Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I want to share our honest experience. My daughter has struggled with severe eczema for years. We tried everything – from over-the-counter creams to cortisone prescribed by doctors. Not... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Wondering if the positive reviews are real? I ordered this after reading that many people have had extremely positive results clearing up psoriasis and eczema. It made my skin flare up and had to wash... Ver más

Valorada con 5 estrellas sobre 5

WOW WOW WOW! After fighting eczema on my face for 4 months, trying every viral high street brand, resorting to steroids, having to put my social life on hold.. I finally found the rescue balm! After o... Ver más

Valorada con 5 estrellas sobre 5

After a hop, skip & jump I managed to gash my chin open! As it started healing I wanted something natural & remembered reading about Thunderbird Natural Skin Balm & decided to try it. Arrived beaut... Ver más

Información sobre la empresa

  1. Fabricante de productos cosméticos

Escrito por la empresa

Truly all natural skin care. Created for eczema and psoriasis, loved by all skin types.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

373 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 48% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Not a positive experience

Wondering if the positive reviews are real? I ordered this after reading that many people have had extremely positive results clearing up psoriasis and eczema. It made my skin flare up and had to wash off. Might be fine to use on regular unbroken skin but I would avoid using for eczema prone / sensitive skin.

13 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was lured into the social media…

I was lured into the social media advertising of this company selling its products to mange eczema concerns.

I ordered the main moisturiser (£25 a bottle) and skin balm with hopes it may settle my flakey skin. I was surprised to find the products were fragranced. I applied the moisturiser on my arms, breasts, hands and IMMEDIATELY came up in a red rash to the point I had to shower again to relief myself.

I would avoid these products if you actually have eczema

25 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not suitable for everyone - do a trial pack first

The order was delivered quickly and I got exactly what I ordered. But it was advertised as helping for exezema, I was suffering with a flare up which was why I ordered, but I wish I'd just ordered a trial pack first.

It made my skin much worse, my eyes swelled up and were very painful. Their products look great and they claim to have thousands of positive reviews but I would strongly suggest people just to get a trial pack first because it obviously doesn't work well for everyone.

8 de abril de 2026
Opinión espontánea
Logotipo de Thunderbird Skin

Respuesta de Thunderbird Skin

Thank you for taking the time to share your experience. We’re really glad to hear your order arrived quickly and as expected, but we’re sorry to hear about the reaction you described.
From what you’ve mentioned—particularly the swelling and discomfort around your eyes—it does sound like this may have been an allergic or sensitivity-related response. While many customers find our products helpful for eczema-prone skin, we do recognise that everyone’s skin is different and not every formulation will suit every individual.
For anyone experiencing a reaction like this, we would always recommend discontinuing use and speaking with a healthcare professional to better understand what may have caused it and how to treat it safely.
We also appreciate your point about starting with a trial pack—this is something we often suggest for first-time customers for exactly this reason.
Thank you again for your balanced feedback; it’s genuinely helpful for both us and other customers.

Valorada con 5 estrellas sobre 5

Our last hope and it finally worked !!

I want to share our honest experience.

My daughter has struggled with severe eczema for years. We tried everything – from over-the-counter creams to cortisone prescribed by doctors. Nothing worked long-term.

When I found Rescuebalm, it felt like my last emotional attempt. I had so much hope, but also fear of being disappointed again.

But this time it was different.

Her skin became much calmer, the itching reduced significantly, and the large, sometimes weeping patches are completely gone. She finally doesn’t have to scratch all the time anymore.

This is more than just a cream for us – it’s a huge relief in our daily life.

I’m incredibly grateful we found Rescuebalm.

Thank you!!!

8 de marzo de 2026
Opinión espontánea
Logotipo de Thunderbird Skin

Respuesta de Thunderbird Skin

We're so happy to hear our balm helped your daughter! It means the world for us to hear this xx

Valorada con 1 estrellas sobre 5

Wish I had read the reviews

I bought the rescue balm having seen it advertised on facebook. Unfortunately it absolutely burnt my skin. It made it red raw, itchy, and painful so I had to wash it off.
I emailed the company but the response wasnt very helpful and to be honest, they didnt seem to care much at all. I wish I had read the reviews before parting with the money.

27 de marzo de 2026
Opinión espontánea
Logotipo de Thunderbird Skin

Respuesta de Thunderbird Skin

Thank you for sharing your feedback. We’re really sorry to hear about your experience with the Rescue Balm, especially as it sounds like your skin reacted quite strongly.

We’re also sorry to hear that you felt unsupported after reaching out. Our intention is always to provide helpful, personalised guidance, and in your case we did share some relevant information and asked a follow-up question so we could better understand your skin and assist further. As we didn’t hear back, we weren’t able to continue that support—but we’d still really welcome the opportunity to help if you’re open to it.

We do appreciate your feedback around trying a product for the first time, and we often suggest starting with a trial size for patch testing to ensure suitability.

Thank you again for your comments—they’re important to us and help us continue to improve.

Trustpilot está evaluando esta opinión de acuerdo con nuestro protocolo de denuncia.

Valorada con 1 estrellas sobre 5

Smells like burning

Smells like burning. My partner has been using it daily for weeks now and no change. I used it on my psoriasis and ended up making it worse. Gutted.

22 de marzo de 2026
Opinión espontánea
Logotipo de Thunderbird Skin

Respuesta de Thunderbird Skin

Hi Elena, we are sorry to hear you didn't enjoy our balm but ask that you give it another go. Per the instructions on our site and the tin, we recommend using it in small amounts frequently with daily applications not being nearly enough for anything but the most mild cases.

In regard to your own psoriasis getting worse, you mentioned in your email to us that you are struggling with a fungal infectionon. While our balm has an incredibly effective but gentle preservative system (it passed its challenge test with flying colors) applying it to fungal infections will do nothing or make it worse. We highly recommend getting on top of the fungal infection (speak to your healthcare provider for anti fungal) while ensuring the skin is kept clean and the environment dry to avoid another one. Once the fungus is gone, you may find our balm to be much more helpful.

Of course, feel free to email us at hola@thunderbirdskin.com if you have any further questions xx

Valorada con 5 estrellas sobre 5

Hands starting to look normal again

I’ve just tried the rescue balm, I have quite mild psoriasis that mainly affects my finger and knuckle joints but can looks very angry when it flares up. Two days of using this product and the redness is down and hands starting to look normal again. My only gripe is that it doesn’t smell great but at the same time any nice smelling lotion has always made my hands a lot worse. Its a thumbs up from me

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Thunderbird!

I have suffered with serious eczema all around the body for 7 years now. I got prescription after prescription; they'd quickly solve the issue, but after a few days it'd flare up.

Last year I was getting desperate and looked for natural alternatives as the rash was growing onto my face. I found Thunderbird and gave it a shot.

A year later, the eczema intensity has decreased about 95%! The only advice I can give is that you should give it time; for me, I only saw effects after applying it day by day consistently after a week or so, unlike the prescription steroids, which act pretty much immediately.

Also, please take the 1-star reviews with a pinch of salt; they reflect people who don't realise that skincare products vary in effectiveness for different individuals.

10 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Was hoping this would help with red….

Was hoping this would help with red skin left by a long bout of eczema. Hasn’t helped. Much more red, sore and itchy. Also had times when skin was very dry and flaky like I hadn’t applied any cream! Im sure different people have different experiences but hasn’t worked for me! Sorry! 😔

1 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good

We had contact dermatitis and this immediately assisted. It did not cure but greatly alleviated itchiness and dryness.

24 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

WOW WOW WOW

WOW WOW WOW! After fighting eczema on my face for 4 months, trying every viral high street brand, resorting to steroids, having to put my social life on hold.. I finally found the rescue balm! After one application my skin instantly felt less itchy, less sore, appeared less red and dry! The inflammation went down and after 2 days of applying this products I’ve finally got my face back! No more dry skin, no more burning sensation. THANK YOU THUNDERBIRD SKIN! This stuff is AMAZING! Already ordered 2 more for my family members to try! Amazing product, amazing service! Overall VERY HAPPY!!

6 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad reaction to product, zero accountability

I had a clear adverse reaction to Thunderbird Skin’s Rescue Balm. Within minutes my skin became bright red and intensely itchy. I washed it off immediately, but the reaction persisted and I had to take an antihistamine.
I contacted the company promptly and explained the situation politely. The response I received was dismissive and concerning.
I was told: “Just because a new treatment hasn’t performed a biblical miracle on your skin overnight doesn’t mean it isn’t working… Be patient (seriously, give it at least 4 weeks).”
I was also told that the reaction was likely due to steroid overuse, despite the fact that I do not use steroid creams.
Rather than acknowledging a possible product reaction or prioritising skin safety, I was advised to “push through” and continue using a product that had already caused visible inflammation. A refund was refused.
I have never experienced this level of patronising and unsafe guidance from a skincare company. Advising customers to continue using a product after an acute reaction, while dismissing their account and refusing a refund, is not responsible practice.
Based on my experience, I would urge caution before purchasing from Thunderbird Skin.

2 de febrero de 2026
Opinión espontánea
Logotipo de Thunderbird Skin

Respuesta de Thunderbird Skin

We’re sorry to hear about your experience and appreciate the opportunity to clarify a few important points for anyone reading.
At no stage do we advise customers to “push through” an acute adverse reaction such as burning, redness, or itching. Our standard guidance — which is provided in good faith and framed with clarifying questions — is that any product causing immediate irritation should be discontinued, and we encourage patch testing with all new skincare products.
The comments referenced in this review were taken from a broader explanation about how active skincare can take time to show benefits in the absence of adverse reactions. They were not intended to dismiss, minimise, or override reports of acute irritation, nor to suggest continued use in the presence of visible inflammation.

We also did not state that the reviewer was using topical steroids; this was raised as one of several general possibilities that can contribute to heightened skin sensitivity, which is common practice in skincare consultations when full histories are unknown.

As stated in our emails with you, the advice is generalised and was prefaced with qualifying questions to allow you find which pieces are relevant to you. We apologise if you found this to be difficult to follow and will look into how we can make this simpler.

As a small business, our refund policy applies to unopened or unused products, and this is clearly stated at the point of purchase. We cannot and will not accept opened, used products for a return. Due to this, we offer our Trial Size Minis so that anyone can try before committing to a full size product.

Valorada con 1 estrellas sobre 5

Not great at all

Not great at all. Far better products on the market. Had eczema my whole life. Burns and stings when applied.

23 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not the best

I bought this cream hoping it would cure my psoriasis but it made it look very red and inflamed , I tried it for a week and couldn’t believe how bad my psoriasis looked since using it , it was bright red blotchy patches on my elbows and arms , I stopped using it immediately. Was very disappointed really thought it would be a miracle balm

1 de noviembre de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más