The Perfume Shop - Northumberland Street SD 512 Opiniones 

38
TrustScore: 4.5 sobre 5

4,5

c/o Superdrug, 46-52 Northemberland St, NE1 7DF NEWCASTLE, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Caitlyn staff member , amazing customer service very friendly to approach , made lots of time for me to help me out , was always happy to help what a lovely lady ,

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a really great experience at the Superdrug perfume shop on Northumberland Street in Newcastle thanks to Natalie. She was friendly, approachable, and really knowledgeable about the fragrances. S... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I got served by a young girl called Natalie she was super helpful and approachable knew her knowledge of fragrances. I couldn’t think of the name of the perfume I wanted I described the smell to Natal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Estelle attended to me, she was extremely helpful and very patient, lovely smile and great customer service too, she offered varieties of vanilla perfumes, I was confused on which perfume brand to get... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Perfumería
  2. Proveedor de productos de belleza
  3. Proveedor de cosméticos y perfumes
  4. Tienda de cosméticos
  5. Proveedor de fragancias, aromas y saborizantes
  6. Tienda de productos capilares

Escrito por la empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Información de contacto

  • c/o Superdrug, 46-52 Northemberland St, NE1 7DF, NEWCASTLE, Reino Unido

4,5

Excelente

TrustScore: 4.5 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(38)

35.330 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Caitlyn staff member

Caitlyn staff member , amazing customer service very friendly to approach , made lots of time for me to help me out , was always happy to help what a lovely lady ,

30 de mayo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Fantastic Service & Brilliant Fragrance Recommendation from Natalie

I had a really great experience at the Superdrug perfume shop on Northumberland Street in Newcastle thanks to Natalie. She was friendly, approachable, and really knowledgeable about the fragrances. She took the time to listen to what I liked and recommended a fragrance that smelled amazing while still fitting perfectly within my budget.
Her customer service was excellent — professional without being pushy — and she made the whole experience enjoyable and relaxed. You can tell she genuinely cares about helping customers find the right product. Really impressed with the service and I’ll definitely be back again. Thanks Natalie!

22 de mayo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Natalie has great service full stop…

Natalie has great service full stop recommended the perfect Cologne for me

15 de mayo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Always a pleasure when requiring a…

Always a pleasure when requiring a tasteful bottle of perfume/aftershave

10 de mayo de 2026
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great service

Great service, easy to order and fast delivery. Would certainly order from you again.

8 de mayo de 2026
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 4 estrellas sobre 5

Very good experience,

Very good experience,
The staff Natalie was very helpful

29 de abril de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Natalie helped me pick an amazing…

Natalie helped me pick an amazing winter scent after weeks of me trying to find the perfect scent for me. She’s been so helpful and patient.

11 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Great service from the staff

Great service from the staff. Very knowledgeable and helpful.

3 de abril de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

I was survived by a lovely girl Zara…

I was survived by a lovely girl Zara and she gave me a great vibes

28 de marzo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Steff at Northumberland St Newcastle…

Steff at Northumberland St Newcastle superdrug was amazing she was very friendly, patient, and helped my friend choose the BEST perfume ❤️❤️❤️❤️❤️

12 de marzo de 2026
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valorada con 5 estrellas sobre 5

Very friendly staff

The girl in the shop was so helpful she ordered aftershave for me with no problem at all.

10 de diciembre de 2025
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Valorada con 1 estrellas sobre 5

Complaint

I visited the shop Sunday 2 November. I was absolutely disappointed by the attitude of a staff member in the perfume shop. I simply asked if Raulph Lauren was in stock and the long dark haired girl very rudely responded with ‘no we don’t’. I never normally have an issue with the other girls but this girl acted as if I interrupted her and had no time for me. I’m very disappointed with the miserable attitude and behaviour in the store.

2 de noviembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

I am so sorry to hear of your recent experience. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this for you.

Kind regards,
Sharain - The Perfume Shop.

Valorada con 5 estrellas sobre 5

A good experience

A good experience made more so with the help of a friendly and helpful assistant, nothing was to much trouble

8 de octubre de 2025
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Valorada con 5 estrellas sobre 5

Thanks to the best employees Caitly and…

Thanks to the best employees Caitly and Natalie as they had helped me to buy good perfume for my wife and my wife she loved it plus I wasn’t thinking of getting a student discount, but yes, I get good student discount and they had made my day as they had rabbit up for me as a gift it looks so cool

8 de octubre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

FANTASTIC CUSTOMER SERVICE

I'm a regular here normally buy la vie belle ended up buying 2 other fragrances from a very busy friendly assistant catlin I who is fantastic as is the other assistant Nat who has always been excellent over the years pushing gift wrap service aswell as upselling these girls need. Pay rise as often single handed and wrapping fragrances these are an asset too you and your buisness

30 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valorada con 5 estrellas sobre 5

The Perfume Shop - Northumberland Street.


I went to visit this store and Natalie was super helpful in advising me what fragrance was best . Really nice lady , in fact the full team was great! Thanks so much

19 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Valorada con 5 estrellas sobre 5

Awesome customer service by Estelle.

Estelle attended to me, she was extremely helpful and very patient, lovely smile and great customer service too, she offered varieties of vanilla perfumes, I was confused on which perfume brand to get and she did a fantastic job helping me decide. Thank you Estelle. I'll be coming back for more purchases.

12 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Valorada con 5 estrellas sobre 5

The attendant (Caitlyn) was so lovely

The attendant (Caitlyn) was so lovely, had the patience of a saint 😊 and helped me out with my perfume selection.

9 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thanks for your review! We appreciate you.

The Perfume Shop

Valorada con 5 estrellas sobre 5

I got served by a young girl called…

I got served by a young girl called Natalie she was super helpful and approachable knew her knowledge of fragrances. I couldn’t think of the name of the perfume I wanted I described the smell to Natalie and she gave me three choice on a tester card and one of the ones she gave me was the one I wanted. She valued her time to me even though it was busy and other people were waiting to be served. I will definitely be back for Christmas presents as her customer service skills were phenomenal.

5 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.

The Perfume Shop.

Valorada con 5 estrellas sobre 5

Natalie was amazing saved us more than…

Natalie was amazing saved us more than I hope great service

5 de septiembre de 2025
Opinión espontánea
Logotipo de The Perfume Shop - Northumberland Street SD 512

Respuesta de The Perfume Shop - Northumberland Street SD 512

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

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