Purchased: Twinflame and the original. First i will say the support is extremely slow, this might be due to understaffing or just lazyness in responding to customers im not sure but it was. i... Ver más
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Consulta las opiniones de los clientes
I paid additionaly for express tracked delivery. Firstly I got an email about purchase confirmation. Two days later that they were out of stock but refilled it and delivery will be shipped in 1-... Ver más
I ordered a thunderlighter 2.0. After a fairly long shipping duration, I received a lighter, but it was the wrong one, I received the original lighter. The original lighter is nice, but not t... Ver más
Scam Order products months ago and never came. Contact via shop goes to blank page so you can't contact them. Poor service, avoid!
Información sobre la empresa
Escrito por la empresa
THE #1 ELECTRIC LIGHTER.
Información de contacto
Siriusdreef 17, 2123WT, Hoofddorp, Holanda
- support@thunderlighters.com
- thunderlighters.com
1,9
Malo
25 opiniones
No consta que haya invitado a opinar recientemente
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Looks like small company
Still couldn't get any response with the "support". Ordered 1 week ago and not even shipped yet. I know about the demands but looks too much, I'm gonna wait 1 month, and then I will try to cancel and get my money back.
14 de julio de 2023
Opinión espontánea
still haven't got the order
I am in the same situation as one of the authors of the reviews. I purchased a product on june, 20 and still don't have any information on shipment. Does anybody know what happent with this company??? Are they closed? The website is still working and even send automatic emails if you order is not completed. Hope there will be happy end and will get our product or money back. After it I will change my opinion.
19 de julio de 2023
Opinión espontánea
Respuesta de Thunderlighters
Dear Anna,
Thank you for your feedback on Trustpilot. We're investigating your request and will respond with a solution ASAP.
Your satisfaction is essential to us, and we appreciate your patience.
Best regards,
The ThunderLighter Team
DO NOT BUY FROM THUNDER LIGHTERS, IT'S A SCAM
I ordered a Thunder lighter more than 10 days ago, and since 8days ago, I'm trying to communicate with the support without results. I've asked multiple times for any news or info and I still didn't receive any answer back. The order was confirmed with an email but I'm still waiting for the email confirmation for the shipment. The tracking service on the website says the they're still processing the order...... If I'm not getting any answer in a few days, I'll come to change the review and I'll try to signal it to the competent authorities.
Review edit: today, 2nd of August, my order is still in "Ordered" status, the customer service is making fun of me with random answer without actually doing anything to improve my customer experience and I'm freaking tired of it.
2nd review: on the 13th of August I still didn't receive any info or answer from the company. I proceeded to report the website for e-commerce fraud because I'm tired of this lack of respect.
On the 21st of August I didn't receive any answer yet, AS YOU CAN SEE THEIR ANSWER TO MY COMMENT, THAT WAS THE LAST MESSAGE THAT I RECEIVED FROM THEM. NOTHING ELSE AFTER THAT.
25 de junio de 2023
Opinión espontánea
Respuesta de Thunderlighters
Dear Sebastiano,
Thank you for your feedback on Trustpilot. We're investigating your request and will respond with a solution ASAP.
Your satisfaction is essential to us, and we appreciate your patience.
Best regards,
The ThunderLighter Team
I recently purchased a ThunderLighter
I recently purchased a ThunderLighter, and I must say it's fantastic! The design is sleek, and the performance is impressive. It lights up with ease and is perfect for various situations.
The customer service was also excellent. They responded promptly to my inquiries and kept me updated throughout the entire process. I'm truly satisfied with my purchase and the overall experience.
I highly recommend ThunderLighter to anyone in search of a reliable and stylish lighter. You won't be disappointed!
Note: This review reflects my personal experience and opinion as a customer.
2 de junio de 2023
Opinión espontánea
Respuesta de Thunderlighters
Thank you so much !
Super good lighters
Super good lighters, shipping took some time but happy with the end product! Bought 2
3 de mayo de 2023
Opinión espontánea
Respuesta de Thunderlighters
Thank you so much !
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