I had a fantastic experience with Nejma. From the moment I walked in, she was attentive, knowledgeable, and genuinely passionate about helping me find the perfect fragrance. She didn’t just try to sel... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 37A, Selbourne Walk Shopping Centre, E17 7JR WALTHAMSTOW, GB
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Consulta las opiniones de los clientes
Staff name: Nelly Location: Walthamstow, 17& central shopping center. Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fr... Ver más
La empresa ha respondido
The staff at the walthamstow store are really friendly! I would like to especially thank Hannah - she was incredibly patient with me, even when I was hesitant and struggling to find something i like.... Ver más
La empresa ha respondido
Trisha was lovely, patient and very knowledgeable about the product. Would back again as usual. Amazing service.
Información sobre la empresa
- Perfumería
- Proveedor de productos de belleza
- Proveedor de cosméticos y perfumes
- Tienda de cosméticos
- Proveedor de fragancias, aromas y saborizantes
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
Unit 37A, Selbourne Walk Shopping Centre, E17 7JR, WALTHAMSTOW, Reino Unido
4,6
Excelente
59 opiniones
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Nejma is a wonderful person very…
Nejma is a wonderful person very helpful and understanding. She made feel great with her wonderful advice
23 de mayo de 2026
Opinión espontánea
Trisha was lovely
Trisha was lovely, patient and very knowledgeable about the product. Would back again as usual. Amazing service.
21 de mayo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Excellent service from Trish.
Excellent service from Trish.
I appreciate the help you gave me today!
Peter Pan
10 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jasmin and Hannah they serve me very…
Jasmin and Hannah they serve me very good and they were very helping
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service
Fantastic customer service. Thank you Heather Hannah and Yasmin. I will be back to buy more. Always a delight to come to TPS!!!
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a fantastic experience with…
I had a fantastic experience with Nejma. From the moment I walked in, she was attentive, knowledgeable, and genuinely passionate about helping me find the perfect fragrance. She didn’t just try to sell me something quickly—she took the time to understand my preferences, explained different scent profiles clearly, and guided me through options I wouldn’t have considered on my own.
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I got served by amazing lady Trish at…
I got served by amazing lady Trish at Walthamstow branch. I had amazing experience. She is so kind and amazing lady. Will definitely go there again.
Thanks Trish 💕
2 de mayo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very lovely staff very professional…
Very lovely staff very professional people and customer service was good I am very happy
30 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alejna thank You so much lovely
Alejna thank You so much lovely
27 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a disappointing experience at the…
I had a disappointing experience at the perfume shop. The sales assistant had very long nails, and when she first wrapped my birthday gift, she accidentally tore the wrapping paper with them. I politely asked if she could rewrap it, but she responded in a very irritated and unprofessional manner. Although she did replace the wrapping, her attitude was quite unpleasant and made the whole interaction uncomfortable. Overall, I didn’t get a positive vibe from her and felt the customer service could have been much better.
25 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello Tina,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Very bad service with this branch
Very bad service with this branch. Am not buying from you guys again.
1 de abril de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello Kwame,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Happy customer with great experience with staff
The staff at the walthamstow store are really friendly! I would like to especially thank Hannah - she was incredibly patient with me, even when I was hesitant and struggling to find something i like. Her customer service is amazing, and i am happy with how patient she had been, and understanding. Both Hannah, and the other staff at the walthamstow location are amazing. My experience has reassured me that there are still nice people in this world!
7 de marzo de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always a pleasure to shop with the team…
Always a pleasure to shop with the team the Parfume shop Walthamstow. The best people in communication, advice and professionalism. Wish them a brighter future ✨️ 💛 💕
26 de enero de 2026
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good condition and the smell is very…
Good condition and the smell is very good stays on my for long
19 de octubre de 2025
Respuesta de The Perfume Shop - Walthamstow 154
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Adeel
Staff name: Nelly
Location: Walthamstow, 17& central shopping center.
Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fragrance here.
Great prices and a wide variety of brands. I was able to find a classic perfume I've been searching for ages. Highly recommend!
The store is beautiful and well-organized. It's a pleasure just to browse. I appreciate the samples they offer so you can try before you buy.
9 de octubre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Tali was amazing
Tali was amazing, very quick on her feet and lovely
17 de septiembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Respuesta de The Perfume Shop - Walthamstow 154
Hi,
Thanks for your lovely review!
The Perfume Shop
Nejama was absolutely wonderful!
Nejama was absolutely wonderful. I only had a short time and a specific brief and she made great suggestions. All with a smile! Thank you! 😊
5 de septiembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Swift and friendly service.
30 de agosto de 2025
Respuesta de The Perfume Shop - Walthamstow 154
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Tali has perfect customer service
Tali from Walthamstow mall has been amazing. Showing patience and kindness. She went through soo many perfumes and helped us narrow one down. Her knowledge on perfumes infinite. Also she’s very welcoming and smiling. Keep up the good work.
2 de septiembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Walthamstow 154
Hello,
We appreciate your wonderful feedback! It's great to hear that our team member in Walthamstow was so helpful and knowledgeable. We value their dedication to providing excellent service and are happy you had a positive experience.
Jasmyn
The Perfume Shop
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