The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.... Ver más
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Consulta las opiniones de los clientes
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Ver más
La empresa ha respondido
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communicat... Ver más
La empresa ha respondido
Tilemall's website is very easy to navigate they have a huge selection with great descriptions and then the ability to order samples of up to five options makes it even better. Then if you order your... Ver más
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Información sobre la empresa
Escrito por la empresa
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Información de contacto
4-10 Fisher St, 2128, Silverwater, Australia
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 92% de las opiniones negativas
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Excellent order process let down a bit by freight
Ordering process is smooth but the delivery timeframe is long than usual. It would be a 5 star if can use faster Freight
23 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Gavin ,
Thanks for the feedback! Glad the ordering was smooth—sorry the delivery took longer than usual.
Kind regards
Brook
good service
20 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Susan,
Thank you! We’re glad you had a great experience—here whenever you need us.
Kind regards
Brook
In our recent experience, a good place to buy tiles
Good products, good prices, knowledgeable, helpful and friendly staff. Most recent purchase online - seamless.
20 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Mark,
Thank you for the wonderful review! We’re thrilled you found our prices fair, our team helpful and knowledgeable, and your online purchase seamless. If you need any advice or samples for the next project, we’re here to help. We’d love to see photos of the finished space!
Kind regards
Brook
Tilemall were efficient in supplying…
Tilemall were efficient in supplying the tiles. They were very easy to talk to and helpful for any questions I had. I was a little confused about the “volume” of tiles ordered, from the website, but they were able to resolve that issue.
Great products, great service & support!
10 de septiembre de 2025
Respuesta de Tilemall Pty Ltd
Hi Levi,
Thanks so much for the review! Glad we could help and that you’re happy with the tiles. Sorry for the confusion around “volume”. If you ever need help with m² vs boxes or wastage, just shout and we’ll work it out for you.
Kind regards
Brook
Great range of tiles
Great range of tiles! Easy to order a sample and delivery was underway the next day. Can’t wait to see if the tiles suit my new kitchen!
13 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Cate,
Thanks so much for the lovely feedback! Glad the sample was easy to order and already on the way. If you’d like help with quantities, layout, or grout colour for your kitchen, just let us know—hope it’s a perfect match!
Kind regards
Brook
Respuesta de Tilemall Pty Ltd
Hi Persco,
Thanks for the feedback! Glad the purchasing process felt organised. If you need help with quantities, delivery, or after-sales support, we’re here to help.
Kind regards
Brook
Respuesta de Tilemall Pty Ltd
Hi Xinjun,
Thanks so much for the kind words! Glad the process was smooth and you love the tiles. If you need help with quantities, grout colour, or delivery, we’re here to help anytime.
Best regards
Brook
Alison was very helpful
Alison was very helpful! Tilemall has a great selection of tiles at great prices. Very happy with my purchase.
26 de septiembre de 2025
Respuesta de Tilemall Pty Ltd
Hi there,
Thanks for the wonderful review! We’ll pass your kind words to Alison. Great to hear you found the right tiles at a great price. Enjoy your new tiles—if you need anything else, we’re here to help.
Warm regards
Brook
Respuesta de Tilemall Pty Ltd
Hi Russell,
Thank you! Glad our communication was clear and helpful. If you need anything else, just let us know.
Best
Brook
Best showroom anywhere
Best showroom anywhere, very helpful salesman
9 de octubre de 2025
Opinión espontánea
Respuesta de Tilemall Pty Ltd
Hi Keiran,
Thank you so much! We’re glad you enjoyed the showroom and service. If you need any samples, quotes or design help, we’re always here to assist.
Kind regards
Brook
Nice and easy
7 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Andrew,
Thank you! We’re glad everything was nice and easy for you — appreciate your support!
Kind regards
Brook
Lovely customer service
Lovely customer service, easy transaction, walked away with exactly what we needed.
4 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Emmylou,
Thank you so much for your lovely feedback! We’re so glad to hear you had a smooth experience and found exactly what you needed. We really appreciate your support!
Best regards
Brook
BRIGHT SPARK
I'm not sure what bright spark decided to wrap my 5 sheets of tiles i ordered, because I have one sheet that hasn't been damaged, the rest have broken tips or chipped
Well done thanks heaps
2 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Hi Mirrjanna,
We’re really sorry to hear about the condition of your order and truly apologise for the inconvenience caused. We’ll raise this with our warehouse team to improve the packing process.
We can also arrange to send you replacement sheets for the damaged tiles — and we’ll organise this for you as soon as possible.
Kind regards,
Brook
I already knew what tile I wanted
I already knew what tile I wanted . Done an invoice, paid and picked tiles up within 20mins … can’t go wrong with that 👍
3 de octubre de 2025
Opinión espontánea
Respuesta de Tilemall Pty Ltd
Hi Donna,
Thank you so much for your kind feedback! We’re glad to hear everything went smoothly and that you were able to pick up your tiles so quickly. We really appreciate your support!
Kind regards
Brook
Respuesta de Tilemall Pty Ltd
Hi Phuong,
Thank you for your kind words! We’re so glad you enjoyed our range of tiles, free samples, and service. We look forward to helping you again soon!
Best regards
Brook
Every person I dealt with at Tilemall…
Every person I dealt with at Tilemall was helpful and courteous. They made every attempt to ensure that I was happy with the purchase and the procedure.
The tiles were fantastic quality and reasonably priced. I would definitely buy from Tilemall again.
26 de agosto de 2025
Respuesta de Tilemall Pty Ltd
Hi Raelene,
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with both our service and the quality of the tiles. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Brook
Be sure to inspect your tile if you intend to collect.
When I ordered my tiles I organised for a collection from Silverwater. The process was easy and the staff were very helpful in loading our tiles for us. My husband actually told me to please be sure and give them a great review.
Sadly when our tiler commenced our job he advised 3 boxes had chipped and broken tiles. On inspection it was clear that 3 of our 14 boxes had been knocked on the corners. I have used this same tiler for 10 years or more. I can assure you, these tiles were broken when we collected them.
When I called to advise of the problem I was told that because we did a pickup our tiles were not covered. It was very disappointing. I was told to send photos (which I did) but recieved an email confirming the same. I spoke with Paul and ordered a box replacement (which I paid for) Paul said he would organise an extra tile so that I would not need to order another full box. This was supposed to be a sign of good faith. At that point I had decided to leave no review. But....
Today my husband collected the replacement box and 1 tile. He was met with resistance to supply the single tile. They argued with him, but eventually gave in.
My advice. If you must buy from this company do not collect your tiles unless you inspect all on site.
1 de octubre de 2025
Respuesta de Tilemall Pty Ltd
Dear customer ,
Thank you for your kind words! We’re so pleased you’re happy with the product and service, and we look forward to assisting you again.
Kind regards
Brook
Am very happy with the products
Am very happy with the products. Delivery was swift and I have had so much trouble finding what you provided. So, thank you!
24 de septiembre de 2025
Respuesta de Tilemall Pty Ltd
Dear customer :
Thank you so much for your kind feedback! We’re glad to hear you’re happy with the products and that delivery went smoothly. It’s great to know we could help you find exactly what you were looking for. We really appreciate your support!
Kind regards
Brook
Professional service and very easy to…
Professional service and very easy to deal with.
10 de septiembre de 2025
Respuesta de Tilemall Pty Ltd
Hi Mark,
Thank you so much for your kind feedback! We’re glad to hear you found our service professional and easy to deal with. We really appreciate your support and look forward to helping you again.
Kind regards
Brook
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