Top Barcelona Apartments Opiniones 7

Our stay here was extremely disappointing, and honestly the worst customer service experience I have ever had.
We were a group of 10 people renting 2 apartments from May 6th to May 11th. During our stay, there were several days of heavy rain, and one of the apartments experienced a serious water leak. This was not a minor issue — large amounts of water were coming into the apartment.
We contacted management immediately, but their response was completely inadequate. We were told that nothing could be done for 2–3 days and that the only solution they could offer was to provide extra towels so that we could clean up the water ourselves. No one came to inspect or properly address the issue while we were there.
As a result of the leak, my AirPods and iPad were damaged by the water. When we requested compensation for the damages and for the unacceptable conditions, they refused and simply said “sorry.”
What made the situation even worse was the follow-up message we received from management, which falsely claimed they had offered meaningful assistance and that we declined help. This is simply not true. Throughout the entire process, we felt dismissed, not taken seriously as paying customers, and repeatedly misled.
A leak severe enough to cause property damage should have been treated as an urgent matter, not brushed aside with extra towels and excuses.
I would strongly advise others to avoid staying here unless they are willing to risk poor maintenance, lack of accountability, and extremely disappointing customer service

Awful Experience, Not Worth Recommending

My experience with Top Barcelona Apartments was just terrible. I want to warn others against booking with them, especially if you’re planning a holiday in Barcelona. We booked an apartment from September 14th to 17th, but when we got there, the apartment was nothing like what we had seen in the pictures on their website.

After we arrived at the apartment on September 15th at 2 am, we were in for another shock later that same day- there was water dripping from the ceiling. We contacted the owner right away, explaining that the rainy weather had caused a leak. We asked for help to fix the issue and even suggested moving to a different room. To our surprise, the owner simply told us to put up with the dripping water or find somewhere else to stay. We felt really uncomfortable and didn’t want to stay in a place with such obvious problems, so we had to find a new hotel.

We sent pictures and a video showing the big cracks in the ceiling where the water was coming from. At first, the owner said we’d get a refund if we provided evidence of our experience. But now that we’re back from Barcelona, they’ve changed their tune and are refusing to give us our money back for the three days we paid for, even though we stayed for less than 24 hours. Instead, they’re offering a voucher for a future stay, which just doesn’t seem fair.

I strongly recommend anyone thinking of booking with Top Barcelona Apartments to look for a more reliable place to spend their vacation in Barcelona.

I've used these apartments the first days living here in Barcelona. They're confortable and clean and the price was fair so nothing bad to say at all.

Used their service to rent an apartment before moving permanently to Barcelona, very quick, reputable, would do it again.

Possède de très bon appartements, tous bien situé (centre de Barcelone) Avec des prestations de grandes qualités !
Si vous deviez louez un appartment ou une chambres à Barcelone, je vous recommande vivement de passer par Top Barcelona Apartmentes

Très bon séjour à Barcelone dans un appartement avec terrasse en plein centre à 2min de la Place de Catalunya, l'accueil était en français, très aimable, les échanges de mail avant d'arriver était très rapide et les réponses précises ! Merci

I visited Barcelona in October 2014 and stayed in the studio provided by Top Barcelona Apartment. Its an apart hotel called Barcelona Fifteen. Location was just perfect, free WiFi, very clean and sunny room. The staff was very professional and helpfull, they explained me everything and gave a short introduction about beautiful Barcelona. Now i reccomend them to all my friends to reserve apartment in Barcelona!