I did not receive my order after more than one month and no one reply to my emails and inquiries through contact form online. Utterly disappointed. Felt like I have been scammed.
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Consulta las opiniones de los clientes
Ordered two items. Products shipped quickly to the US. However, one of the bottles were opened and pills were all over inside of box. Emailed Toms Nutrition (TN) to notify of issue and requested rep... Ver más
La empresa ha respondido
I love Omega 3 Herring Caviar from Oliver Nutrition. It trully transformed my hair which is way thicker now. I've been using this product for over 2 years now and my hair was never more beautiful. It... Ver más
La empresa ha respondido
I’m a professional golfer who used really struggle with on course fatigue and dips in focus and energy levels during my rounds. I switched over to Tom Oliver vitamins and supplements and straight a... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Providing the highest quality in premium nutritional supplements such as Omega 3, Vitamins including Vitamin D, Diet Protein Natural supplements, Vegan bars and more.
Información de contacto
148 Watling Street, NN12 6DB, Towester, Reino Unido
- sales@tomolivernutrition.com
- tomolivernutrition.com
3,2
Medio
481 opiniones
Ha contestado el 23% de las opiniones negativas
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Respuesta de Tom Oliver Nutrition
Hi Keith
thank you for your kind words. we try our best to deliver the best in both product and service.
kind regards
Tom Oliver Nutrition.
great like it and more than happy
15 de abril de 2024
Respuesta de Tom Oliver Nutrition
Thank you Salma for your feedback and we are so happy to hear you are enjoying our service and products.
kind regards
Tom Oliver Nutrition
TOM's commitment to valuable product and efficient process
Tom's commitment from the very outset to valuable product development and his personal endorsement.
3 de abril de 2024
I ve been waiting for more than 2…
I ve been waiting for more than 2 months for my order and haven’t recieved it.
They said that will send it again and i havent recieved anything.
I ve tried contacting trought email and no response.
14 de abril de 2024
Opinión espontánea
Respuesta de Tom Oliver Nutrition
Dear Paul. Thank you for your feedback and comments. please note that your order has been attempted to be delivered several times by DHL and has already been returned to us once at which point we resent your order. looking at the current tracking on your order which can be found by logging in to our website ( we have also just resent these details to you via your email) you can see the most recent attempt to delivery was in fact yesterday. we would ask you to contact DHL directly to arrange a new delivery time at your convenience.
We do apologise for any inconvenience caused.
Please send my missing items
I ordered quite a few times from this website. The order would come out for delivery quite fast. But unfortunately, I often had items missing. The staff who packs the items don't check the order amount. It came to Dubai, where I ordered; I had to pay twice the customs taxes for the same order as well. It's time-consuming and inconvenient to receive.
This time, it happened again. Somebody answered my inquiry about missing items. I had an email to ask for the order number. After writing back, I never heard from them again. Please find my missing items and send them ASAP.
27 de febrero de 2024
Respuesta de Tom Oliver Nutrition
Dear Jing,
Firstly thank you for your feedback. As discussed via email we did send a reply to you regarding the management of your order. In the meantime we have spoken and your missing items have been sent today for you.
we do apologise for this and we will investigate with our fulfilment team as to why this happened.
kind regards
Tom Oliver Nutrition
Diagnosed with Trigeminal Neuralgia and…
Diagnosed with Trigeminal Neuralgia and needed a number of supplements to support a healthy gut and overall nerve system. Turned to Tom Oliver’s pills and couldn’t be happier.
31 de enero de 2024
Opinión espontánea
I placed my order more than 2months but…
I placed my order more than 2months but still I haven’t received
Such a worst delivery experience
Didn’t expect this
10 de febrero de 2024
Respuesta de Tom Oliver Nutrition
Dear Vishnu,
Thank you for your recent review on Trustpilot.
We are sorry to hear of your experience, upon checking your order we can see the shipper at your destination does have your package.
We recently have moved our fulfilment centre from Singapore and your order was sent from our UK fulfilment.
Unfortunately, sometime these goods can be held up by local customs.
I have personally contacted them to help assist the clearance of this order however we always recommend our clients to do the same as we have limited authority over local shippers at destinations and customs.
A good buy
Hassel-free ordering process and quick delivery. The OMEGA -3 capsules are a good buy and value for money. The best Omega-3 I have ever purchased!
25 de enero de 2024
Great product, super fast delivery
Switched from a high street brand in order to get supplements delivered to my door, so far so good, loving the products and super fast delivery 🚚
14 de febrero de 2024
Opinión espontánea
Well managed and effective delivery of…
Well managed and effective delivery of ordered items
23 de enero de 2024
Unreliable service and poor communication
Used previously and been impressed with both the products and the service. Sadly this time I still have not received any of my order two weeks after they took the money from my credit card. Communication has been very poor with them ignoring most of my emails. I can accept delays in delivery if kept informed, but lack of communication is unacceptable.
26 de enero de 2024
So far the products seem to be doing me…
So far the products seem to be doing me good!! Good delivery service, packaged for safety and delivered on time.
12 de enero de 2024
Waited a week with th no contact from…
Waited a week with th no contact from you about my order, emailed and got answer from someone who obviously couldn’t be bothered, emailed again and got same response, fobbing off. Third email I was sent Royal Mail delivery date, still no order, emailed again and got no answer! Nearly 2 weeks when money was taken already is not the best customer service, compounded by the apathy from your customer services doesn’t bode well, all people expect is updating and then we may not be nervous of using you again.
8 de enero de 2024
Respuesta de Tom Oliver Nutrition
Good morning Judith,
Thank you for your feedback regarding your recent order and we are sorry you feel this way. We did receive two emails from you regarding your order and replied with your tracking number. A second email was received by our director at which point he immediately called you with the number we had on file. I can see from our system that your order has now arrived also.
i again do apologise and hope you enjoy our products.
Kind regards,
I have made my order on Dec 16 and I…
I have made my order on Dec 16 and I have not received the shipment yet. it is stock between Deutsche Post Mail Terminal & DHL global.
I have wrote and complain multiple times but no progress.
22 de enero de 2024
Opinión espontánea
Respuesta de Tom Oliver Nutrition
Dear Sir,
thank you for your feedback regarding your order. We do apologise for the delay in the delivery of your item. Please note that due to your order being an international order and outside Europe, goods are often subject to customs review and delay. This is unfortunately something we have limited say on. We did contact you via email dated 01.01.24 informing you your order had been dispatched and also in reply to your email dated 02.01.24. In the meantime we again did email you yesterday dated 23.01.24 informing you that your order was with DHL and in customs review. we always recommend that you contact DHL directly via your local handler during any customs hold up and we ourselves have reached out to them to try expedite the order.
If you have any more issues please do reach out to us again via email.
Kind regards
Tom Oliver Nutrition
Highly recommend!
Excellent company to work with and Tom shows a wide berth of knowledge in field.
Tom is always professional and pleasant to communicate with and has a passion for his company.
Highly recommend Tom Oliver nutrition to anyone wanting to work with or for Tom but also to purchase his high quality products.
18 de diciembre de 2023
Opinión espontánea
Order placed on the 30th Dec 2023
Order placed on the 30th Dec 2023, still have not received the product over 2 weeks later?
Order has now arrived, going forwards better communication about the order would have been beneficial.
30 de diciembre de 2023
Respuesta de Tom Oliver Nutrition
Dear Darren, firstly we would like to apologise for the delay in your order. we have investigated this and can see your order was unfortunately lost by the shipper. We sent out a new order dated 14th January next day delivery and this should be with you today 15th January. we again do apologise and will investigate further with the shipper as to why this happened.
Order not received
I have ordered several times through your site and never faced issues. But my order this time took long and I have tried to reach out to the sales team to help me track my order but no responses at all. I haven’t received my order yet!
30 de diciembre de 2023
Respuesta de Tom Oliver Nutrition
Dear Sami, thank you for your message and we do apologise, however we did reply, to your emails dated 11th January 2024 and informed you that your order was returned to us. In the meantime we have contacted the shipper who informed us this was due to a missing postcode. This was rectified and your order has since been resent via expedited services.
Great directly from website!
Great directly from website, from order to dispatch and arrival!Through Amazon, no dispath date for days so reverted back to the website. Differing experiences for the same product.
18 de diciembre de 2023
I still haven’t received my order and I…
I still haven’t received my order and I sent an email to follow up with no response back! Very disappointing!!!
12 de diciembre de 2023
Respuesta de Tom Oliver Nutrition
Dear Sir, we do apologise for the delay in your order and having investigated, we can see that your order is on its way, however for your international destination, standard shipping can take 10-12 working days. This unfortunately can be held up this time of the year due to high demand and holidays and for this we do apologise. We do offer a premium shipping option to unsure a faster delivery should you prefer this in the future.
In regards to your previous communications could you please inform us as to where you sent any follow. we did receive an email from you yesterday which was swiftly replied to informing the above.
Kind regards
Tom Oliver Nutrition
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