Greeted by a young chap that helped me called Dylan/dillon great customer service made feel comfortable with the way he spoke about aftershaves
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Unit 227, Lakeside Shopping Centre, West Thurrock, RM20 2ZP GRAYS, GB
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Greeted by a young chap that helped me called Dylan/dillon great customer service made feel comfortable with the way he spoke about aftershaves
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My experience today at lakeside thurrock on Lower floor was very fruitful. Service was excellent. Store assistant was patient , friendly , understanding and most importantly didn't rush me to make a d... Ver más
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Today (06/01/2025), shopped in Lakeside Mall and was served by Lucy. I ended up buying 2 perfumes, and I picked up the 2nd one solely based on the positive interaction with the salesperson there! Lucy... Ver más
I've always been very pleased with the extremely high level of service I receive from the FIRST FLOOR 'the perfume shop' at LAKESIDE shopping centre. It is always a breath of fresh air which lifts the... Ver más
La empresa ha respondido
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 227, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, GRAYS, Reino Unido
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Greeted by a young chap that helped me called Dylan/dillon great customer service made feel comfortable with the way he spoke about aftershaves

Respuesta de The Perfume Shop - Thurrock 237
Great offers with wonderful customer service from the lovely ladies at the lakeside store. Thank you

Respuesta de The Perfume Shop - Thurrock 237
If you are purchasing on the basis of receiving the free Gift that is advertised then be advised it is not guaranteed and if out of stock you won't receive it at all. You receive a email part of your order is ready for collection and then a further email cancelling the free Gift. The store was no better, they could not even offer an alternative sample other than a useless bag. Not the best experience and prices at alternative suppliers are just as competitive, so this will influence my decision in future.
PM

Respuesta de The Perfume Shop - Thurrock 237
Very Quick Delivery Fantastic thanks. Merry Xmas 🎄

Respuesta de The Perfume Shop - Thurrock 237
My experience today at lakeside thurrock on Lower floor was very fruitful. Service was excellent. Store assistant was patient , friendly , understanding and most importantly didn't rush me to make a decision .Her name was Karen.She worked around my desire and expectation . Company should be proud to hire her.

Respuesta de The Perfume Shop - Thurrock 237
I recently bought my wife a perfume gift for our anniversary, and Nicki from the Lakeside branch assisted me. She was very knowledgeable and helped me select the perfect fragrance. Overall, the staff is friendly and professional.

Respuesta de The Perfume Shop - Thurrock 237
Great customer service very helpful, especially Ryan

Respuesta de The Perfume Shop - Thurrock 237
Nicki was amazing and very patient when I couldn’t make a decision about what fragrance i wanted. she was very helpful. will definitely be returning to buy some more.

Respuesta de The Perfume Shop - Thurrock 237
Had a lovely experience today and bought loads thanks to Fiona and her great customer service.

Respuesta de The Perfume Shop - Thurrock 237
I went into the Lakeside, Thurrock branch after being disappointed by other retailers and was greeted and helped by Katie. Katie was quick to listen to what I wanted and understood my hesitation, I need something at a great price that could be a daily use - I am extremely fussy but within 3 suggestions Katie found me a perfect mid point between my two favourite fragrances that would serve me daily and leave me with my signature smells for special occasions. Not only that but Katie also managed to upsell on me two more fragrances that I had no intention of buying but due to her expertise and understanding what I was looking for left me with no choice but to add them to my repertoire.
Katie was very down to earth, knowledgable, helpful, willing and ready and patient - great energy despite it being 8pm!
Thank you for making my day easy and pain free, I will be back!
I hope that Katie is acknowledged for her great effort, perfect customer service and overall attitude. As a former retail manager this is somebody I would have loved on my team!

Respuesta de The Perfume Shop - Thurrock 237

Respuesta de The Perfume Shop - Thurrock 237
Splendid service, great staff who are so friendly , so helpful and know their product...love shopping here

Respuesta de The Perfume Shop - Thurrock 237
Fiona is a great salesperson, and she has been amazing. She guided me to get the best deal and was kind enough to pack those as gifts. 10/10 for her brilliant service.

Respuesta de The Perfume Shop - Thurrock 237
Staff very helpful and very knowledgeable and helped me to decide what was best for me .

Respuesta de The Perfume Shop - Thurrock 237
Great experience and great customer service …Nikki and Ryan

Respuesta de The Perfume Shop - Thurrock 237

Respuesta de The Perfume Shop - Thurrock 237
Excellent service and customer care. Nikki did an amazing job for help ping me puck sine colognes for my groomsmen. Super nice of her!

Respuesta de The Perfume Shop - Thurrock 237

Respuesta de The Perfume Shop - Thurrock 237
I went into store wanting to buy one aftershave for my partner but ended up walking out with three! But it was worth it. Nicki the sales advisor was a gem, she was very helpful and accommodating to what I was looking for and also suggested other scents that I may have not noticed (they ended up being the extra two I purchased :)) - thank you again Nicki

Respuesta de The Perfume Shop - Thurrock 237
This afternoon my husband and I walked into the perfume shop to by perfumes. We asked for the price of a particular perfume, a lady was on her tablet and shouted out, " £24.99!! Without looking at us. They were all unprofessional gossiping and were very unhelpful l! We left immediately since they were not ready to help us, we had to buy it somewhere else. We heard them all giggling as we walked out of the shop!
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Respuesta de The Perfume Shop - Thurrock 237
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