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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

These cowboys stole £500 of my money. After paying a deposit for a new kitchen and getting fobbed off repeatedly, I asked for my money back. All I got was verbal abuse and threats. They even got o... Ver más

Valorada con 5 estrellas sobre 5

Just had further work done by Thermal, this time it was my drive and patio. They have done another brilliant job. Reasonably priced for the workmanship and after sale upkeep with the waterproofing and... Ver más

Valorada con 5 estrellas sobre 5

Last month we went with THI to have a canopy over our front door replaced and a new roof installed on our decade old conservatory. I'm happy to say all the work was of a very high standard and the wo... Ver más

Valorada con 5 estrellas sobre 5

We recently had block paving done by this company and I honestly couldn’t be happier with the result. I did have a few reservations at first after reading some of the negative reviews, but I’m so g... Ver más

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3,6

Medio

TrustScore: 3.5 sobre 5

37 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

These cowboys stole £500 of my money

These cowboys stole £500 of my money. After paying a deposit for a new kitchen and getting fobbed off repeatedly, I asked for my money back.
All I got was verbal abuse and threats. They even got one of their employees to pretend he was a top lawyer representing them!
Do not touch this company with a bargepole!
I can't believe trading standards haven't shut them down.

17 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cold calling and rude.

Just received a cold call about my drive (I don’t have one) and then when I said I didn’t want a quote for anything they just hung up on me. So. Seems like a great company.

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently had block paving done by…

We recently had block paving done by this company and I honestly couldn’t be happier with the result. I did have a few reservations at first after reading some of the negative reviews, but I’m so glad we went with THI.
All the staff were brilliant - Julie (I think that was her name on reception), Launce, Dave, Lee, Ged, Mikey, Chris, Darren and Joey. They were all top lads and did a fantastic job. There were a couple of minor issues along the way, but these were sorted quickly and professionally. Lee and Dave kept me updated with regular calls and even checked in just to make sure everything was going smoothly and that I was happy.
Once the work was completed, I also received a call from Lilly as part of their aftercare service, which was a really nice touch. She checked that we were happy with everything and explained what happens next in terms of sealing and ongoing care.
Overall, I’d highly recommend THI. Great communication, great workmanship, and a really professional team.

17 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

STAY AWAY

This company took my £2K deposit then didn't do anything. I had to take them to court before I got my money back.
STAY AWAY YOU HAVE BEEN WARNED.

19 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous front driveway now

My large front drive was a nightmare! I booked in with Thermal and had the whole lot block paved. The lads were phenomenal. They worked really hard and any issue I had they either talked me through the process of why things were done a certain way or altered their work at my request (eg. Neighbours boundary line not quite at the right angle... brickes taken up, trimmed and relayed). No issue was too much. I can not praise and thank them enough! Would highly recommend and will use again if I need anymore work doing. Thanks to the team in office also, taking my calls and putting me at ease

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

From design to installation

From design to installation, Thermal Home Improvements delivered a fantastic kitchen makeover. The installers were careful and respectful of our home. We love the final result!

4 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gerard and the lads did an amazing job…

Gerard and the lads did an amazing job installing our Indian stone patio area. Their attention to detail and craftsmanship really stood out. The whole process was smooth and the finished look exceeded our expectations. Highly recommend their skills!

30 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Quick to take your cash, then radio silence. Imposition get the Sale Person back out - this company needs to be made accountable- Do NOT Use

Trading Standards are now aware of THI.

They need more people to contact them with regards to -

Their shoddy, incomplete, poor workmanship botch jobs
Extortionate Prices, charge high for the lowest
quality and cheapest option for the customer
Quick to sell, quick to take your money BUT you will NEVER get what you pay for!!!!!!

I would like all customers who have had negative experiences with the company for us all to come together to make our issues be heard

16 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thermal Home Improvements - best company I have dealt with in a long time.

Just had further work done by Thermal, this time it was my drive and patio. They have done another brilliant job. Reasonably priced for the workmanship and after sale upkeep with the waterproofing and warranty offered as part of the package. I have also had a service completed on my current front door and window. They can cover all aspects of home improvements, I would highly recommend them and more than happy to show off their workmanship if anybody requires it.

30 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cow boy firm

Cow boy firm couldn't build a sandcastle.
I didn't get what paid for a raj green drive but got a grey drive.
Took 12 months to finish my drive unsatisfactory.
Had to call them at every step. Workers would dissappear or not turn up.
Biggest liars on the planet telling me color would change. Still waiting.
Don't go anywhere near with Thermal Home Improvements.

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Why I think this is a good company to deal with

SO i have utilised this company for many years. They have replaced my windows twice. Replaced my porch and remodelled the main bathroom. Currently have the upstairs toilet done and a gate built.

They are my go to company. Not the cheapest but the most reliable. The guys doing the work turn up when they say they will turn up normally about (8.30) and do a solid day being neat and tidy when they leave.

Dealt with Lee a number of times now. He is a businessman and a sales man but under all that I do believe he wants a win win situation

Being a customer of theirs for many years I have found the reliable, even when having to fix problems some time after the work was done, and it does happen.

So yes 10 out of 10

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Just had these guys to supply and fit new front door and they have done a great job. I would highly recommend them . They turned up on time and worked all day without a break. I have already recommended them to my daughter and she will be in touch soon, and to a couple of neighbours who have asked for details. Nothing negative at all to say about these great guys. Thank you guys

11 de julio de 2025
Opinión espontánea

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