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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased two wallets, only one was delivered and I was so happy with that one! However, they messaged me about the other wallet saying quality wasn’t up to their standards so I waited for months and... Ver más

Valorada con 1 estrellas sobre 5

After more than three months I'm still waiting for my refund. DON'T ORDER THERE! I get no answers from them anymore. It maybe looks nice & fancy, but that's just superficial, behind that you will f... Ver más

Valorada con 4 estrellas sobre 5

I love my new canvas backpack! It looks awesome and just shouts quality and craftsmanship. The buckle snaps like an old mechanical machine and the canvas is tough. If it had a pocket for a water bottl... Ver más

Valorada con 1 estrellas sobre 5

Worst online shopping experience I have ever had. Pack never arrived but the money is gone. The owner sent me the wrong tracking ID and then didn't believe me when I said it doesn't work. It's been... Ver más

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2,0

Malo

TrustScore: 2 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

Todas las opiniones

(104)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Worst online shopping experience I have…

Worst online shopping experience I have ever had. Pack never arrived but the money is gone. The owner sent me the wrong tracking ID and then didn't believe me when I said it doesn't work.
It's been 1,5 months now and no news either from the package or my money.

25 de julio de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

The item l bought was good

The item l bought was good, the shop handler is nice, but l do hope the shop can update their information promptly, such as the goods's stock, the shipment process...etc.

14 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

I really like the product and your shop overall. The shipping time is ok considering that you’re a small team of people.

15 de mayo de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

The quality of the bag I purchased is…

The quality of the bag I purchased is great, I am using it everyday :)

the only thing I think could be improved is the shipping periods, it took quite a long period to ship to my country. This is one of my concern that I may not be shopping on thisispaper again.. other than this, everything is good!

5 de mayo de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

I am so confused

I am so confused. I used to love this brand but my recent experience leaves me unsatisfied and increasingly frustrated.
Firstly, there was no way to track my parcell after shipping which is conserning when ordering internationally.
Secondly, the customer service does not exist! I have received sleeve for my 15'macbook pro which does not fit. I have immediately e-mailed them, in a friendly manner to resolve it, (as I still love the product!) for which I have not received any reply, not even a confirmation that they've received the email. When asked about it on their website chat, I've received a reply:
'(...) you will get an email'.
That's it. Not "sorry we're going through a busier period", nothing.
I have just sent another email, its been 2 weeks and I haven't heard a word from them.
Considering ethos, prices and the fact they're a relatively young brand, I'd think their customer service would be one of their main priorities, which this experience proves otherwise.

26 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I really appreciated the efforts…

I really appreciated the efforts they've made, the quality of products was so great and they tried hard not to do harm to the environment. Will definitely recommend them to friends and family

12 de abril de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good product, poor communication

Great product, company and ethos. However, experienced some technical issues with the site when ordering, which took two contact attempts before getting a response. Then the order took a further 6 weeks to be dispatched – when I contacted them again to follow up I was informed that this was a supplier delay. This is perfectly understandable, however I would advise informing your customers of timings earlier, and making it clear that items are not from stock; this is not apparent on the website.

10 de abril de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

3 month and still no refund.

After more than three months I'm still waiting for my refund. DON'T ORDER THERE! I get no answers from them anymore.
It maybe looks nice & fancy, but that's just superficial, behind that you will find a really bad customer experience.

EDIT: after this review I received the refund.

2 de abril de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Awesome customer service

Awesome customer service. The actual item wasn't 100% what I expected. Some of the stitching workmanship was a little rough. And the overall structure of the bag was not as it appears on the website. Despite that, it still is a cool bag.

26 de febrero de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Still waiting...

Still waiting for a response to a product return. So far it has been slow and not what I expected based on their website and product offerings. Disappointed with their slow and disjointed response.

8 de febrero de 2019
Opinión espontánea

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