Thewilsonfamilypalmbeach Opiniones 

I ordered what was advertised as an elegant, asymmetrical white maxi dress from The Wilson Family Palm Beach after seeing their Facebook advertisement. Before placing my order, I reviewed their website, which gave me the impression I was purchasing from a Palm Beach, California-based company.

The day after ordering, I received tracking information showing my package was shipping from China, not California. I immediately contacted customer support and requested that my order be canceled because this was not what I believed I had purchased. My request was ignored, and the order was shipped anyway.

When the dress arrived, it looked nothing like the dress advertised. The advertised dress featured an elegant one-shoulder draped design with a wrap-style silhouette. The dress I received was a plain, straight-cut white maxi dress with a completely different design, fit, and appearance.

I immediately contacted customer service, provided comparison photos, and requested a refund. Instead of accepting responsibility for sending an item that was materially different from the one advertised, they insisted that I pay to ship the dress back to China at my own expense.

This is not a case of changing my mind or ordering the wrong size. The item I received was simply not the product that was advertised.

After days of back-and-forth emails with no meaningful resolution, I had no choice but to dispute the charge with my bank.

Based on my experience, I cannot recommend this company. I encourage anyone considering a purchase to carefully research the seller, understand where the items actually ship from, and review independent customer experiences before ordering.

I can't believe I actually had to give them a star. Can we go negative Stars? This whole thing is a giant scam the clothes are absolutely atrocious and now they want to charge me the cost of one of the dresses to ship it back to China when it came from Melrose Park in illinois. Did I mentioned that the clothes are horrific? They don't look anything like the picture they are paper thin you can see your underwear through the fabric. The whole thing is a giant scam do not buy from this company

Just received a dress that I ordered 3 weeks ago. Opened the package which came from China. When I took out the dress it was a cheap gauze piece of shit that I wouldn't wipe my dogs ass with. WARNING : This company is a scam and the pics online of this store and the family that runs it is fake.

The purpose of this review is to alert customers to the “Return” policy

I ordered three dresses which arrived about three weeks later from China. The dresses were made of cheap synthetic fiber which I was allergic to.
When I contacted The Wilson Family I encountered what they consider a “ fair” return policy. “ All returns must be sent back to the warehouse in China …. usually costs between $29-45 USD …or replacements can be sent … with small shipping fee …. or you can keep the items for a 10% refund or 50% credit… returns without prior approval cannot be processed… international returns generally take up to 35 days.. refunds after package received and inspected.”
If the poor quality of the 3 dresses I received each costing $69.99 is an example of most of the items available, I will not be patronizing this business again.