We are luthiers and normally get our supplies from a distributor abroad however another Brexit benefit and it has been delayed .. We needed strings fast and received exactly what we needed within 24... Ver más
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Consulta las opiniones de los clientes
I was very disappointed with the customer service of String Zone. I am interested in a high-end carbon fiber violin bow and sent email for enquiry. Unfortunately, no reply so far despite 3 em... Ver más
La empresa ha respondido
I have bought a number of items from String Zone (a viola case, strings, peg paste, etc.) and the customer service is always excellent. They are also very easy to get hold of (by phone and email) in c... Ver más
I'm a professional violinist in the UK and have used String Zone for years. Super reliable, helpful, fast delivery.
Información sobre la empresa
Escrito por la empresa
The UK's leading online violin shop selling string, cases and all accessories for violin, viola and cello. Famed for its high quality service. Free UK Postage!
Información de contacto
5 Commerce Way, BN15 8TA, Lancing, Reino Unido
- 01903 942630
- sales@thestringzone.com
- thestringzone.co.uk
Ha contestado el 100% de las opiniones negativas
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Super reliable, fast delivery
I'm a professional violinist in the UK and have used String Zone for years. Super reliable, helpful, fast delivery.
Disappointed Customer Service
I was very disappointed with the customer service of String Zone. I am interested in a high-end carbon fiber violin bow and sent email for enquiry. Unfortunately, no reply so far despite 3 emails were sent in the past week. How could I place order for a high-end violin bow without any communication with customer services.
Message time line:
1. 24 Feb 2026: 23:00 HK time
2. 25 Feb 2026: 9:30 HK time
3. 26 Feb 2026: 23:21 HK time
You should be able to locate them in your email account. I could send copy of messages to you if needed.
I just send an email for enquiry on 5 March: 9;30 HK time. Hope to receive String Zone soon.

Respuesta de The String Zone
An impressive range of products, knowledgeable staff, and reliable service
As a professional violinist and violin teacher to all ages, I have been regularly using Stringzone’s services for over 20 years.
There is an excellent choice of viol-related equipment, all very competitively priced.
Their staff are all very knowledgeable, and if there is ever a problem, they are eager to help
Excellent service.
I am a regular customer of The String Zone, and they provide an excellent service with a full range of products, all with a good discount.
Always a great product
Always a great product.
Always swiftly processed too. Great strings. I wouldn't use anyone else.
Gigging musician.
As a gigging musician I've used this company many times for fiddle strings.
Their prices are competative and the delivery service is second to none.
I'd highly reccomend The String Zone.
Highly Recommended
I can't praise Max and Emma at The String Zone highly enough. Very quick to respond, process orders and sort delivery in no time.
Very professional and friendly, highly recommended.
As ever
As ever, great service - easy website and ordering, good prices, fast dispatch and delivery. Happy customer and recommended 🙂
Sent exactly what I ordered on time
Sent exactly what I ordered on time. They are just very reliable.
Very reliable service as always
Very reliable service as always. My order arrived promptly and I’m a very satisfied customer.
Brilliant service!
A great range and excellent service.
Sent me tons of spam
Sent me tons of spam even though I didn't sign up. Keep on emailing about 'points' too. You don't have my permission to do this and it's not legal

Respuesta de The String Zone
As usual quick and brilliant service…
As usual quick and brilliant service which we all appreciate
Super fast service and delivery
Super fast service and delivery. Very reliable business to buy from. Highly recommend.
Kun spares delivered just in time for…
Kun spares delivered just in time for my gender music session.
(5 stars for StrZn, 1 star for Voice-typing software)
Superb quality
Superb quality, delivered promptly and efficient service overall.
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