The Return Company Opiniones 

71
TrustScore: 3.5 sobre 5

3,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The product is of very low quality. No directions for how to operate the product. No given contact no, email Not even a slight product's name ascribed outside the package and inside. I wouldn't recomm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sorry to see everyone's bad experiences - mine was very positive! Delivery was scheduled via text and when I needed an alternate date, they were very accommodating! Delivery guys showed up at 7:30am s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time buying experience with The Return Company. After reading many good and bad reviews, I decided it to give it a try. And I am so glad I did! I purchased a dining table and chairs deigned by R... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's miss... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city. By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet. Find a new favorite piece or refresh your entire home with a makeover!


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

71 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,4

Todas las opiniones

(71)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Big help with all the details- EXCELLENT!

They were super helpful with the planning and executing of my pick up- I was driving 5 hours one way to get a table and they made it easy and less stressful for me in communicating with the warehouse, providing me with extra ways to reach a human if needed for the day of my travel incase I ran into trouble.

30 de octubre de 2023
Valorada con 5 estrellas sobre 5

Excellent

I was pleasantly surprised with the condition of the sofa, description said New-open box but when you get 80% off, I expected some minor scratches, much to my surprise both the item and delivery was excellent.

27 de octubre de 2023
Valorada con 5 estrellas sobre 5

Great experience

Great experience! Customer service is very quick to reply with answers and shipping was within the time frame stated! The products are definitely original and I also received it in good condition with its original packaging as stated! Definitely would recommend shopping here to anyone!

26 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Great experience

My experience was great! They had the chairs I wanted at half the price and they were able deliver them out of street. The items were packed well and in the original boxes. I love them!

27 de septiembre de 2023
Valorada con 5 estrellas sobre 5

The Return Company is the best!

I normally don't write reviews, but I had the best experience with The Return Company! I was eyeing a bed at Rove Concepts for quite some time, but it was very expensive. When I saw the open box price at TRC, it seemed too good to be true, but I went for it and am thrilled! I spent $75 to pick it up at a storage unit and it was so easy and the people who helped us couldn't have been nicer. The bed was wrapped up in 3 boxes and in perfect condition, it was as if it was never even opened to begin with. It was super easy to put together and it is a very high end bed. My husband and I are super happy customers!!!

30 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great couch and customer experience

Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's mission and will buy from them again.

11 de agosto de 2023
Logotipo de The Return Company

Respuesta de The Return Company

We are so glad it all work out fine and thank you for the review, enjoy!

Valorada con 1 estrellas sobre 5

Not reputable, buyer beware

We tried to use The Return Company twice, and twice they failed to deliver our items. We wanted to give them a second chance after the first mishap because they claimed the first item was missing due to "inventory issues", so we tried to buy a rug. Just like the first time, on the day of the delivery, they decide to notify us that the item was never available in the first place. One suggestion I would make is that if the item was missing inventory, that they should notify the customer ASAP, not until the order is processed and the customer is expecting the item. Very disappointing, can't say I recommend at all.

19 de agosto de 2023
Opinión espontánea
Logotipo de The Return Company

Respuesta de The Return Company

Hi William, we are very sorry your experience was not the best. We deal with Returned items, that's the business model, we do not carry inventory like regular retailers, and when something happens to an specific item at the warehouse were we collect them we have no choice but to cancel those orders, this information is not always available immediately but everything gets refunded accordingly if the sale already happen.

Valorada con 1 estrellas sobre 5

Buyer Beware

The moving company delivered the wrong chair during a scheduled delivery where I had to take time off from work to receive. They only text no phone calls.
Would never use them again!

29 de julio de 2023
Logotipo de The Return Company

Respuesta de The Return Company

We are sorry the team delivered the wrong chair the 1st time, but also on the same day they swapped them and even agreed to deliver to a different location.

Valorada con 5 estrellas sobre 5

Totally worth it! Smooth experience

It felt like I was taking a risk ordering with this company since it seemed too good to be true, but I couldn’t be more pleased with the outcome. I love my new stools. I got such a great deal on them, and they came out of the box in “like new” condition. I had been waiting for this upholstery/stain combo to come back in stock for months on the original website and had just about given up on these stools, so when I found 3 of them, local to me, for a third of the price, I knew I had to take the chance, and I’m so glad I did. Delivery went smoothly and there was good communication! One of the stools had a little scratch and maybe that’s why it was originally returned, but I was able to fill it in with a furniture marker/wax crayon and you can’t even tell. All of the stools wobbled, but after putting felt feet on them and doing the loosen/tighten adjustment, they’re solid. I was more than happy to put in an hour of work to make these chairs perfect.

11 de julio de 2023
Logotipo de The Return Company

Respuesta de The Return Company

We are very glad and hope you enjoyed your items!

Valorada con 5 estrellas sobre 5

GOOGLE PHONE

Hi, I’m trying to get in contact and no one is answering your google line.
Is there any way I can pick up your item instead?? I’ve been looking to purchase something for weeks now. Thank you!!!

19 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Legit

The process of ordering, checking in at arrival and picking up the merchandise couldn't be more simple. Highly recommend purchasing products from here. The protective covering over the furniture was way more than I was expecting. Will purchase from here in the future.

9 de julio de 2023
Logotipo de The Return Company

Respuesta de The Return Company

Thank you very much!

Valorada con 5 estrellas sobre 5

Got a great sectional at a great price…

Got a great sectional at a great price ! It came in like new condition as described , communication from their third party warehouse is slow but did finally work out.

11 de julio de 2023
Logotipo de The Return Company

Respuesta de The Return Company

We're so glad you had a good experience! and got a great item!

Valorada con 5 estrellas sobre 5

I'm extremely happy with my purchase

I'm extremely happy with my purchase. The items were delivered within the promised time, and the condition was impeccable. The discounts I received were really unbeatable. I would definitely buy again from them.

7 de julio de 2023
Opinión espontánea
Logotipo de The Return Company

Respuesta de The Return Company

Thank you very much, we appreciate your review!

Valorada con 5 estrellas sobre 5

Item was as described

Item was as described, delivery came less than 10days after placing order, delivery guys were super helpful only downside would be for them to have an actual phone number where you can talk to a person.

30 de junio de 2023
Logotipo de The Return Company

Respuesta de The Return Company

Glad you're happy with your purchase! We understand that sometimes clients want to call, sorry about that but for safety, quality and security, we only keep communication via chat and email.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más