Tohaadesign Opiniones 445

Abattant WC instable dès l’installation : les fixations se desserrent à l’usage, produit inutilisable.
Plusieurs essais réalisés en suivant les instructions + remplacement des charnières envoyé par le SAV, sans amélioration.
Service client qui fait traîner (demande de vidéo répétée) sans proposer de solution concrète.
Très déçue, je ne recommande pas.

Le produit est certes superbe, j'en ai acheté deux. Cependant, les fixations (joints et système de serrage) ont commencé à se détériorer assez rapidement et au bout de trois ans, l'une des lunettes n'est plus du tout attachée. De surcroît, la décoration en placage a commencé à se décoller au bout de deux ans.

une étoile obligatoire autrement je ne peux écrire d'avis site a fuir aucun respect pour le client j'ai attendu 2mois pour avoir ma commande ( charnières de fixation ) on m'a baladé pour ne pas me rembourser. J'ai écrit un courrier recommandé avec AR aucune réponse. Une honte!

The customer service was absolutely amazing. I ordered the wrong toilet seat. They shipped me what I needed in a timely fashion all their products are quality. I will be a forever customer.

Not good. This company is in France and returns are terrible and they will not help with shipping. Businesses out of the US should clearly mark that on their site.

Thank you for the response, but this does not address the core issue.

At no point during the purchase process was there a clear, user-friendly option to distinguish between round and elongated toilet seats (you have to search and find it) - which is a fundamental product variation. That is not a minor detail; it is a basic requirement for ordering correctly. The lack of this option on your website creates unnecessary confusion and leads directly to situations like this.

Shifting responsibility to the customer while ignoring a clear gap in your purchasing experience is not acceptable. This is not simply a “customer mistake”—it is a failure in product listing and UX design. Additionally, expecting a customer to pay $28 in return shipping due to that oversight—while offering no meaningful resolution—is poor customer service. A company that values its customers would take accountability and work toward a fair solution, rather than defaulting to policy. A fair resolution would be for you to pay the shipping and senile the correct seat.

Your response reinforces the concerns raised in my original review. I strongly encourage you to revisit both your website functionality and your customer support approach, as this experience does not reflect well on your brand.

Each time I tried to put the toilet seat on it’s not fitting the toilet I tried line it up I even watch how it’s installed on tube and still I haven’t been able to install this toilet bowl seat I do not know what I’m doing wrong

Great aesthetic, quality material, looks great in area! Two thumbs up!

The toilet seat is lovely and the shipping was super fast.

We love the toilet seats! Now we have two. Everything was easy. Ordering was effortless. Shipping was fast.

I'm in Dublin, Ireland and I work in advertising so I have a bit of an eye for design. When you think about a boring toilet seat and bathroom fittings, why not go for something unusual and unique? Create a bit of personality.

So I searched online and Tohaadesign know how to do that. Excellent products, excellent design and on top of that, superb customer service. Why would you go anywhere else? When these are the best in the space. No doubts and so I bought.

I did.
I will again.
You should.

Stuart

Received my new Tohaadesign, great packaging and item was in perfect condition. The design looks good online but it looks so much better in person! Very happy with the quality and artwork.

Amazing product

The toilet seat arrived quickly and was packaged nicely. The quality of the print looks amazing. Seems well made and sturdy. It is a beautiful art piece!

Bonjour, je suis très heureuse du rendu de l’abattant. Original et livré rapidement, mais il se dégradent rapidement. Les revêtement se décollent. Je n’en rachèterais pas, dommage car ils sont très joli au début.

I absolutely love my new toilet seat! It fits perfectly, was easy to install, and is both comfortable and beautifully vibrant.

It pairs perfectly with the shower curtain I purchased, bringing everything together for a true spa-like bathroom makeover.

I couldn’t be happier—thank you!

The product was high quality. The design was lovely.

Turns boring into fun. Lot's of compliments. I would purchase more except I don't see the quick release hinge for sale? I saw it in your video but not in the ad.

I had a wonderful customer service with Tohaadesign! The beautiful toilet seat arrived in perfect shape and looked even better in person!
My problem was that I thought that my elongated seat didn't quite fit my elongated toilet bowl after I installed it.
When I reached out to Customer Service they politely explained that the BASE on the toilet seat had to first be removed using the small Allen wrench, which was provided, THEN reverse the orientation of the BASE so that the Hex bolts face UP! This is how you extend the length of the seat to the correct fit and be careful with the very tiny screws in the base and you're DONE!
My friend and my brother will be purchasing seats from Tohaadesign after they saw the beauty and quality of my seat! Love it! Thank you!

Très bon produit, livraison rapide, emballage parfait, je recommande

Thought I had ordered the wrong size and it was actully user error on installation - customer support was top notch