Ordered Falmouth lights in May this year and after two months 5 bulbs stopped working. I contacted Solar Centre to advise and found Nicole and Ella to be most helpful. Replacements bulbs sent out th... Ver más
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Consulta las opiniones de los clientes
I bought 6 solar spot lights last Aug but didn't get around to installing them. Setting them up this Summer and they didn't work. I contacted customer service and wow so amazing, provided my O/N expla... Ver más
We ordered some beautiful lights, one of which appeared to be faulty. We contacted The Solar Centre and received a comprehensive but simple guide to troubleshoot the problem, and ta-da we had light!... Ver más
Bought some solar lights… well it is a solar online retailer!! I’ve bought loads, as they are good quality and great prices. One didn’t work! Quick email, fast response and quickly dispatched a... Ver más
Información sobre la empresa
Información de contacto
44-46 Coldharbour Lane, Al5 4UN, Harpenden, Reino Unido
- 01727 743200
- info@thesolarcentre.co.uk
- thesolarcentre.co.uk
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Excellent Customer Service
Top marks to Ella and Nicole in Customer services who were hugely helpful in a query I had about repairing a Lumify 300 light set. Problem now solved - many thanks to both
I brought 10 Solar fence lights
I brought 10 Solar fence lights, 1 was faulty, had no problem getting an exchange. Nicole made things so easy. Thank you.
Good service and great value
I've used the SolarCentre a few times now and the service has been excellent and good value. Even when I had an item delivered that was damaged, I sent a photo of the issue and they sent a replacement within a couple of days. Great, thankyou.
Thank you so much for all your help…
Thank you so much for all your help with one damaged light. Ella was great at communicating with me to get the damaged light replaced.
The other 5 lights are working perfectly and look amazing in my garden.
Excellent service from Ella,
Excellent service from Ella,
She dealt with my return promptly and a new one arrived within two days.
I would definitely recommend The Solar company.
Thanks Ella
Penny Bowkett
Great customer service
Great service from Nicole sorting out a problem with a post Peake light. Replcament sent.
I bought 4 sets of Lavenham Solar…
I bought 4 sets of Lavenham Solar lights. They were delivered very quickly and look fabulous on my wall. Love the fact that you can take the main part of the lamp off and store it safely over winter. 7 of the eight worked perfectly but there was a problem with one. An email was sent and the speed with which the issue was resolved was great thanks to Nicole who did a great job. Very satisfied and would definitely recommend using this family run business. Thank you so much!
I had a slight issue with recently…
I had a slight issue with recently purchased solar spotlights when an integral part broke but I found the Solar Company so helpful. They replaced the part free of charge. I would like to thank Nicole in particular who sorted this out for me. I have purchased many items from this Company, all good quality and will continue to buy from them. They obviously attach great importance to customer care and they are a pleasure to deal with.
Solar lights
I would have gave more than five stars if I could. I have been dealing with this company for many years there solar lights are amazing quality. Like any company you sometimes have little faults happening in anything you buy. This company regarding any faults are sure to there word they deal with it quickly and hassle free. Nicole was dealing with a problem I had she dealt with it quickly and efficiently. Give this company a try you won’t be disappointed I just wished more company’s where like them.
Very quick response from Ella
Very quick response from Ella, who sorted out my issue quickly.
Juno & Grantham XL Lights
Recently purchased a set of Juno micro lights and a Grantham XL up and down light. Both are excellent and happy with them.
Had a small problem with one of the batteries (not charging), but after a quick chat with Ella in customer services it was resolved. Thanks Ella.
I've had a few products from here and can thoroughly recommend them.
Great products and service
Great products and service. Had a faulty product that was replaced as soon as I got in touch. Wouldn’t hesitate to recommend them.
Delivery was very prompt and efficient…
Delivery was very prompt and efficient . The solar light that I ordered included a USB cable, however this was not in the box. Also -minor point the Anthracite lamp info showed black fixings but included were chrome fixings.
I emailed customer services and Nicole promptly responded to apologise and resend the missing items.
Great Customer Service
I cant recommend the products and after sales service from this company highly enough. My husband spoke to Nicole in customer services this morning, after a visiting fox decided that the solar mushroom lights we'd bought, might be real food and promptly chewed up three of the mushroom tops! A quick live chat with Nicole so see if they sold spare parts separately, and problem solved, not only are we getting replacement caps but they are also free of charge! That's great customer service.
Great service, superb product
Purchased 5 lights in total over the last 6 months, the Grantham, and they look great! There was a slight issue with a new revision of the lights against the older ones we had, for the better, and Ella was a great help, all was resolved in the end. Great service
We had 2 faulty solar lights
We had 2 faulty solar lights; Ella quickly processed replacements for us.
I have bought many of the Truro lights…
I have bought many of the Truro lights from Solar Centre,definitely recommend them, they're a lovely light. Spoke to Ella at customer services today and she resolved my problem immediately. Great company to deal with!
A fabulous first prompt delivery from…
A fabulous first prompt delivery from Solar Centre to find two of the lights unable to absorb any sunshine / light.
Emailed the support to explain and have had first class service from ELLA, who has kindly sorted all this out and now have a new order on the way to me. Couldn’t have wished or asked for better support and service , thanks again Ella ☺️
We purchased two sets of solar strip…
We purchased two sets of solar strip lights for our garden. They were really bright at night and lasted all night long. On one set, only half the LED's illuminated and we thought perhaps we had damaged them. Asking the company if we could purchase just the strip, I was using their excellent chat and was surprised to speak to a real person (not a bot)
Ella was very professional and helped me explain the problem. I sent her a photo, and Ella said that the kit was under warranty and a new set is on its way to me now.
Excellent service, one very happy customer.
Thank you, Ella
Veronica Smith
Nicole gave fantastic customer service
Nicole gave fantastic customer service, nothing was too much trouble, I would recommend this company, once Nicole had sorted my issue my lights look fab!!!!!
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