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Appalling service.. avoid like the plague!
Order this item, it did not arrive on time, the delivery did not take place at my house when the item was found it was socking wet and the vendor agreed to send a return lable, they did not follow through... it is what we would call a mickey mouse outfit... do not order from them
The shelf arrived quickly and was well-packaged, so I had high hopes. Unfortunately, the product looked very different from the photos online—so much so that the owner himself described the difference as “baffling.” It was almost comical.
Despite that admission, when I tried to resolve the issue, I was met with rigid policies, a restocking fee, and no real effort to help or suggest alternatives. The only option offered was for me to pay return postage and accept a partial refund. So I'd still pay half what I paid but have no product...hmm. I considered raising it with Trading Standards—and still might—but honestly, for a small order, it feels like they’re counting on customers not bothering.
It’s clear many people have had good experiences, but if something goes wrong, the tone shifts. Responses become defensive, lengthy, and dismissive, with little accountability or flexibility.
Sadly, I won’t be returning to or recommending The Scaff Shop. A more helpful and customer-focused approach would have made all the difference.
The Scaff Shop was fantastic in helping design and supply the rails for our walk-in wardrobe, and the final result looks amazing! They ensured all measurements were spot on before providing a very reasonable price for all the materials needed to complete the work.
The team was friendly, professional, and incredibly helpful from start to finish—making the whole process seamless. The wardrobe rails are now installed, and we couldn’t be happier with how they look.
Highly recommend The Staff Shop and will definitely be using them again for future projects! Thanks again for all your help!
We were bracing a patio umbrella and we got a Scaff pole and some clamps. I had ordered the wrong diameter of pole but the staff noticed and checked in with me. Great service.
lovely quality. got two 250cm shelves for my kitchen, beautiful wood and they cut them to your specific size.
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