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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Scammers. Their business model appears to be selling the same key to more than one person. Also, in the email they sent with my product key, they literally wrote: "Leave a Positive review on Trustpi... Ver más

Valorada con 3 estrellas sobre 5

Purchased Microsoft 2016 for Mac, I haven’t received any download . After two days , my messages were replied to, unfortunately the site was down for maintenance. I received my download but unfort... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

*Update* Just received the key via email and has downloaded/ seems to be working fine Annoying they don’t reply to emails etc. and did take longer that expected to get the code to download as is a... Ver más

Valorada con 5 estrellas sobre 5

Brought a Wowcher deal and redeemed but didn't receive any confirmation email or licence code at first. After reading some TrustPilot reviews for this site I thought I had been scammed. I contacted su... Ver más

Información sobre la empresa


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(419)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Very poor service

I bought microsoft office through wowcher app, redeemed voucher on topfast keys but it was not compatible with my chromebook. I tried getting a refund so i contacted topfast keys but no response and also tried watsapp. I would not recommend them at all very poor service!

3 de marzo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I ordered a office 2021 key via…

I ordered a office 2021 key via wowcher. I followed the instructions but did not work. Took a while to find out the only support that works is Watsapp to reach topfastkeys.
Over 3 days managed to get my issue resolved and software successfully installed. Quite involved but the software was cheap and I knew the reviews were mixed.

2 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Microsoft Office Home

I am so happy to be able to provide a positive review for TopFastKeys. I have just completed the purchase and download of their Microsoft Office software on to my Mac.
The process was smooth and trouble free.
Many congratulations.

2 de marzo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fixed!

It took a couple of days and over a weekend, but in the end sorted out my issue. Good service.

28 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered Office Pro 2021 from…

I ordered Office Pro 2021 from Topfastkeys from an offer found on Wowcher - of all places! - and although was initially sceptical took the plunge and was delighted! I was really impressed by how quickly the license key came through and how easy it was to install. The Office Pro 2021 package was a bargain and I would definitely reccommend them and use again in future.

28 de febrero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Did not get what I ordered at first

I purchased Microsoft Office Home and Business 2021 for Mac on wowcher. But when I redeemed the code Microsoft informed me that the code was for a PC and told me my Mac was not compatible. I chased with TopFastKeys initially per wowcher policy. When they didn’t respond within 72 hours chased up with wowcher. Wowcher also had a policy where they had to wait 72 hours for the merchant to respond to them. It has being 10 days and I am yet to have a resolution from TopFastKeys or wowcher.

Update: Decided to chase again on whatsapp after reading other peoples reviews. So after 10 days of zero communication from the merchant they finally responded and sent a new product key that seems to be correct but won't now for sue util the product downloads.

28 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

CUSTOMER SERVICE

I used What's App to communicate with TopFastKeys for customers service, I was sending loads of message and concerns they were going no where, but that was not the case, some one called Noah came to my rescue and answer all my concerns!
A problem I was having for a week (via a 3rd part - Living Social who sell on behalf of TopFastKeys), Noah solved, I couldn't believe it, I had been tearing my hear out with Living Social, I cannot thank Noah enough you are a real asset to TopFastkeys.

28 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really happy

I ordered Office Pro 2021and was really impressed by how quickly the license key came through and how easy it was to install. Would definitely reccommend and use again in future.

28 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Customer service was very good once I…

Customer service was very good once I got through to them. The original software purchase did not download and I had to dispute the charge to get a response. Once they responded, they solved the problem and I got the purchased software.

27 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Office 2019

I bought a Wowcher code for Office 2019. The whole process was good and the whole procedure through TopFastKeys was first class. Very impressed

27 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Purchased Office Pro Plus 2021 from this retailer. As promised, the download link and key arrived very quickly and the installation was straight forward.
Would use again in the future

27 de febrero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I ordered my Office Pro Plus 2021…through Living Social

I ordered my Office Pro Plus 2021 product on the 24th and received my key about 30 minutes later. There did seem to be some site issues, glitches and bugs, but I persisted and it worked out! I installed it on my PC and it works fine. I was expecting maybe something fishy was going on but not the case for me. I guess maybe the site was overwhelmed. Anyway, I hope everyone gets their product!

27 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

I rated 3 stars only due to the very…

I rated 3 stars only due to the very poor customer service. I received the licence key email more than 24h from the purchase - no way “immediately” as they advertise it - and after several unanswered whatsapp messages, when I threatened to report to the relevant ombudsman - then they processed quickly.
Shame - as the licence works, so all legit. They do their own damage through this poor customer service.

27 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

I've purchased an Office 2021 code from…

I've purchased an Office 2021 code from Wowcher and I haven't received the activation key from Topfastkeys either. What is going on?? Can someone please give an update to your customers? People will lose faith in your product and services - Wowcher AND Topfastkeys !! Thanks.
Thank you, I received the key the next day!

26 de febrero de 2022
Opinión espontánea
Logotipo de TopFastKeys

Respuesta de TopFastKeys

Hi

Apologies for the delay, our site was undergoing maintainence.
Your order is now completed.

Please do update your review to positive if you are satisfied with the delivery.

Kind Regards
Topfastkeys

Valorada con 3 estrellas sobre 5

I haven’t received my product key…

I haven’t received my product key either…. My order number is 150431. I bought the Office Professional Plus 2019 licence key for Windows. Like majority I got it through wowcher. It’s upsetting how I contemplated for hours whether I should buy the wowcher or not. And when I do I waited 2 hours with no reply from customer service or TopFastKeys. This is stressful when you don’t hear anything back or aren’t updated.

Edit: changed stars from 1 to 3. I did receive the right product after receiving a reply from TFK on this platform. The wait without any communication was stressful.

26 de febrero de 2022
Opinión espontánea
Logotipo de TopFastKeys

Respuesta de TopFastKeys

Hi

Apologies for the delay, our site was undergoing maintainence.
Your order is now completed.

Please do update your review to positive if you are satisfied with the delivery.

Kind Regards
Topfastkeys

Valorada con 1 estrellas sobre 5

topfastkeys website won't work

topfastkeys website won't work
I like so many others ordered Microsoft Office through Wowcher. The website won't open so can't input code. Wowcher what are you doing offering this companies products that simply don't work. I want my money back or that as a company you start to behave responsibly.

26 de febrero de 2022
Opinión espontánea
Logotipo de TopFastKeys

Respuesta de TopFastKeys

Hi

Our website is currently going through some maintainence.

Please try again within 24 hours to redeem your code.

All orders are being processed.

Kind Regards
Topfastkeys

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