Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I approached this web designer for a website to be designed from scratch. He was very attentive and professional, providing me with exactly what I wanted. My website has also attracted a lot of hits which has developed into leads and business for myself. I am so thankful for the hard work Tom has done.
I engaged this developer to carry out amendments to my business website. While some of the requested changes were eventually implemented, the overall experience was frustrating and far more difficult than it needed to be.
From the outset, there was a strong emphasis on hourly billing rather than properly understanding the scope of the project. A quote was offered before the workload had been clearly assessed, and I received an invoice partway through the process — before the agreed changes had been completed. For a serious, established business operating in a competitive market, this felt premature and unprofessional.
Communication lacked clarity and continuity, and the working relationship felt transactional rather than collaborative. When you run a business that depends on brand positioning, SEO, and strategic presentation, you need a web partner who takes ownership and sees projects through to completion before focusing on payment.
He may be better suited to clearly defined, small technical tasks rather than ongoing, business-critical development work.
Respuesta de Tom Wilson - Web Designer
Thank you for your feedback. I would like to clarify the position regarding payment, scope, and project delivery.
A part payment was received prior to the commencement of work, with the remaining balance invoiced only once the agreed work had been completed. At no point were invoices issued mid-project, nor was payment requested in advance of delivery beyond the initially agreed deposit.
All work was carried out in line with the agreed scope and terms established at the outset. Towards the end of the project, an additional list of requested amendments was provided and completed in full. Any delays encountered during the process were due to technical limitations within the existing hosting environment and were outside of my direct control.
While I respect that experiences and expectations can differ, I do not believe the feedback accurately reflects how this project was managed or delivered. I wish you every success moving forward.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
