This was my first time on the app. I got a little confused and was feeling frustrated. William responded very quickly and help me understand the situation. Definitely not something I’ve experienced wi... Ver más
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Consulta las opiniones de los clientes
I'm very impressed with the quick response to my concern. in addition to providing information that I did not know. Great support group.
La empresa ha respondido
I would go lower, but I am trying to be fair… In a big city of Toronto… There’s like three people in my area… Also super concerned about how hard it is to reach customer service And how diffic... Ver más
La empresa ha respondido
Prompt response and immediate resolution to my questions. This is so rare with other companies that half the time you can't even reach. Thank you.! I hope I have as much success with a match, :-)
La empresa ha respondido
Información sobre la empresa
Acerca de Sequel
Escrito por la empresa
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Información de contacto
Every story deserves a Sequel
This was my first time on the app
This was my first time on the app. I got a little confused and was feeling frustrated. William responded very quickly and help me understand the situation. Definitely not something I’ve experienced with other dating apps. Kudos to sequel.
19 de abril de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I’m very disappointed in this website…
I’m very disappointed in this website primarily personal choice and the lack of available people apparently in my area, I have tried to cancel the subscription and the system doesn’t recognize my login email or my password so I have no way to continue the cancel, any help would be appreciated
17 de abril de 2026
Opinión espontánea
Respuesta de Sequel
Dear Jeffrey!
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble accessing your account, especially when trying to cancel a subscription.
If the system isn’t recognizing your login details, it may be due to a different email being used during registration or a minor error in the credentials. We recommend using the “Forgot Password” option and trying any alternative email addresses you may have.
You can also reach out to our support team support@thesequelapp.com with any details you have, and we will help locate your account and assist with the cancellation as quickly as possible.
I'm very impressed with the quick…
I'm very impressed with the quick response to my concern. in addition to providing information that I did not know. Great support group.
17 de abril de 2026
Respuesta de Sequel
Dear Vivian!
We're happy to hear that our support group quickly addressed your concern and provided helpful information. We appreciate your positive feedback and are grateful for your time.
Alex was quick to reply
Alex was quick to reply, very professional and a pleasure to deal with
17 de abril de 2026
Respuesta de Sequel
Dear Customer,
We're happy to hear that you had a positive experience. It's great to know our service met your expectations. Thank you for your feedback.
I am very pleased with my experience…
I am very pleased with my experience today. The person was very helpful. Thank you again
16 de abril de 2026
Opinión espontánea
Respuesta de Sequel
Dear Trevelyn,
We are happy to hear that you had a positive experience and that our team member was helpful. Thank you for sharing your valuable feedback with us!
My inquiry was answered within an hour
My inquiry was answered within an hour! NICE. I was impressed.
15 de abril de 2026
Respuesta de Sequel
Dear Jay,
We're happy to hear that your inquiry was answered quickly! We appreciate you taking the time to leave us this positive feedback.
Finally a customer service…
Finally a customer service representative took care of my concerns
Thank you
15 de abril de 2026
Respuesta de Sequel
Dear Cheryl,
Thank you for your feedback! It means a lot to us.
We're happy to hear that our customer service representative took care of your concerns properly. In case of any questions, do not hesitate to contact us!
I was able to get someone on the phone…
I was able to get someone on the phone to help with the problem at hand.........that's a big plus!!
15 de abril de 2026
Respuesta de Sequel
Dear Customer,
We're happy to hear that our team was able to resolve your issue. We appreciate you taking the time to share your positive experience with us!
Cooperative team and all tried to…
Cooperative team and all tried to resolve my issue which was caused by my Facebook feed suggesting a local dating site was so when in fact turned out to be mostly American and not local to Queensland Australia.
14 de abril de 2026
Respuesta de Sequel
Dear Michael,
We appreciate your feedback and are glad our team worked together to address the issue you experienced with the suggested dating site. We value your input!
Greasy
I would go lower, but I am trying to be fair… In a big city of Toronto… There’s like three people in my area…
Also super concerned about how hard it is to reach customer service
And how difficult it is to cancel membership… Always find it super great greasy with the automatic renewal every month… When they hide the cancellation and make it super difficult to find.
13 de abril de 2026
Opinión espontánea
Respuesta de Sequel
Dear Jim!
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating.
Profile availability can vary depending on search settings, preferences, and activity in a specific area, which may sometimes result in a limited number of visible matches.
We also want to clarify that subscription details, including renewal terms, are presented at the time of purchase, and membership management, including cancellation, can be completed directly through account settings or with the help of our Support Team. Our goal is not to make this process difficult, and we appreciate you pointing out how it felt from your perspective.
If you experienced any difficulty reaching support or cancelling your membership, we would be glad to review this and assist you directly. Please feel free to contact us!
Thank you again for your feedback - it helps us continue improving the experience for our members.
Prompt and professional
11 de abril de 2026
Respuesta de Sequel
Dear Customer,
We are happy to hear that you were satisfied with your experience using our services. Thank you for your kind words!
Visited the site and signed up but then decided it wasn’t for me …
Visited the site and signed up but then after looking around I found that I did not really like it, the layout, the guys, etc. so I chatted with CS and explained and they gave me a full refund. Was very happy with CS.
12 de abril de 2026
Opinión espontánea
Respuesta de Sequel
Dear Mac!
We appreciate you taking the time to share your experience. We're happy to hear that our customer service team was able to assist you with a refund. We value your feedback!
courteous, clear, helpful, precise…
Very courteous educational and precise clear instructions to answer my confusion.
9 de abril de 2026
Respuesta de Sequel
Dear Patricia!
We appreciate you taking the time to share your feedback. We are happy to hear that our instructions were helpful and clear in resolving your confusion.
Fixed my problem quickly and easily.
Fixed my problem quickly and easily.
6 de abril de 2026
Opinión espontánea
Respuesta de Sequel
Dear Keith,
We're happy to hear that we resolved your issue without any difficulty. Thank you for your positive feedback. We really appreciate it!
Respuesta de Sequel
Dear Keith,
We're happy to hear that you were satisfied with our services. We really appreciate your positive feedback!
Team was helpful
Team was helpful, but the premium plan I signed up for indicated unlimited chats but didn’t clarify I needed a mutual match first. That should be explained to potential customers first. Misleading
6 de abril de 2026
Respuesta de Sequel
Dear Customer!
We appreciate your feedback and are glad the team was helpful. We're sorry the unlimited chat feature wasn't clear. We will review how this is explained to avoid confusion for potential customers in the future.
Great customer service and very helpful…
Great customer service and very helpful to solve the issue.
5 de abril de 2026
Respuesta de Sequel
Dear Chan,
We are happy to hear that our customer service was helpful in resolving your issue. Thank you for your positive feedback and time.
The Support was immediate and very…
The Support was immediate and very helpful, even on Easter Sunday. Reach out if you have any issues or questions!
5 de abril de 2026
Respuesta de Sequel
Dear Customer!
We're happy to hear that our support was helpful and immediate, even on Easter Sunday. We appreciate you recommending that others reach out with questions!
waste of time.
I am in Australia. I found the site was a little difficult to negotiate. On first signing up, there were a few profiles near me, but on further investigation, all these profiles disappeared, and I was constantly getting "No results found." I changed my location, (with difficulty) to two major cities, and still got "No results found". I contacted their help line, and after explaining the situation, was offered a 50% refund, which I was reasonably happy to accept. I note there are many profiles in the US, but apparently, none in Australia.
I have since found several profiles in Melbourne and Sydney, but now I must buy “credits” to contact them. Even though my account says “unlimited chatting.”
3 de abril de 2026
Opinión espontánea
Respuesta de Sequel
Dear Brian,
Thank you for taking the time to share your experience.
We’re sorry to hear that you encountered difficulties while using the platform. Search results can vary depending on several factors, including profile settings, selected filters, and location preferences. Adjusting these parameters may sometimes temporarily affect the number of profiles displayed in search results.
Regarding communication features, different account types may include different messaging options. Some interactions on the platform may require credits depending on the specific feature being used, while other communication tools may be included within certain subscription plans. If there is any confusion regarding the features available on your account, our Support Team would be happy to review this with you and provide clarification.
We’re glad to hear that our Support Team was able to assist you and reach a partial refund resolution, and we appreciate your understanding.
If you would like us to take another look at your account or help clarify how the messaging features work, please feel free to contact us.
Respuesta de Sequel
Dear Customer!
We're glad to hear you're enjoying your time on our site.
If you have any questions, you can reach us at any time. We'll be happy to help you.
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