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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I placed an order 6 days ago and I go to check tracking and there is No update on delivery date. I emailed Tuckernuck and they said it's in process. I actually think it's the carrier they use DHL! Bu... Ver más

Valorada con 4 estrellas sobre 5

Update: the agent reached out and offered a refund, which was generous, as they could have offered store credit. I ordered a pair of tkees shoes that broke after 5 months of normal wear and were... Ver más

Valorada con 1 estrellas sobre 5

I ordered from them for the first time without creating an account and loved the items so I wrote and asked if they could add that purchase to my newly created account and received no response... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought the STAUD Expresso Woven clutch. It looks like a million bucks, perfect size, absolutely love it. Came with dust bag. It was packed beautifully like a Bergdorf Goodman or Saks designer bag and... Ver más

Información sobre la empresa


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

291 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 73% de las opiniones negativas

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3,0

Todas las opiniones

(291)

240 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I’m having trouble getting an undamaged…

I’m having trouble getting an undamaged white shirt. This is my second order that was placed to replace a stained white blouse. This one too has some staining. I’m so bummed out. I can’t understand who is packing these items to ship out and why?

1 de abril de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Cindy, Thank you for reaching out and letting us know about your recent order. We are so sorry to hear you received a defective blouse. Please know this is not the norm for Tuckernuck and we can assure you this appears to be a one-off situation. Our warehouse team has since investigated this particular order to see what may have happened. We apologize for the inconvenience!

In the meantime, a member of our Customer Experience team we will be in touch to go over next steps. Thank you again for letting us know about this!

Valorada con 5 estrellas sobre 5

My favourite brand

I live in Jersey UK and towards the end of 2025 I found a dress from Tuckernuck on Ebay. Since then I have been a fan and check on new styles regularly and treat myself. Dresses are always unique and fabulous and I haven't received a dress I haven't liked. Only 2 items returned as the styles did not suit me at all.

23 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This dress is very poorly made and from…

This dress is very poorly made and from China, I expected much better quality for something that cost $300! I’ll be sending it back.

31 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Beverly, Thank you for reaching out with this feedback. We are so sorry to hear this item arrived differently than expected. Kindly note all of our custom Tuckernuck products are designed exclusively by our founders in Washington, D.C. and New York City. Those products are then manufactured in a safe and fair working environment.

Please reach out to our Customer Experience team (customerservice@tnuck.com) directly for assistance on generating a return. We look forward to hearing from you!

Valorada con 2 estrellas sobre 5

Why does it take so long for product to…

Why does it take so long for product to be packaged and picked up by carrier? I bought this product and waited way too long to receive it. The earrings were gorgeous so I decided to order another pair for a gift and once again days go by and it still hasn’t been picked up by carrier. “It’s been packaged” is all I hear. Really? How long does it take to package a pair of earrings? Unacceptable!

30 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Erin, Thank you for reaching out! We are so sorry your standard order is taking longer than expected. Please note, our warehouse does not ship on the weekends. We look forward to offering this service soon! In the meantime, all orders placed after 2PM EST ship the following business day. We appreciate your patience and understanding. Please feel free to reach out to our Customer Experience team (customerservice@tnuck.com) directly for any additional questions. They are always here to help!

Valorada con 3 estrellas sobre 5

Stripes Misaligned

Striped review: given the price, I expect the stripes to perfectly align on the seams and not be mismatched. The construction is a bit sloppy and not the most professional. Besides that, great t-shirt.

28 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Maddie! Thanks for your feedback—we’re glad you like the t-shirt, but we’re sorry to hear about the stripe alignment. That’s not our usual standard and may be a one-off.

Please reach out to our Customer Experience team (customerservice@tnuck.com) with a photo so we can review next steps—we’d be happy to send a replacement. Looking forward to hearing from you!

Valorada con 3 estrellas sobre 5

Blue not green

Tuckernut is great. The Lizzie Fortunato necklace is blue though, not green.

27 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Tina! We apologize for any confusion. Please reach out to our Customer Experience team for the next steps—they’ll be happy to assist you with a replacement or refund. We truly appreciate you bringing this to our attention and look forward to resolving this for you.

Valorada con 2 estrellas sobre 5

Not what is pictured

I was so excited to get these earrings. As pictured they are green with white, but when I received them, they’re actually green and blue. Not at all what was pictured or what I wanted.. disappointed. They will go back.

27 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Susan, Thank you so much for letting us know about this. We are so sorry the confusion! Please know this appears to be a one-off situation and our team would be more than happy to look into this for you. We ask that you reach out to our Customer Experience team directly for next steps. They are available by phone (888-501-8101), email (customerservice@tnuck.com), SMS, and online chat. We apologize for the inconvenience and look forward to making things right!

Valorada con 1 estrellas sobre 5

Your delivery service changed my address

I noticed that your delivery service, Veho, had an incorrect delivery address for me. They said their system must have transposed it. Because the package is out for delivery, they said they cannot change the address. Now it is unlikely my package will arrive today. I need it today and I have been billed for it already. Very disappointing. Unacceptable, really.

27 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Clothes were hit or miss; Refund process TERRIBLE

Clothes were hit or miss. I kept a few items that were okay, but not great. Returning is terrible! It took 3 weeks to get a refund and one item I returned was not included in the refund. Customer Service is non-existent. Texting, calling, chatting, emailing...no answer.

26 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Cara, Thank you for bringing this to our attention. We are so sorry to hear about your negative experience and can assure you this is not the level of service we strive to provide. Our Customer Experience team is available by phone, email, SMS, and online chat 7 days a week. We would love to help rectify your refund and take a deeper dive into what may have happened. Please give us a call at 888-501-8101 or send us an email at customerservice@tnuck.com. We are so sorry again and look forward to making things right!

Valorada con 2 estrellas sobre 5

I appreciate customer service informing…

I appreciate customer service informing me this had been delivered. There was a mix up in delivery and tracking stated needed to be pickup at my local post office, but was delivered to my home address.

I tried the jacket on and I'm disappointed in the structure of the jacket. Very boxy and not at all taylored. I am returning it. It is not flattering. The double breasted buttons are beautiful but with the straight boxed style it is just not flattering unless your a size 0 or 2.

24 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great delivery time. Too long!

Great delivery time. Nice, heavy weight denim skirt. However, it was too, too long! I am 5'6" and it touched the floor. Because of the hem design, I would not hem this myself. The last dress I had hemmed cost $60.00. I was unwilling to add this to the cost of this skirt.

21 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Difficult to return item

The website and confirmation email I received when my order arrived, had no place on the site with info on how to return the item. However, after emailing them, they kindly sent me what I needed to make my return. I appreciated their quick and polite response.
As someone who orders many items online, I would recommend they include that info on their site to make it more convenient for their customers.
I want to include that the only reason for the return was the sizing. The dress is lovely and so well made. I have ordered from them before and love their clothing line. Highly recommend them and will order from Tuckernuck again!

19 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Lisa! We are so sorry to hear you are having trouble returning your recent order. Please click the following link that will take you directly to our returns portal: https://returnsportal.tnuck.com/.

We offer returns through UPS and Happy Returns. If you have any additional questions, please reach out to our Customer Experience team directly and they would be happy to set up a return on your behalf. We can be reached at 888-501-8101.

Valorada con 2 estrellas sobre 5

Frayed edges all over the dress.

This is my first time buying from Tuckernuck. I was very excited about this dress, but when I opened the package and took it out, I saw frayed edges at the neckline, sleeves, buttonholes and bottom. There were loose threads all over the dress. I don't mind paying for a quality dress, but I do mind when it looks cheap. I'm going to return it. Also, I wanted to speak to a real person when I was considering what size to buy, but that was not a thing and I had to text. I probably won't buy from here again.

20 de marzo de 2026
Opinión espontánea
Logotipo de Tuckernuck

Respuesta de Tuckernuck

Hi Ellen, We’re so sorry to hear about your experience—this is certainly not the standard of quality we hold ourselves to, and it sounds like you may have received a defective item. We completely understand your disappointment, especially when you were so excited about your first purchase.

We’d truly appreciate the opportunity to make this right. Please reach out to our Customer Experience team directly so we can take the next steps with you. Our team is available by phone Monday–Friday from 9:30 AM–12 PM EST at 888-501-8101, and we’re here to help!

Thank you for bringing this to our attention—we hope to turn this experience around for you.

Valorada con 5 estrellas sobre 5

I love this dress

I love this dress. The knitting on it is exquisite and I was afraid that the white trim wouldn’t be flimsy, but it’s not. It’s a very classy. I am going to three weddings this summer and it will be my go to for every wedding. I’m short and chubby so I have cute pair of low heels that will pull it together perfectly.

18 de marzo de 2026
Opinión espontánea

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