Store staff were pleasant, approachable and very helpful navigating a clueless guy in gift shopping. Particularly, Ella saved me when I was clearly out of my depth. Excellent service
La empresa ha respondido
Unit 11D, Newport Retail park, NP19 4QQ NEWPORT, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Store staff were pleasant, approachable and very helpful navigating a clueless guy in gift shopping. Particularly, Ella saved me when I was clearly out of my depth. Excellent service
La empresa ha respondido
What an amazing experience, went in feeling a bit confused as I didn’t know what I want but the staff were extremely helpful and helped me to find the perfect perfume for me, also made me aware of the... Ver más
La empresa ha respondido
Michelle, the store manager was super friendly, helpful and full of knowledge. Her friendly approach and patience meant that I could smell lots of different fragrances as well as ask questions. Her cu... Ver más
La empresa ha respondido
This evening Friday 16th January 2026 I visited The Perfume Shop in Newport Spytty Retail Park. I was served by a lady called Lisa who in my opinion is a great asset to company. She was ex... Ver más
La empresa ha respondido
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 11D, Newport Retail park, NP19 4QQ, NEWPORT, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Called the store before hand and Michelle the manager was lovely. All the staff are brilliant, took their time giving me testers and making sure I left with exactly what I wanted. 100% will be returning

Respuesta de The Perfume Shop - Newport 290
The delivery was arranged and went perfectly well 👌

Respuesta de The Perfume Shop - Newport 290

Respuesta de The Perfume Shop - Newport 290
Staff were very helpful, the item I wanted was not in stock but the assistant placed the order and it was delivered to my home the next day.

Respuesta de The Perfume Shop - Newport 290
I had a wonderful shopping experience at the Newport store. Renata was very welcoming and friendly! I couldn’t be happier with my purchase and will certainly come back soon.

Respuesta de The Perfume Shop - Newport 290
I visited the Newport Spytty Retail Park shop today and was served by Michelle who I believe was the General Manager. She dedicated so much time and effort to my 9 year old son who has ADHD as he was looking to purchase his first ‘proper’ aftershave and was very particular about what he was looking for. He asked Michelle so many difficult questions which she did fantastically at answering and he was so satisfied leaving the shop with his chosen aftershave as well as some samples which he has decided he would like for Christmas. I cannot tell you how grateful I am that she had so much patience towards him and was so kind in nature. Not only did she make sure my son was satisfied, she also included my daughter and allowed her to feel involved in the process too. Her colleague working with her too was also fantastic. I am so grateful for people like this in the world and I believe she is an absolute credit to your organisation. Thank you so much Michelle, from myself, Harri and Ayla!

Respuesta de The Perfume Shop - Newport 290

Respuesta de The Perfume Shop - Newport 290
the staff at your Leeway Retail Park store, are amazing. they always help with my enquiries and are always happy to help.

Respuesta de The Perfume Shop - Newport 290
The friendliness and knowledge of the staff.
I went in for one perfume and came out with two, there were so many to choose from. The staff gave me lots of options and were very kind. Service with a smile. 😀

Respuesta de The Perfume Shop - Newport 290
We visited the Perfume Shop in Spytty Retail Park in Newport South Wales. Lisa was extremely helpful and friendly and explained clearly about the offers that were available on the products we liked saving us over £100.00. Thank You.

Respuesta de The Perfume Shop - Newport 290
We were assisted by Michelle today who was extremely helpful. We even received a free candle to match the perfume.

Respuesta de The Perfume Shop - Newport 290
Had a great experience today while looking to purchase a new everyday fragrance. Was helped by Michelle the store manager who was very knowledgeable and patient with me as I can be a very indecisive shopper. 100% would recommend visiting if you are needing help picking your new favourite fragrance!

Respuesta de The Perfume Shop - Newport 290
Michelle, the store manager was super friendly, helpful and full of knowledge. Her friendly approach and patience meant that I could smell lots of different fragrances as well as ask questions. Her customer service was excellent and her help was massively appreciated. Great service 10/10. Super happy customer ☺️

Respuesta de The Perfume Shop - Newport 290
The member of staff who served myself in store,was helpful and polite..offering me the beat deal on the perfume I purchased.

Respuesta de The Perfume Shop - Newport 290
i was served by Lucy who could not have been more helpful. She helped me choose a suitable aftershave and ordered it for delivery to my home. I ordered at 5.00pm on Friday and it was delivered at 10.30am Saturday. unbelievable and exceptional service.

Respuesta de The Perfume Shop - Newport 290
I had the absolute pleasure of visiting the Perfume shop Newport/South Wales.
What an incredible experience,everytime I have to visit is normally in a panic,however luckily for me Lisa has always been my guide to get things right,today I also had the pleasure of been dealt with by Caitlyn who was simply stunning with her service delivery.
She helped me to choose the best perfume,this store is simply stunning to the point I would certainly offer them a post at my company.
They represent so well and are totally knowledge led regarding the products they provide.
Huge thank you as I gained ten more points for giving my wife a bottle of Valentino which I didn’t even smell,
Thank you,thank you,thank you
Trevor Johnson(Risca(South Wales)

Respuesta de The Perfume Shop - Newport 290
Bought perfume and aftershave in spitty retail park today.
Michelle and her colleague were very helpful giving advise on various perfumes.
Thank you 😊
Will return ❤️
Me and my partner went into the Newport spytty shop and we had the best costumer service by the lovely woman named Lisa, she was very helpful from the moment we walked in we wasn’t sure what we wanted to get but she guided us through a range of different products to find the right one. I’m very happy with my purchase Will be going back very soon:)

Respuesta de The Perfume Shop - Newport 290
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.