Thornley Groves Estate Agents Opiniones 

5473
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reas... Ver más

Valorada con 5 estrellas sobre 5

Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth... Ver más

Valorada con 5 estrellas sobre 5

Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to o... Ver más

Valorada con 5 estrellas sobre 5

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Ver más

Información sobre la empresa

  1. Agentes inmobiliarios

Escrito por la empresa

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Escrito por la empresa

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Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(5473)

732 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great work from Clare Carpenter and…

Great work from Clare Carpenter and Ellie Milnthorp at TG in selling our apartment, keeping us informed at all stages and nothing was too much trouble. I would have no hesitation in recommending to other buyers and sellers!

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional Service

Thornley Groves estate agent was very professional and prompt in dealing with all issues I had throughout my tenancy. Moving in at the start of tenancy and moving out at the end of tenancy was smooth and devoid of stress. They promised to refund my tenancy deposit within 5 working days after I moved out and I got it in 2 working days. I am absolutely happy with their services.

4 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Damage rectification

At the end of a student tenancy damage was found to a basin. Money for its replacement had to be sought from the deposit. The tenants had been decent so I had no desire to be punitive - seeking a reasonable contribution. Jason Wilson (Thornley Groves) was supportive, sensible in his proposal for a proportionate sum and robust in the face of pushback. He kept me informed throughout and - in the end - delivered a result appropriate to all parties. Thank you!

3 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience with Thornley…

I had a great experience with Thornley groves from start to finish. The team was professional, friendly, and always quick to respond to any questions I had. They kept me informed throughout the entire process and made everything as smooth and stress-free as possible.

I really appreciated their honesty, attention to detail, and willingness to go the extra mile to ensure everything was handled efficiently. Their excellent customer service and dedication made a real difference.

I would highly recommend Agency House to anyone looking for a reliable and professional agency. Thank you to the whole team for your hard work and outstanding support!

6 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lucy Clegg

Lucy Clegg:
Re: 41 Little Bolton Terrace-
A swift response to my request and a quick settlement.
Helpful and pleasant.
Thankyou.

1 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We viewed a property with them

We viewed a property with them. Kelly McDermott was our agent who showed us around. Great communication to begin with. She was on time. She had full knowledge about the property and answered all our questions. She was very friendly to talk to. It felt as if the owner themselves are showing us around.

4 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently had a reason to correspond…

I recently had a reason to correspond with Lucy Clegg, a Senior Relationship Manager at Monton Green, Eccles, she was polite and helpful, prompt in replying with a clear explanation and leaving it that if I needed any more assistance to not hesitate to get in touch. Happy with my experience.

3 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service throughout

I had a very positive experience and would highly recommend. Communication was excellent throughout the process.
I always felt informed and supported, there is great professionalism and dedication from the team.
It all made the sale of my property a smooth and successful experience.

3 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Keagan - issue resolved

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business
We spoke in person and he listened to suggestions. The response was fast along with a reasonable quote from a contractor.
I received pictures and updates which was useful and reassuring.

14 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Thornley Groves......Thank…

Thank you Thornley Groves......Thank you Jeovely Maiotuka .....

4 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Dear Jijo,

Thank you for taking the time to leave a 5 star review on Trustpilot, noting Jeovely's great service!
 
Kind Regards,
Customer Care Team

Valorada con 5 estrellas sobre 5

Katie Garner has managed three…

Katie Garner has managed three properties on my behalf over the last seven years and has always been proactive and reliable, especially with complicated issues around maintenance and difficult tenants. It's been much appreciated and I would definitely recommend!

2 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you, Emma!

I recently viewed a rental property with Emma Slabbert and just wanted to leave a review to say how lovely she was throughout the whole process. She was friendly, welcoming and easy to talk to from the moment I arrived. She gave me plenty of time to look around, answered all my questions honestly and never made me feel rushed.

The viewing was a really positive experience thanks to Emma, and she made me feel even more excited about the property. Thank you for all your help!

31 de julio de 2026
Opinión espontánea
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Respuesta de Thornley Groves Estate Agents

Dear Lia,
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Emma.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Valorada con 5 estrellas sobre 5

Katie Garner

Katie is alway super helpful whenever we have any questions/queries. I always know I know I am in good hands!! Huge thanks—definitely recommend!

28 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Dear Asha,
 
Thank you for your review of Thornley Groves.
 
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Valorada con 5 estrellas sobre 5

Thornley Groves have managed our…

Thornley Groves have managed our Apartment in Manchester (XQ7) for over 16years
Our current property manager Katie Garner has always been there to respond to our queries or issues in good time by phone: emails.
Very happy with the services provided by her and her team. Thank you

31 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Hello,
 
Thank you for your review of Thornley Groves Manchester.
 
Katie will be delighted that you took the time to acknowledge her great service!
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Valorada con 2 estrellas sobre 5

Bad communication

Unfortunately, my experience wasn't a positive one. Communication was poor, as it was difficult to get through by phone, and my viewing was cancelled just 40 minutes before it was due to take place. While I understand that things can happen, more notice and better communication would have been appreciated.

29 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Dear Katie,

Thank you for sharing your experience with us. We're sorry to hear that you were unhappy with your experience. We take communication and customer service seriously, and we are disappointed to read your comments. 

We would welcome the opportunity to discuss your concerns and review the matter further. If you wish to do so, please email us at complaints@thornleygroves.co.uk.

Kind regards,
Customer Care Team

Valorada con 5 estrellas sobre 5

Kent and Katie

Kent and Katie are extremely capable at their jobs and they always go above and beyond to help out.

30 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Dear S O,
 
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Kent and Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Valorada con 5 estrellas sobre 5

great sercvice

karen done a amazing job with the viewings!
very informative and answered all our questions

29 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Hello,
 
Thank you for your review of Thornley Groves.
 
Karen will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Valorada con 5 estrellas sobre 5

Great Viewing Experience

Karen was very helpful showing us the property, supplying us with the information we need.

30 de julio de 2026
Opinión espontánea
Logotipo de Thornley Groves Estate Agents

Respuesta de Thornley Groves Estate Agents

Hello, 

Thank you for your review of Thornley Groves. Karen will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.

Kind regards,
Customer Care Team

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