tomahawk-steakhouse.co.uk Opiniones 

A rare night out spoilt by poor service, poor food, dirty table and Glasses and well over priced. On arrival we were shown to a dirty table with Water glasses on the table which had lip marks on with out being checked and had to be changed. The food arrived cold and when paying £75 for a steak platter for 2 people you expect the food to be warm at least. The Sauce which you had to pay extra for arrived with a skin on it and inedible, the side veg limp and cold but the very best was the glass of Spritz (wine and soda) at £11.95 each!!! The bill arrives with the service charge added and when complaining on line nothing happens, not even a covering email or phone call. Being in the Hospitality Trade ourselves i'm sorry but i would never consider advising my guests to go to Potto as it appears thy don't care.

Terrible experience at Potto. The service was way below standard and didn’t reflect the price at all. It was cold in the restaurant, staff was unattentive and inexperienced. The food was good but took 1.5 hrs to arrive. 2 meals had to go back cos the steaks weren’t cooked right. We filled out the feedback form 2 weeks ago but haven’t had any response. We won’t be going back.

I went out with a girlfriend last night For a nice steak and a nice night out. I ordered the potterhouse steak. Wot cost me 45 pound? When it arrived I was shocked of how many chips were on the plate. Big steak and at least Handful of chips. I would have expected more chips for the price I'm paid. I was still hungry and went to McDonald's on the way home. Not a very good experience. Will not be returning to that restaurant. Ps The stuff weren't really friendly. I suppose that was a good thing.

Very poor . The table wasn’t ready . The festive menu is terrible value for money and nothing special . Tiny portions, cold soup dry bread , the dressing missing from the salmon starter . We were asked to pre order the meals but the service was so slow dispute not being that busy . The veg was mush in cream. Won’t be going back . The service charge was automatically put on the bill and the staff looked like they didn’t want to be there . It was rectified promptly when we complained and the staff very apologetic . However you need to deliver when your charging these prices
Acklam hall

Almost perfect in Morpeth for a family meal tonight. Table for 6 in a booth was terrible. Maybe for 6 kids but for 6 adults no room at all. Staff kindly found us another table. Service good but orders not right when served and forgot a drink. Despite this the food was good steak cooked perfectly. Expensive but a nice night.

Visited last night with the family requested a sea view which we told no problem when booking. Arrived and took to a table in a corner. There was 3 tables unoccupied in the conservatory I said we booked one of those we were told they were all fully booked. We stayed 2 hours, the whole time those "booked" tables sat empty. I had a ribeye which was tough and untasty then as soon as I got outside to the car park I was sick! Got home sick again!

Saltburn by sea, absolutely shocking, 1/10
Portions are stingy.
Avoid!

Ordered wagyu rib eye steak. Took 2 hours to arrive and it was ordinary. I’ve had better steaks in the pub. Definitely not wagyu beef. Will not be going back

Where to start? Absolute appalling experience at the Saltburn seafront. Poorly managed in the extreme, Harsh to say but the waiting staff are oblivious to paying customers. Music more suited to a nightclub and horrendously loud. The food ? Dry and frankly awful. Served a steak without a steak knife. Ordered a peppercorn sauce which was a Diane and as thin and tasteless as water. Had young children their food was undercooked and untouched (not that anyone noticed) I am not a person who complains but honestly save your money and your time and AVOID. Actually this ranks as the worst place I’ve ever eaten. We are locals and tried this when it opened and it was terrible decided to give them the benefit of newness and try again and I’m filled with instant regret. Abysmal.

First time of eating at a Tomahawk restaurant and never again. Overpriced, dry food. Chicken parmo had no bechemel sauce on under the mountain of grilled cheese slung on top and melted under the broiler. Waygu beef burger as dry as a desert, when should be juicy. Staff oblivious to customers waiting to be seated then after waking them up constant interruptions whilst trying to eat the food. Then to finish off nearly got 3rd degree burns from an Americano coffee that had obviously been left too long before serving so, some bright spark microwaved the contents and the cup and after being served to me couldn't even touch the cup for nearly 3 mins or put it to my lips. If I could give a minus score I would. Eat there at your own choice but not for me or hubby.

Visited the Newcastle restaurant tonight at 5.30 .
Service was ok ,Food was barely warm on arrival but I don’t like to make a scene .
Upon getting the bill we noticed £13 service charge added to the botto
which was optional, I don’t mind leaving a small tip usually but to some of us this is a lot of money , also the fact it’s pretty much forced down your neck doing it this way . We opted not to pay this ! In a very unprofessional manner the staff member who took the payment shouted to the sever THEY ARNT PAYING THE CHARGE ! He asked us if we are sure ?!

On what planet do you find it acceptable for the staff to embarrassingly announce that we aren’t paying the service charge and for them to the question our made decision to not pay. It’s absolutely disgusting thinking that they can speak to customers that way, we would have been more than happy to leave a small tip but not 10% of our bill, perhaps you should change this procedure

Went to the Stockton Heath branch for my Birthday.
The decor and ambience is 5*
Food was delicious
3 couses for £20 was a bargain and still 5*

Table welcomed us with a Birthday Balloon, Birthday card and was followed by glasses if fizz. What a lovely touch that made the experience perfect.
Will definitely be going back, fingers crossed the early bird 3 courses is still on. This is great for those who's finances are a contributing factor.

I'm surprised by some of the low ratings on here as we had a great time in the Morpeth branch today.
Staff were really nice, efficient, not pushy at all it was a good atmosphere.
Starters were really good. two of us had the chicken mozzarella croquets and one the pork belly. Pork belly a little dry but still nice.
Steaks were perfectly cooked no complaints and the creme Baileys desert was delicious.
I'd definitely go again and to be fair if I'd read the reviews before I went i possibly wouldn't have gone in the first place.
But my experience was that it was really positive and enjoyable.

I visited the Saltburn restaurant yesterday, only for a drink, however I was impressed with the service that I received from Paige, she was friendly and knowledgable and her customer service skills were very good… we were impressed. It’s rare, to receive good customer service these days and she definitely stood out from the rest …

Amazing food at darlington tonight! Took our 4 kids 2 if whom are autistic and sometimes struggle in restaurants but this place always accommodates. I had the wagyu burger which was cooked to perfection. All the food was piping hot and very well presented. The staff were really pleasant as always . Tonight's had to be our best meal yet!

The 3 for £20 offer not worth half of that.
Went to the Tomahawk in SALTBURN.
I had been recommended top go here buy a friend.
The premises is very nice staff friendly but the food for me was very disappointing.
The size of the portions were to small and the main was meat balls assuming you would get a plate of meatballs.
Well what you get is 4 in total small and over cooked meatballs and chips. The portion is not big enough for a kid let alone an adult. Soft drinks are very expensive at £3.99 for a large coke. Then they have the audacity on the bill to offer you an optional additional payment of 10% towards service charge on top of an already expensive bill. I can say I didn't take the offer up. Would I be going back no the value for money factor does not exist her even with there so called 3 for £20 the meals are so small that you will need all 3 courses to feel somewhat satisfied that you have ate something. Very Disappointed.

Booked a room for a cheeky getaway at Potto. There was a deal in for 3 courses for 20 so we booked a table. My wife was choking on a chicken bone and they just stood there and didn’t even offer a glass of water. Starter was tiny and the steak was very tough and gristly. When they asked us how the meal was and we explained the manager said I am fffing sick of this just give them a bottle of wine. We went to the room after as we were appalled and the next room had left their TV on full blast all night (we heard them come in at 5 and eventually turn it off). We then left at 5:30am. Will never return. Did not reply to our email the following day.

Attended the Acklam Hall in Middlesbrough Steakhouse
It was a special 3 for £20
Seriously I would not have paid that!! The starter was two spring rolls which were over cooked
The steak came with fries and that was it if you wanted salad greens you were looking at £4.50-£5.50 extra sauces which were awful an extra £3.50 the steak was extremely tough the desserts were even worse!!
The young lady who took our order was pleasant but we waited forever for the food to arrive then my friend stopped a waitress and explained she’d being given the wrong sauce which was meet with a scowl and was never brought a sauce
And the drinks omg £2.50 for sparkling water 2/10 and that was for the young girl who was service with a smile shocking sort it out!!!

Service was great, food the same. A great place to go out with family and friends totally recommend it.

First time , ok probably won’t return.
We booked for our anniversary, it’s Wednesday night so a nothing night . No atmosphere, staff were average and helpful when asked .They brought main course meals but no cutlery, dessert menu arrived and hadn’t cleared the main course plates felt a bit rushed . If you want people in and out during the week reduce the menu . Food nice nothing special, felt a bit like Spanish tapas £10 dining experience with the £75 per head price tag . Really felt like something was missing, shame really because I was looking forward to dinner at Tomahawks Stockton Heaths restaurant. Probably won’t be going again . 😢