The Retro Tee  Opiniones 22

Respuesta de The Retro Tee

Hace 20 horas

Dear customer,

We’re truly sorry to hear about your disappointing experience with the shirts, including the long shipping time from China, the mismatched fit, stiff plastic prints, and the frustrating return and refund process.
We completely understand your frustration with the size, style, and fabric not matching the website photos, as well as the hassle of repeated communication and only being offered a 15% partial refund. Your feedback is really valuable to us, and we will optimize our product size description, material display, and after-sales refund process to avoid similar issues for other customers.
Our team will reach out to you via email again to further check your case and try our best to make things right for you. We sincerely apologize again for all the inconvenience and disappointment we’ve caused you.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 21 horas

Dear customer,

Thank you so much for your lovely review! 😊We’re thrilled you love the great quality of the T-shirts and how amazing the prints look. Really appreciate your support!

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 21 horas

Dear customer,

Thank you so much for your wonderful feedback! 😊We’re delighted to hear the item is exactly as ordered, well-made, and that you’re fully satisfied. Truly appreciate your support!

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 21 horas

Dear customer,

Thank you so much for your kind words! 😊We’re thrilled you love the T-shirt, and really glad you enjoyed both the great quality and speedy delivery. Thanks a lot for your support!
Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 2 días

Dear customer,

We’re truly sorry for the mix-up with your order and the disappointing experience this has caused you.
We’ve checked our records but couldn’t find any email correspondence regarding your complaint about receiving the wrong Hong Kong Phooey T-shirt instead of the Camp Half Blood one.
Our support team will reach out to you via email shortly to sort this out properly and resolve your issue as soon as possible. We sincerely apologize again for the inconvenience.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 2 días

Dear customer,

We’re really sorry to hear the sizing is inaccurate and the material didn’t meet your expectations at all. We totally understand your disappointment, and we apologize for the unsatisfactory quality experience.
Our customer support team will contact you via email shortly to assist you with your return and resolve this matter properly. Thank you for your honest feedback, we will greatly improve our product quality and sizing standard accordingly.
Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 3 días

Dear customer,

We’re so sorry to hear you never received your order—and even more upset that you’ve had trouble reaching someone for help. That’s completely unacceptable, and we sincerely apologize for the frustration and lack of communication.

You absolutely should be able to get support when something goes wrong, and we want to make this right.

Could you please share your order number or the email address you used to place the order? You could also send email to support@theretrotee.com. We’ll look into this immediately and help you solve it.

Thank you for speaking up, and again, we’re truly sorry for letting you down.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Actualizada hace 3 días

Dear Customer,

Thank you for your honest feedback—we truly appreciate you taking the time to share your experience, even when it’s disappointing.

We’re really sorry to hear about the sizing issues and the significant shrinkage after washing. A T-shirt shouldn’t end up smaller than expected and feel overly baggy before washing—that inconsistency is frustrating, and we completely understand why this has left you hesitant to order from us again.

To help us investigate what went wrong (whether it’s a production variance, fabric issue, or care instructions that weren’t clear), could you please share your order number? If you could not find the order number, may we know the email under this order? So we can check further for you.

Your input is invaluable as we work to improve fit consistency and material quality.We respect your decision deeply, and we’re truly sorry we didn’t meet your expectations this time.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

Hace 7 días

Dear Customer,

Thank you for your feedback—and we’re truly sorry to hear your item arrived with pink markings and that the material didn’t meet your expectations.

That’s definitely not the quality we strive to deliver.To help us look into this properly, could you please share your order number? We’d like to understand what happened and take your concerns seriously.

We appreciate your honesty and thank you for giving us a chance to make things right.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

3 may 2026

Dear Customer,
We sincerely apologize for the unpleasant experience caused by the sizing issue😔. We deeply regret that the item sizing does not match European standards and has affected your wearing experience💔. We will optimize our size reference guide to avoid similar problems in the future. Please contact support@theretrotee.com with your order details, and our team will offer you proper assistance🤝.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

2 may 2026

Cher client,

Merci beaucoup pour vos gentils mots !

Nous sommes ravis que votre commande de 6 t-shirts vous ait donné entière satisfaction. Merci de votre confiance !

Si vous avez besoin de quoi que ce soit ou si vous souhaitez nous faire part de vos commentaires, n’hésitez pas à nous contacter. Au plaisir de vous revoir bientôt ! 🙌👕

Cordialement,
L’équipe du service client Theretrotee

Respuesta de The Retro Tee

2 may 2026

Dear Customer,

Thank you so much for your feedback! 😊

We’re thrilled to hear that ordering was smooth and your items arrived quickly—that’s exactly what we aim for!

Thanks for choosing us, and we hope to serve you again soon! 🙌📦

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

30 abr 2026

Dear Customer,

Thank you for reaching out—and we’re so sorry to hear about your experience. It’s incredibly disappointing to hear that all three XXL shirts shrank significantly after washing and that the fabric didn’t meet your expectations. That’s certainly not the quality or experience we aim to provide.

To help us investigate this issue thoroughly, please share your order number with us or email to support@theretrotee.com so we can check it further. We’d like to look into what happened and understand how we can make this right.

We truly appreciate your honesty, and we’re here to listen.

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

30 abr 2026

Dear Customer,

Thank you so much for your feedback—we're thrilled you love the design! 💖
We truly appreciate you sharing your thoughts about the print method. We understand your preference for screen printing over transfers, and we’ll absolutely pass this valuable insight along to our production team as we continually work to improve both quality and customer satisfaction. Please kindly offer us your order information here or email to support@theretrotee.com so we can check it further.

Thanks again for supporting us and for taking the time to let us know how we can do better! 🙌✨

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

30 abr 2026

Dear Customer,

Thank you so much for your feedback—we're so glad you liked your T-shirt! 😊

We really appreciate you mentioning the fit; it’s super helpful to know that while the sizing worked well overall, you would’ve preferred it to be a bit longer. We’ll definitely share this with our design team as we’re always looking to improve.

Thanks again for your support—and for taking the time to let us know your thoughts! 🙌👕

Best regards,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

30 abr 2026

Dear Customer,

Thank you so much for your lovely review! 💕

We're absolutely delighted to hear that your order brought back some nostalgic feelings—and arrived right on time and at the correct address, too!

It means a lot that you’d recommend us, especially as a first-time customer. We truly appreciate your trust and support, and we’d be honored to welcome you back again soon!

Warm wishes,
Theretrotee Customer Service Team

Respuesta de The Retro Tee

26 abr 2026

Dear Customer,

We are so sorry for your disappointing purchase experience 😞. We sincerely apologize for the poor printing and overall low quality of your items 🧵. Please contact support@theretrotee.com with your order number 📩, and our team will address your concerns properly 🤍.

Best regards,
Theretrotee Customer Service Team