellas sobre 5

A nice experience

Called in today to buy my partner a fragrance and Christie and Sharon were very helpful,pleasant and made the experience fun plus a lovely gift wrap service a big thank you to them both

20 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

I would recommend the perfume shop at Metrocentre green mall…

I would recommend the perfume shop in the green mall at Metrocentre. Megan provided exceptional service! Will be visiting again as she went above and beyond with the service! Thank You.

18 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your kind words and thank you for shopping with us.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Megan was absolutely lush couldn’t be…

Megan was absolutely lush couldn’t be more helpful with me and my mam! Pleasure doing business ;)

14 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Shazza and Megan

The two girls Shazza and Megan were the best. If you have never been I would advise you to go. Extremely friendly and helpful and full of fun. I will be going back.

14 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Valorada con 5 estrellas sobre 5

What can I say

What can I say? The girls Christie, Stephanie and Megan were brilliant. They made me smell every scent in the store including ones in and out of stock untill the one I like was found. It wasn't in stock so they even ordered it to be delivered to my home! How good is that!

12 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Valorada con 5 estrellas sobre 5

Great Stuff and Professional Staff - BELLA

Bella has been so gracious in helping us decide which perfume suits best for a present and made our purchase an easy peasy experience. She’s been very patient while I asked a lot of perfume to try. Definitely going to shop for more perfume soon.

9 de agosto de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Metro 69

Respuesta de The Perfume Shop - Metro 69

Hi,

Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.

The Perfume Shop

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