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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The sound cafe are amazing! I needed a replacement AirPod. It’s a perfect product. I was worried it might not pair or it could arrive old. Nothing like that at all. Paired in seconds and it super good... Ver más

Valorada con 5 estrellas sobre 5

I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... Ver más

Valorada con 5 estrellas sobre 5

A fantastic company to buy from. I bought a 2nd hand replacement AirPod - unfortunately it wasn’t compatible with my charging case so I emailed to explain. I received a very friendly reply almost imme... Ver más

Valorada con 4 estrellas sobre 5

Ordering and dispatch was great, Only issue was that the website was down for maintenance for a few weeks so not able to order initially.

Información sobre la empresa

  1. Proveedor de equipos audiovisuales

Escrito por la empresa

The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(86)

52 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

AirPod would not pair and ‘squealed’ in…

AirPod would not pair and ‘squealed’ in ear

8 de abril de 2026
Logotipo de The Sound Cafe

Respuesta de The Sound Cafe

Hi Jonny,

We’re really sorry to hear about this - that’s definitely not the experience we want for our customers.

We haven’t received any prior contact regarding this issue, and as your order is still within both our 30-day return period and 3-month warranty, we’d be more than happy to help resolve this for you.

I’ve also reached out to you directly via email to get this sorted as quickly as possible.

Kind regards,
Freddie
The Sound Cafe

Valorada con 5 estrellas sobre 5

Great service

I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrived quickly and was easy to pair with my existing one. 5*

8 de abril de 2026
Valorada con 5 estrellas sobre 5

Great experience with this website

Great experience with this website, lost one of my AirPods and was quoted £70 for a replacement through Apple, managed to get it for roughly £50 with 24 hour shipping on here. Looks and performs like brand new and really easy to pair, thanks!

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I tend to judge a company by how it…

I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error I e-mailed the team at The Sound Cafe and the matter was resolved immediately. Including a return label for the incorrect items and a first class dispatch of the Gen 4 case I ordered. The customer service and reactions were brilliant and I could not recommend enough.

26 de marzo de 2026
Valorada con 5 estrellas sobre 5

What a great customer service…

What a great customer service experience I had, particularly so when the product I originally received did not quite work. Yet, on contacting sound cafe they responded within a couple of hours where they helped and supported me to get my AirPod working. We Exchanged about three messages, all answered promptly and by the same customer service agent, they sent me a replacement and all worked. It is hard to get excellent when things go wrong. But they were with me helping and supporting until all was right. That is excellence. I would use sound cafe again and recommend them

3 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great company and excellent customer service!

I found this company by chance via Google and what a find it’s been! My son lost one of his earbuds and the whole process of getting a replacement was so easy and quick. I needed to check something with Customer Service and Freddie responded so quickly and in such a professional and friendly manner. I’d wholeheartedly recommend The Sound Cafe.

27 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

I’m so grateful to you for being able to replace my damaged AirPod. At first I couldn’t figure out how to set it up but eventually I managed. Now I have a brand new set thanks to you. Service was great. I recommend highly.

4 de febrero de 2026
Valorada con 1 estrellas sobre 5

Still haven’t recieved my product and…

Still haven’t recieved my product and it was meant to arrive on the 11th….

10 de febrero de 2026
Logotipo de The Sound Cafe

Respuesta de The Sound Cafe

Thank you for bringing this to our attention. We’re sorry your original order didn’t arrive within the expected timeframe. We completely understand how frustrating that must have been.

As soon as we were made aware of the delay, we arranged a replacement straight away, which was delivered the following day. We’re pleased this resolved the issue quickly and that you now have your item.

While delivery delays are thankfully rare, we always act fast to put things right when they do occur. If there’s ever anything further you need, we’re always here to help.

Kind regards,
Freddie
The Sound Cafe

Valorada con 5 estrellas sobre 5

Delighted

Delighted to be able to replace my lost earbud - what a great service! The connection guide is very helpful. I set it up quickly and easily.

31 de enero de 2026

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