Well it would have been 5 stars if i received the correct links other than that the product is as advertised and goes above and beyond my expectations. Customer service was amazing as well helping wi... Ver más
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Consulta las opiniones de los clientes
My TRR IS FABOULOUS, Kristen in the Dallas location is a valuable asset to the RealReal. The team member who assisted me is so awesome too! The only thing I would suggest is the earnings be increased... Ver más
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I could not be more disappointed in a transaction with your organization. No personal call to follow up? Shame, Shame, Shame. Sharing this debacle would take more than 300 characters, the short short... Ver más
La empresa ha respondido
The service in which you send someone to the home is priceless. Jillian Lear was our rep and she was exceptional!! She was respectful, considerate, patient and very kind! She displayed true professio... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Información de contacto
3120 Knox St., 75205, Dallas, TX, Estados Unidos
- (469) 581-2010
4,2
Muy bueno
55 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Well it would have been 5 stars if i…
Well it would have been 5 stars if i received the correct links other than that the product is as advertised and goes above and beyond my expectations. Customer service was amazing as well helping with my link proble
24 de mayo de 2026
Respuesta de The RealReal - Dallas
We're glad the product exceeded your expectations despite the link issue. We appreciate you highlighting our customer service's help.
I got the items I ordered on time and…
I got the items I ordered on time and in great condition! I LOVE RealReal!!!🤣
20 de mayo de 2026
Respuesta de The RealReal - Dallas
We're so happy your order arrived on time and in great condition! Thank you!
The staff was very friendly and…
The staff was very friendly and helpful. I had a return and they helped with that and of course I found something to purchase. The store was setup in a way that was easy to navigate and look at all the different pieces curated.
8 de mayo de 2026
Respuesta de The RealReal - Dallas
We're so glad to hear our staff was friendly and helpful with your return, and that you enjoyed our store's layout! Thank you for your kind words.
recently visited The RealReal store…
recently visited The RealReal store location for a return after previously experiencing some communication issues through customer service. Going into the store directly made a huge difference. The staff was professional, welcoming, and very helpful throughout the process.
In addition, my most recent customer service experience was excellent as well. The representative was responsive, helpful, and made the process much smoother than some of my earlier experiences. I truly appreciated the professionalism and follow-through.
Overall, the level of service I recently received completely changed my experience and made me feel confident doing business with The RealReal again. The combination of great in-store assistance and improved customer service really stood out, and I look forward to continuing to shop with them in the future
30 de abril de 2026
Respuesta de The RealReal - Dallas
We're happy to hear that your in-store visit and recent customer service interaction were positive. We appreciate you sharing how these experiences have improved your confidence in shopping with us. Thank you for your feedback; we value it.
My TRR IS FABOULOUS
My TRR IS FABOULOUS, Kristen in the Dallas location is a valuable asset to the RealReal. The team member who assisted me is so awesome too! The only thing I would suggest is the earnings be increased with pristine items.
21 de abril de 2026
Respuesta de The RealReal - Dallas
We're happy you had a fabulous experience! Thank you for recognizing our team's dedication. We appreciate your suggestion to increase earnings for pristine items. We'll consider this feedback.
Charged to return an item that was inaccurately described
The item was not correctly described. I was sent women’s shoes when I ordered men’s shoes and then I was charged for the return.
14 de abril de 2026
Respuesta de The RealReal - Dallas
We apologize that the incorrect item was sent. Please feel free to reach out by email at reviews@therealreal.com so that we can assist you right away.
The boots were as described
The boots were as described, very beautiful, fast service!
7 de abril de 2026
Respuesta de The RealReal - Dallas
We're so glad the boots were as described and that you found our service fast! We appreciate your positive feedback!
Respuesta de The RealReal - Dallas
We appreciate your feedback. We're sorry the size wasn't right for you. We'll review our sizing information.
Respuesta de The RealReal - Dallas
We're happy you like the bag! We hope you enjoy using it for a long time. Thanks for your review!
communication
18 de febrero de 2026
Respuesta de The RealReal - Dallas
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Respuesta de The RealReal - Dallas
We appreciate you sharing your feedback. We are so pleased you were happy with your recent shopping experience with us!
The Real Real is the perfect way to…
The Real Real is the perfect way to find some key pieces for less. I have acquired a unique item that will be with me forever.
20 de agosto de 2025
Respuesta de The RealReal - Dallas
We're happy to hear that you discovered a special piece with us! Thank you for sharing your positive experience; we appreciate your support.
Fast delivery of products
Fast delivery of products! Honest review of product being sold!
15 de febrero de 2026
Respuesta de The RealReal - Dallas
We appreciate your feedback!
Costumer service is always helpful when…
Costumer service is always helpful when I go in-store or online. Never had issues not resolved.
27 de enero de 2026
Respuesta de The RealReal - Dallas
Thank you for your feedback!
I recently used the real real and was…
I recently used the real real and was super impressed with this company. My order shipped very quickly and arrived in less than a week from the time I placed the order to getting it. I ordered Saturday night and got my order on Wednesday! Everything was packaged nicely and was just as described. Thanks!
11 de enero de 2026
Respuesta de The RealReal - Dallas
We're super pleased to hear you were impressed! It's wonderful that your order arrived so quickly and that everything was packaged nicely and as described. Thanks for sharing your positive experience with us!
Prompttop not h responses when I asked…
Prompt responses when I asked questions! I could not love my tennis bracelet more!!
10 de enero de 2026
Respuesta de The RealReal - Dallas
We're happy to hear that our prompt responses were helpful! We're glad you love your tennis bracelet and appreciate your feedback.
the shoes advertised said brown
the shoes advertised said brown, however when received the shoes were in fact black
24 de diciembre de 2025
Respuesta de The RealReal - Dallas
We regret that the shoe color was not as advertised. Please email us at reviews@therealreal.com with details for help.
Great customer service regarding my…
Great customer service regarding my purchase. I dont understand how TheRealReal doesn't offer free shipping especially for purchases at higher price points.
18 de diciembre de 2025
Respuesta de The RealReal - Dallas
Thank you for your feedback!
My daughter-in-law is going to flip!
My daughter-in-law is going to flip when she opens her 50th birthday present! Gorgeous items at reasonable prices!
16 de diciembre de 2025
Respuesta de The RealReal - Dallas
Thank you for your feedback!
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