tiney Opiniones 

268
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We used our childminder from tiney for our autistic 4 year old. He was incredibly well looked after and loved every minute of it which is rare for him to find somewhere he enjoys so much and our child... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My grandson loves his childminder .. daily updates .. outdoor messy play . I’m very happy he has settled into little puddles so well

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sophie is the most AMAZING childminder we could ever have wished for! My little boy attends 1 day a week (2 other day at a local pre school) and it gives us the best balance between mixing with c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cuidado infantil
  2. Cuidador/a de niños
  3. Proveedor de servicios educativos y de carrera profesional

Sobre tiney

Escrito por la empresa

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

268 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,7

Todas las opiniones

(268)

96 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I found the process of becoming a…

I found the process of becoming a childminder easy and stress free. Everything was made clear, and the app is brilliant. If I have had an issue, I have rung up, and it's been sorted while I was the phone.

12 de diciembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much Leanne. Our team is always on hand on the phone or via the tiney app to assist our childminders.

Valorada con 5 estrellas sobre 5

Newly registered childminder

I had such an amazing experience registering with Tiney, starting from my training all through post registration, my advisor poppy was the most amazing person! Helping me with anything and everything. Someone is always there to help you as and when needed. Such a stress free way to becoming a registered childminder!

12 de diciembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you Jade! I am so happy to hear that you found the process stress free and felt well supported by your advisor! Thank you for your lovely feedback - we wish you a very successful start to your childminding!

Valorada con 1 estrellas sobre 5

Worst childmind service I’ve ever used…

Worst childmind service I’ve ever used all they care about is money which is hilarious because they always get the payments wrong and are impossible to get a hold off. My childminder dropped one of the days she was meant to look after my son to do drop off which apparently gives her more money out of the blue without any pre warning but when I had to pull out my son because she couldn’t look after him got slammed a debt of £225 even though I told my childminder over 2 weeks in advance. Absolutely disgusting greedy and opportunistic behaviour. Will not be using again neither will I recommend to anyone I know.

30 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

Hello Nora, I'm sorry that you had a negative experience with your childminder. Childminding contracts do contain standard notice periods which apply to changes in hours and termination of the agreement. This is designed to protect the childminder and the parent in cases where changes are needed or a contract is ending. This is normally a period of 30 days.

Valorada con 5 estrellas sobre 5

I joined tiney in May and passed my…

I joined tiney in May and passed my checks in August ready for the new term. From start to finish they have been super supportive. Even after qualifying any issue I have or don’t understand they are right there to help out. This way for me was much better than going through ofsted directly.

8 de diciembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much Natalie! We are so happy you decided to join the tiney community!

Valorada con 5 estrellas sobre 5

Newly registered childminder

I have had such an amazing journey from training to setting up to officially being a fully registered childminder. The process was so smooth thanks to my advisor Rachel! She supported me the entire time! The whole team is very supportive, I felt so relaxed and content during my theory call and home visit! I would definitely recommend tineys to go through with for childminding! They have been the best! Thank you for everything team!

Shaneela

1 de diciembre de 2024
Opinión espontánea
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Respuesta de tiney

Thanks so much for your kind words Shaneela! We wish you the best of luck as you start your childminding journey!

Valorada con 5 estrellas sobre 5

The Tiney SEND Big Conversation Webinar…

The Tiney SEND Big Conversation Webinar was very informative with very simple and practical resource ideas to adapt to suit our individual settings. The presentation was very clear and concise with loads of references and extra resources in the Tiny Tips section of our Tiney App. We had a lot to reflect on with various Childminders sharing experiences with their own settings. A very great webinar!

3 de diciembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much Sybil, I know the tiney SEND team will be so happy to hear this feedback on the great work they are doing with the community!

Valorada con 5 estrellas sobre 5

Recommend

My advisor Carla was top, she was ready to answer all my questions. She helped and supported me with my registration process the whole way , and was there whenever I needed . Over all Tiney has been absolutely amazing

29 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

We are so pleased to hear this Rose, we are so excited to continue working with you to set up your childminding business.

Valorada con 5 estrellas sobre 5

My advisor was top and supportive

My advisor was top, she is ready to answer all my questions. She helped and supported me with my registration process.

27 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much Jummai. We are so pleased you enjoyed training and registering with tiney.

Valorada con 5 estrellas sobre 5

10 out of 10 more like

10 out of 10 more like. I've had the best experience with Tiney. Very happy with the support throught every single step. Truly I recommend anyone considering childminding to use Tiney!

1 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much for your review Angel. We are so happy to hear you feel well supported by the tiney team!

Valorada con 1 estrellas sobre 5

The app does not work properly

The app does not work properly, it keeps crashes and I cannot access messages from my childminder.

27 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

I'm really sorry to hear this Janet. I've flagged your technical issue to our team who will be in contact to help you get up and running again.

Valorada con 5 estrellas sobre 5

Newly registered

After a very stressful time of being made redundant I decided to pursue my dream of childminding, after a very lengthy process of trying to register with OFSTED I came across Tiney, right from my very first interaction with tiney they’ve been amazing, a special shoutout to Harry my advisor for always being extremely supportive and constantly reassuring me I would make an amazing childminder. I have been registered for a few days and have already had enquires from parents regarding places for their children. I don’t think this would’ve been possible without tiney.

26 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

That is fantastic to hear Megan. We wish you every success as you begin your new childminding business!

Valorada con 5 estrellas sobre 5

Expert knowledge and practice with a genuinely supportive collaboration approach

I had the amazing privilege as an author to partner with Tiney in the delivery of one of their Tiney online Bookclubs with their community based on my latest book 'Oopsy Whoopsy Daisy". From the initial communication with Kim, to the meeting she set up to meet with herself and Claire, to the progression of the collaboration with Claire through to the delivery with the team; the entire process was smooth, supportive, collaborative and educational! It's clear they provide so much valuable content for their community, and the bookclub is just one example of this. It was wonderful to have worked with them and learned from their expert knowledge and practice. It is also abundantly clear they are passionate about supporting the healthy holistic development of children and childminders. I couldn't recommend them more and look forward to future collaborations.

13 de noviembre de 2024
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Respuesta de tiney

Thank you so much Charlotte! We absolutely loved partnering with you to bring your work to our community through our monthly bookclub and tiney tips! We can't wait to partner with you again and will make sure to pass your thanks on to Kim and Claire.

Valorada con 5 estrellas sobre 5

I received all the training and…

I received all the training and knowledge I needed to become a childminder through Tiney. The company are incredibly supportive and genuinely passionate about helping me succeed as a registered Childminder. Their compassionate approach made the entire process smooth and encouraging.

11 de noviembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much Oluwatoyin. When our childminders succeed tiney succeeds. We love seeing the positive impact this amazing career can have on peoples lives.

Valorada con 5 estrellas sobre 5

CMA game changer!

What a wonderful journey I have had on becoming a childminder. I became fully registered in July. And have found my whole process from enquiring and speaking to my advisor to becoming a completely full childminder fantastic. Initially on your first call and your questions and the advisors question you’ll find o it if you are a suitable candidate for childminding from there you’ll be advised on costs (nothing is hidden) and training program. With rewards on completion. After registration you’ll then have a new tiney team looking after you. And they are also incredible, always there for any query, to help with invoices and payments. All round great support.

11 de octubre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much for your wonderful comments and helpful information Charlotte. We hope that anyone considering their tiney journey will feel reassured about the process and confident to book that first call.

Valorada con 5 estrellas sobre 5

Honestly I do not regret at all being…

Honestly I do not regret at all being with Tiney. All thanks to Tiney, I am enjoying my dream job. The support has always been there since day one and still receiving it from Tiney.
I appreciate and recommend Tiney to families and friends.

11 de octubre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much for your review, we are incredibly proud of our community of fantastic childminders and of the support provided to you by the tiney team and your fellow childminders.

Valorada con 5 estrellas sobre 5

Kim Esnard

I recently had the opportunity to speak with Kim Esnard (Head of Education & Training at tiney). It was an absolute pleasure to speak with her! She left me feeling inspired, confident and excited about my future as a tiney childminder. I truly am very grateful to be part of such a wonderful team/community. Kim's ability to bring out the best in others is truly remarkable!

4 de octubre de 2024
Opinión espontánea
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Respuesta de tiney

We couldn't agree more Amrit! Kim's passion for childminding and high quality education shines through everything she does and the fantastic training and CPD she puts on for our community!

Valorada con 5 estrellas sobre 5

I have no words for Kim she is amazing 🤩

I simply have no words for Kim. She is amazing part of tiney. She is a person who makes sure things go smoothly for tineys. I have been with tineys childminder. I spoke to kim and fell in love with how nicely she handles and explains everything. 5 star for kim

4 de octubre de 2024
Opinión espontánea
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Respuesta de tiney

We don't have anything to add here as we totally agree - our Head of Education Kim is fantastic!

Valorada con 5 estrellas sobre 5

Love being a tiney childminder

I have been a tiney childminder for just over a year now and I’m so happy I chose to go down the agency route and with tiney in particular.

They provided high-quality, comprehensive training and close support throughout the registration process and once registered you have a huge wealth of accessible training and resources at your fingertips through their slick app experience, which is constantly getting added too.

For me, their quality assurance visit (instead of Ofsted) was such a supportive and positive process.

I know some childminders have some issue with Tiney’s response time for in-app queries, but I know this is something tiney is aware of and working on and is a result of their exponential growth and I’ve never had issue quickly getting through to someone on the phone and they are always so helpful.

Yes they take 10-12% of your earnings but in my option you are absolutely getting value from them (eg so much training, sort out your insurance etc, great community, possible career development opportunities and support whenever you need it, plus not having to deal directly with Ofsted is a bonus).

Would highly recommend tiney to anyone considering a career in childminding.

4 de octubre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much for your review Kate and for taking the time to write about your first year as a childminder registered with tiney. We are so happy to have you as a member of the community.

Valorada con 1 estrellas sobre 5

Do not sign up as a childminder with Tiney

I was formerly a childminder with Tiney. They are great whole you pay your joining fee and get set up but that's where the support ends. It takes days, sometimes weeks to get a response when you need support woth anything. The invoices are wrong 90% of the time and you have to chase them. If parents refuse to pay for their contracted hours there is no support to get your money.
They change the terms and conditions you have signed when they decide to change their business model or fee structure which you must sign even when you don't want to because of the personal financial loss.
Their staff are badly trained and make mistakes on invoicing, funding and the advice they give to both the childminders and parents who call with queries. There are also not enough staff for the workload.
They have some wonderful childminders on the books but as a company they are absolutely one to avoid.
If I could give no stars then I would.

20 de marzo de 2024
Opinión espontánea
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Respuesta de tiney

Hi Fran,
Thank you so much for your review. I'd like to address several of the points raised for clarity.
Tiney have an extensive programme of support for our registered childminders, including but not limited to support with payments and billing, support with parental disputes, training, webinars, in-app tools, SEND support, discounts and benefits, annual tax summaries and more. Support is available via email, in-app message and phone and we are continually growing our support team to keep pace with our growing community.
Support for unpaid bills is available, initially via our payments team but also via the insurance provided to our childminders upon registration. We have many examples of childminders who have successfully made a claim for debt recovery assistance.
We have recently updated our terms and conditions around funded places - the first time we as a business have done so. This was done to reflect the changes made at government level and introduction of the new working parent entitlement for younger children from the age of 9 months. Our community were fully advised of the upcoming changes 6 months in advance and we remain committed to communicating openly and honestly with our childminding community.
I am pleased that we do agree that tiney have a community made up of many wonderful childminders who are providing an amazing service to the children and families they work with. We wish you every success in your future childminding business.

Valorada con 5 estrellas sobre 5

Thorough training and great support

The support is amazing and friendly via phone and email, with quick responses to any queries. Training is very well done in small achievable chunks and very engaging. Lots of reading on the app but doable in small amounts of time available throughout your day. There is so much information available on the app.

20 de septiembre de 2024
Opinión espontánea
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Respuesta de tiney

Thank you so much Nikki! We are so pleased that you have found our training accessible and engaging. We are so excited for you to begin your childminding journey with tiney.

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