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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service, really useful tofu press, does exactly what it claims to do! I would recommend

Valorada con 5 estrellas sobre 5

Fantastic company! We've had our tofu presses for 6 years now. They're still as good as new but one of the elastic bands had started to break. It's brilliantly simple that the bands are available to... Ver más

Valorada con 3 estrellas sobre 5

I'm delighted with the tofu press which is currently in the fridge doing its job to the best of its abilities. However I have a complaint about the delivery. I don't know if it was delivered by Royal... Ver más

Valorada con 5 estrellas sobre 5

Goodbye soggy tofu!! We were advised to press our tofu overnight in the fridge, and sure enough in the morning it was drained and firm to cut into pieces for the marinade prior to using our recipe.... Ver más

Información sobre la empresa

  1. Tienda de encimeras

Escrito por la empresa

Tofu is healthy and versatile but the secret to make it delicious is to press it first using Tofuture's innovative and original Tofu Press


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

71 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(71)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Tofuture press bands snapped - customer service sent replacements

Edit: Tofuture has since sent me replacement bands to replace those that have snapped (note that I requested that they only send bands rather than a full new unit as offered in the reply below for environmental reasons). Their customer service was polite and the replacements were sent out promptly. I have upgraded the review to 5 stars to reflect the good customer service experience. They have also fixed the VAT issue on the UK website which makes replacement bands more reasonably priced.

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I bought the tofuture press despite being slightly worried about the elastic bands snapping, though I was assured by many customer reviews that the bands are tough and last.

Well, one of the elastic bands of my press snapped after about 6 months of medium use. The device is useless without the bands.

I am in the UK and went to order replacement bands + a spare set. They advertise at £3.49 per pair, but that is without tax. They add the tax on at checkout (not a practise allowed in UK), and then once I entered my address, they added £4.00(!) delivery on top.

A set of two replacement band pairs came out to £13.18. This is over half of the cost of the original unit.

I am disappointed that the bands broke and that they charge so much for replacements. It is currently sat being useless in my cupboard and I will probably chuck it at some point (Edit: no longer true since tofuture sent replacement bands, I will be happily using it again!)

13 de julio de 2025
Opinión espontánea
Logotipo de Tofuture Ltd

Respuesta de Tofuture Ltd

Hi Stefan,

Thank you for taking the time to share your feedback, and I'm genuinely sorry to hear about the issue with the bands. This clearly didn’t meet the quality standards we hold ourselves to, and I understand how frustrating it must be to have a product become unusable so quickly.

We’d like to make it right. I’d be happy to send you a brand-new tofu press at no cost, and we will also issue a full refund for your original press and bands order.

Your experience—and similar feedback from other customers—has prompted us to make changes. Starting early next year, we’ll be including two extra replacement bands in every press order to help prevent situations like this.

Regarding the Tax/VAT confusion: you're absolutely right. Our new website initially launched without pricing configured to include VAT for UK orders. That’s now been corrected, and pricing will show VAT upfront going forward. Thank you for flagging this.

If you’re open to it, please contact us directly at admin@tofuture.com so we can get your refund and replacement sorted. We truly appreciate your support and the opportunity to improve.

Warm regards,
Tofuture

Valorada con 5 estrellas sobre 5

I love this product

I love this product. Got my own as a Christmas present a few years ago and now I’ve bought my housemate one as I’m moving.
It’s simple, sturdy and tidy

1 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Tofuture thinking

Fantastic company! We've had our tofu presses for 6 years now. They're still as good as new but one of the elastic bands had started to break. It's brilliantly simple that the bands are available to but separately to avoid having to unnecessarily replace the whole thing. Delivery was speedy and the cost low.

Very impressed all round, thank you Tofuture!

4 de noviembre de 2023
Valorada con 3 estrellas sobre 5

Very useful item, but delivered by an idiot

I'm delighted with the tofu press which is currently in the fridge doing its job to the best of its abilities. However I have a complaint about the delivery. I don't know if it was delivered by Royal Mail or another company. Whoever it was left it outside leaning against the gas meter of one of my neighbours. Fortunately I had to read my own meter this morning, so I noticed the package, which was soaking wet from the heavy rain. It was probably there for several days.

4 de agosto de 2023
Valorada con 5 estrellas sobre 5

Love it!!

Excellent communication from the team. Quick delivery. I love my tofu press. It is simple to use, sturdy and compact.
Tofu tastes great with great texture!

4 de julio de 2023

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