The Sole Supplier Opiniones 

419
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Ver más

Valorada con 5 estrellas sobre 5

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Ver más

Valorada con 5 estrellas sobre 5

My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Ver más

Información sobre la empresa

  1. Eventos y entretenimiento

Escrito por la empresa

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,1

Todas las opiniones

(419)

33 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I was a bit sceptical on ordering as…

I was a bit sceptical on ordering as the uggs were not in stock in my size anywhere but they are authentic and I love them, thank you :)

21 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Katie, thank you so much for your kind review. We're so glad that you love your new UGGs, great choice!

Valorada con 1 estrellas sobre 5

Thieves

This company sells you damaged goods and then doesn’t offer refunds. 0 stars

20 de febrero de 2024
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Respuesta de The Sole Supplier

Hi DH - Thank you for your review. We're sorry that The Sole Supplier did not meet your expectations on this occasion. Unfortunately, the photos taken during our verification process did not contain a black pen mark on the shoe as reported by yourself and therefore our investigation was concluded that the goods were not dispatched from our side as damaged.

Valorada con 5 estrellas sobre 5

Quick & Easy

Had the exact shoe I wanted in my size, at the perfect price.
Easy checkout and received my shoes within 3 days of purchase, will definitely use again!

16 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Aidan - Thank you so much for your kind review, we're so glad you had a smooth purchase and hope you love your new shoes!

Valorada con 5 estrellas sobre 5

At first I was sceptical

At first I was sceptical. The Handball spezial trainers were £35 more than list price (+ delivery and fee) and I was worried it was a scam. However the price must have reflected demand as they we unavailable EVERYWHERE. I was well informed and the trainers arrived on the date promised, new with tags. Can be trusted - if you’re willing to pay any uplift.

12 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Tracy, thank you so much for your kind review. You're correct, the prices are set by individual sellers and therefore the price does indeed reflect demand! We're so pleased that you love your new trainers, what a great choice!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, with updates and tracking info. I was dubious to use for the first time, but they were really good. They arrived when they said and in perfect condition. I would def use them again. I ordered a pair of adidas spezials for my daughter, as couldn’t get them from any store. She is well happy with them.

2 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi J, thank you so much for your kind review. We are so glad your daughter loves the trainers and hope to see you again soon!

Valorada con 5 estrellas sobre 5

Ordered my shoes on Monday and they…

Ordered my shoes on Monday and they arrived on Wednesday. Great service.

7 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Pauline - Thank you so much for your kind review, we are really glad to hear that the trainers arrived super quickly!

Valorada con 5 estrellas sobre 5

Great service my package came on time…

Great service my package came on time and was updated along the way.

6 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Paul, Thank you so much for your kind review, we are really glad to hear that the trainers arrived on time.

Valorada con 5 estrellas sobre 5

Fantastic service and made my partner…

Fantastic service and made my partner so happy as located the ugg trainers I could not give as a Christmas present Efficient, professional and value for quality goods. Great service 👏

5 de febrero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Nicola, Thank you so much for your kind review, we are really glad to hear that the shoes made a great belated Christmas present!

Valorada con 5 estrellas sobre 5

I was sceptical at first as I’ve never…

I was sceptical at first as I’ve never brought from Sole Trader but I was absolutely thrilled when I found that they had located the trainers I’ve been searching for for ages. Really chuffed

18 de enero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Linda! Thank you so much for your kind review, we're really glad that you managed to find the trainers that you've been looking for on The Sole Supplier.

Valorada con 5 estrellas sobre 5

Been watching for the shoes for long…

Been watching for the shoes for long time price was quite high but I’m happy to find my size

12 de enero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Maya, thank you so much for your kind review. Our prices are set by the sellers on our marketplace and so might differ slightly from the retail price. We're so glad you were happy to find your size and hope you love your new shoes!

Valorada con 5 estrellas sobre 5

Great fast service on Ugg Tasman that I…

Great fast service on Ugg Tasman that I couldn’t find anywhere else for a reasonable price Daughter over the moon 👍 thank you

10 de enero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Yvonne - Thank you so much for your kind review, we're so glad your daughter is happy with her new shoes! Great choice.

Valorada con 5 estrellas sobre 5

Emily Atkins and Caitlin Burton

Emily Atkins and Caitlin Burton were fantastic in helping me with a refund and exchange, unfortunately the trainers I ordered were too small so they kindly helped fix the problem for me to order the next size up after the seller couldn’t help out. So thanks Sole Supplier for stepping in !

Big shout out to Emily and Caitlin!!

10 de enero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Zach, thank you so much for your kind words about Emily & Caitlin, we'll be sure to pass those on. We're so glad they managed to fix it for you and you ended up with the correct size in the end!

Valorada con 5 estrellas sobre 5

Emily Atkins advisor was brilliant

Emily Atkins advisor was brilliant . So helpful and informing me where my parcel was all the way. Excellent customer service !

8 de enero de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Susan. Thank you so much for your kind review and apologies for the delays you experienced. We're so glad to hear that this was resolved by Emily.

Valorada con 5 estrellas sobre 5

Fantastic Customer Service…

Wow the customer service I received from Emily has been fantastic, she went above and beyond. I didn't receive my first order but Emily sorted everything out on Saturday evening and I'm pleased to say my order arrived today.
I did also contact the company a few weeks ago for assurance and Caitlin was brilliant as well. I will definitely use this company again. Keep up the excellent customer service.

19 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic aftersales

I was worried when I first found the site as they seemed to be able to get the UGGs that every other supplier seemed to be out of, I ordered and the parcel arrived within 2 days, there was a slight mixup however Emily answered within minutes and rectified the item within 24hrs, 10/10 to this company and Emily the level of after care was astounding, thankyou again for providing a fantastic service.

15 de diciembre de 2023
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Andrew. Thank you so much for your kind review and we are so sorry again for the mix up. We're glad everything was resolved in the end and we hope you have a wonderful Christmas and New Year!

Valorada con 5 estrellas sobre 5

Amazing Customer Service

As a seller, I had an issue with an order pay-out. I sent out an email and got a reply back from Emily within an hour. She quickly identified the issue and clearly explained what I needed to provide in order to retain my seller verification. She maintained frequent communications with me even till past the end of the working day. Emily went above and beyond to help me solve this issue! By 9pm that same day the money was in my account! Truly exceptional customer service. Highly recommend!

14 de diciembre de 2023
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Mason. Thank you so much for your kind review and we are so sorry again for the small hiccup with payout. We're glad everything was resolved on the same day and we hope you have a wonderful Christmas and New Year!

Valorada con 5 estrellas sobre 5

Use them - They saved my Xmas!

I couldn't find the Ultra Mini Uggs anywhere. I came across Sole Supplier, and, bang, they had them. Their resellers add a small premium, but I felt £30 more for a product sold out everywhere was worth it.

Sole Supplier's customer service was also impressive. There was an issue with my delivery address, and they dealt with it within 24 hours, ensuring my item was delivered before Xmas rush! Thank you!

One thing to remember. Sole Supplier marketplace is for resellers. This is not going to be as perfect as shopping from the brand directly, but man, what a gem of a service they are delivering here.

I will be back.

Special thanks to Emily who supported me with my issue.

11 de diciembre de 2023
Opinión espontánea
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Respuesta de The Sole Supplier

Hi John, thank you so much for your kind review and words about The Sole Supplier, it really means alot! We're so glad that we could help with your UGG purchase and we hope you have a wonderful Christmas!

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