I visited the Perfume Shop branch in Westfield Stratford (Ground floor branch). The sales assistant, Rose was extremely attentive to me, her customer service was exquisite! I will definitely be return... Ver más
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Localización
Cambiar localizaciónSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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Consulta las opiniones de los clientes
Elena the deputy manger of the store really helped me with choosing the gift packs and helped me out with the best deals I really appreciated her kindness and time she was spending with me Thank... Ver más
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★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... Ver más
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... Ver más
La empresa ha respondido
Información sobre la empresa
- Perfumería
- también en la categoría
- Proveedor de cosméticos y perfumes
- Proveedor de fragancias, aromas y saborizantes
- Proveedor de productos de belleza
- Tienda de cosméticos
- Tienda de productos capilares
Escrito por la empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Información de contacto
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, Reino Unido
4,9
Excelente
179 opiniones
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I went to buy a perfume for my mom and…
I went to buy a perfume for my mom and the staff was very helpful and nice
30 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I called up and inquired about a…
I called up and inquired about a perfume my wife loves. They had it ready for me and gift wrapped it. So efficient. Enrique was very helpful.
29 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We have really enjoyed roses help on…
We have really enjoyed roses help on getting someone close a perfume. Would struggled without you thank you!!!!!!!!!
26 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Neriah was amazing,great costumer…
Neriah was amazing,great costumer service,I am very satisfied with today’s service.
24 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had the best shopping experience with…
Had the best shopping experience with Sireen! Good customer service and great scents!
23 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nikita (sorry if I butchered the name)…
Nikita (sorry if I butchered the name) was very helpful with my indecisiveness. She offered a different option which was very insightful and much more helpful than I thought it would be. Very smiley and approachable:) always helpful from a customer perspective when the workers are welcoming!!
23 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
greatttttt
23 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the perfume shop to buy a perfume
I visited the perfume shop to buy a gift for my daughter, and Sireen made the whole experience wonderful. I had no idea what to choose, but she guided me to the perfect perfume for my daughter’s 17th birthday and wrapped it beautifully. My daughter loved it, and I’m tempted to buy the same one for myself. Sireen is truly sweet
Highly recommended.
21 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was immediately greeted by staff and…
I was immediately greeted by staff and made to feel welcome. They gave me a range of options and advice on what was the latest fragrances and what was popular, I felt under no pressure to buy and they catered to why I asked.
21 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Ines has been really really helpful to help us choose the product that we want.
18 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ines very good seller
14 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Neriah helped us out alot very good…
Neriah helped us out alot very good service will be coming here again
13 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Service was prompt lovely and warm…
Service was prompt lovely and warm welcome by Nikita and Ines. And great advice on storage of perfumes! 😍
11 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Couldn’t have asked for a better…
Couldn’t have asked for a better experience. Customer services was amazing had neriah and she was wonderful will be coming back!
9 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
excellent customer service
excellent customer service, neriah was great help when trying to pick out a gift for my friend! will definitely be coming back.
9 de enero de 2026
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Erfon is top guy
Erfon is top guy, really appreciate his service and very enthusiastic
Thanks
17 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Neriah was great
Neriah was great, she is really incredible at what she does. Great customer service
16 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great service Amy was very helpful and…
Great service Amy was very helpful and took her time to deal with us
14 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent service from Neriah
Excellent service from Neriah! I visited the shop on two different occasions with no real idea of what scent I was after she was not only approachable but extremely helpful and patient in helping pick the right perfumes.
13 de diciembre de 2025
Opinión espontánea
Respuesta de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
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