The Sole Supplier Opiniones 

419
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Ver más

Valorada con 5 estrellas sobre 5

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Ver más

Valorada con 5 estrellas sobre 5

My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Ver más

Información sobre la empresa

  1. Eventos y entretenimiento

Escrito por la empresa

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,1

Todas las opiniones

(419)

33 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

1st using sole supplier

1st using sole supplier, very easy to order and very quick delivery Will definitely be using again

14 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Steve - Thank you so much for your kind review, we're so glad that your experience went well!

Valorada con 5 estrellas sobre 5

Jordan 4 Wet Cements

Recently purchased some Jordan 4 Wet cements and unfortunately they arrived and were scuffed on the toe box. Emily at sole supplier handled my complaint perfectly. A returns label was sent out and I was asked to let her know when they had been sent out. As soon as I had let Emily know another pair had been sent out prior to them being received by sole supplier. A new pair were received two days later. Spot on customer services.

16 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Tommy - Thank you so much for your kind review, we're so glad that your experience went well and everything was sorted in the end!

Valorada con 5 estrellas sobre 5

Found a pair of uggs that were out of…

Found a pair of uggs that were out of stock everywhere. They arrived quickly and are perfect. 100% genuine. I'm really impressed thank you

6 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Lisa - Thank you so much for your kind review, we're so glad that your experience went well!

Valorada con 5 estrellas sobre 5

I had a delivery problem but it was…

I had a delivery problem but it was handled so well and quickly

12 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Ujebike - Thank you so much for your kind review, we're so glad that your experience went well and everything was sorted in the end!

Valorada con 5 estrellas sobre 5

Emily from the customer care team

Emily from the customer care team that was dealing with ,y complaint was brilliant, she resolved the issue with my order promptly and professionally, she is a credit to your company.

Thanks from Chris

9 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Chris - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out.

Valorada con 5 estrellas sobre 5

I sent my trainers back that I brought…

I sent my trainers back that I brought by post to the wrong company!

I contacted the company and Emily arranged for them to be collected and also provided a label to send back to her.

Great customer service Emily . Thank you.

Kind regards
Lynn Corke

9 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Lynn - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out. Really appreciate it!

Valorada con 5 estrellas sobre 5

The customer service assistant Emily…

The customer service assistant Emily was amazing in helping me with my order ! I really appreciated the help, thanks Emily !

8 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Ashleigh - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out!

Valorada con 5 estrellas sobre 5

Geat service

Geat service! So easy and trainers arrived early!
Definitely will be a return customer

3 de diciembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Rob - Thank you so much for the kind review, we really do appreciate it!

Valorada con 5 estrellas sobre 5

Fantastic!

Fab! Quick delivery 🤩

19 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Darcy, thank you so much for the kind review, we really appreciate it!

Valorada con 5 estrellas sobre 5

First time using sole supplier for a…

First time using sole supplier for a pair of trainers i couldn't get hold of an in my size they came through! Now waiting on a restock on another pair to purchase again

15 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

thank you so much for the kind review, we really appreciate it - We're glad to hear you managed to get hold of the sneakers you wanted!

Valorada con 5 estrellas sobre 5

First time using The Sole Supplier ⭐️

First time using The Sole Supplier and I only have praise for them, will definitely use again.
Very easy to use, good choices available, many payment choices and extremely quick delivery. Well packaged and lovely item, thank you so much!

18 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Derek, thank you so much for your kind review. We're so glad you love your item! Really appreciate the support.

Valorada con 5 estrellas sobre 5

This company is great at everything and…

This company is great at everything and responses are very quick. 5/5 for everything.

17 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Noman, thank you so much for your kind review. We're so glad you love the Marketplace, it means alot to us! Really appreciate the support.

Valorada con 5 estrellas sobre 5

Emily from customer service was…

Emily from customer service was absolutely fantastic, she ensured I received an order in time for a birthday and went out of her way to help. would definitely buy again based on Emily's excellent customer service. Thank you!

13 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Kane, thank you so much for your kind review. We're so glad that Emily was able to help you out. We hope you enjoy the item!

Valorada con 1 estrellas sobre 5

Never again I’m using this side

Never again I’m using this side, my order got lost…. I been in touch with the support who can’t even reply to your emails… we will see if they respond to my refund .
Highly disappointed and highly don’t recommend using this side !!!!!

7 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Szczepan, thank you for your review. We're so sorry that your order was lost in transit. Your order has now been refunded in full and a member of our team will reach out to your shortly to confirm this. We'll escalate this with UPS to ensure this won't happen again.

Valorada con 5 estrellas sobre 5

Best price found loved the lowmels I'm…

Best price found loved the lowmels I'm sIze 3 I went up a size 4 to be safe only little gap plus insoles given so wise move quality A1

12 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Reena - Thank you for your kind review, we're so glad you love your purchase!

Valorada con 5 estrellas sobre 5

Perfect!

First time customer here. I never write reviews but feel compelled to! Was reluctant to purchase the new Wu-Tang Nikes from anywhere other than Nike due to horror stories of damaged packaging, goods, delays with delivery etc. I ordered the trainers for my son Friday and received them today, its only Tuesday! The box is immaculate and there is no reason to believe the dunks are not genuine. I ordered as a Christmas present but seeing as my son is 15 in two days, he can have them for his birthday. My not so little Wu-Tang fan will be over the moon! If for some reason they turn out to be fake, I really don't think he will care. They are stunning and im gutted they are far to big for me to borrow. Thank you Sole Supplier

12 de noviembre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Mum of Two, thank you so much for your kind review - What a great choice! All of our listings go through an in-house legit check system which is extremely fast and very effective. Every sneaker is meticulously checked prior to being listed onsite so buyers know that what they’re getting is 100% authentic. Additionally, all of our sellers are verified by ID and bank verification before they're allowed to sell, so this adds another layer of security.

We're so glad you and your son love the Wu-Tang Dunks, we think they're great!

Valorada con 3 estrellas sobre 5

The 90% of box from shoes was damaged…

The 90% of box from shoes was damaged like somebody jumped on it. It was limited collection shoes, so I wanted to keep the box also, but, unfortunately, I have only shoes without box (1star)

Updated: the team from the store contacted and offered a certain percentage of the return of the goods, glad that there is such staff (3 stars)

29 de octubre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Petr - Thank you for your email. We're so sorry this has happened, we're going to get somebody to reach out to you personally to rectify this for you!

Valorada con 5 estrellas sobre 5

Perfect

Perfect , got the shoes and size I wanted and so fast getting here

29 de octubre de 2024
Opinión espontánea
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Respuesta de The Sole Supplier

Hi Matt - Thank you for your kind review, we're really glad you received your item quickly. Hope to see you again soon!

Valorada con 5 estrellas sobre 5

So happy!

Delighted with my new trainers,fast delivery,and kept well updated from buying to delivery.

12 de octubre de 2024
Opinión espontánea

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