Frontier Moving Solutions 

I hired Frontier Moving Solutions on November 1st, 2025. I paid $1,865.00 to the company to move one bedroom of kids furniture and clothes from Mississippi to Ohio. They hired an external company to come and pack the items and load them in the truck. Once the movers arrived I was told I needed to pay an additional 300 in cash which was not written in my original contract. After the truck arrived to Ohio, it was discovered one of the beds on the three tier bunk bed had missing parts that prevented the bed from being put together and missing wooden pieces that kept the mattress from falling through. I made a claim and was quoted $51.oo for damages on November 12th. I disputed the refund because the weight of the bed they quoted did not match the actual weight of the bed. They sent me another quote for $99.00 the following week. I had the letter notarized and mailed to them in December. It is now March 31st 2026 and I still have not recieved my payment. I emailed them February 22nd 2026 asking about my refund with no response. I emailed them again with no response. It’s now May 15 2026 and I still have yet to hear from them.

I am extremely concerned with the lack of transparency and communication regarding my upcoming move.

After reviewing the pricing documents, there is an unexplained **$700 increase** that no one has been able—or willing—to justify. Additionally, during the QA process, I added **113 cubic square feet**, which was clearly quoted at **$3.50 per cubic foot**. That should amount to roughly $395.50. Instead, I was charged an additional **$1,154.83**, which is not only inconsistent with the agreed rate but significantly inflated.

Even more troubling, when the cost of the added items is removed from the total, there is still an **unexplained $700 remaining** in the balance. This discrepancy has not been addressed despite multiple attempts to get clarification.

I have specifically tried to resolve this directly with Leanne, who has since refused to communicate with me. No one else at the company is answering calls or providing any meaningful response. This level of avoidance is unacceptable, especially given the urgency of the situation.

To make matters worse, my move is scheduled for next week, yet I am being told to simply wait for the movers to “adjust” the pricing upon arrival. That is not a reasonable or professional solution when there are clear and documented billing inconsistencies ahead of time.

At this point, I do not feel confident proceeding without a full, itemized breakdown of all charges and a clear explanation of the discrepancies. This experience has been frustrating, stressful, and deeply concerning.

I strongly urge the company to address these issues immediately before moving forward.

Horrible company! Lied from start to finish. Quote was not honored, ended up paying double at the last minute and it had to be cash...wtf?! Supposed to deliver the next day but showed up 2 weeks later. No customer service. Called every day. A bunch of stuff arrived broken and weeks later they haven't paid a dime or called me back.

If any of your items are missing, even when one of their movers sends you a PHOTO of the items in their custody, they will do NOTHING to help you get them back. They change the pricing as you get close to the event and are over a barrel, and when the movers showed up, they reeked of pot smoke and were moving furniture in house slippers -- which means they were cheap day labor and being exploited just as much as the customer. DO NOT HIRE THIS COMPANY (and beware because they have many variations of this name in many locations)

Don't use this broker company. I cancelled with them in Feb. Have not received my refund. Did everything they said to do on there website. Get no where with them call call no answer. They just take your money then abandon you.

I have had this appointment set for 3 weeks and today I received the call to over things and my price has doubled. They claim that things were not entered correctly, and I said that is not my fault. So now I have canceled the movers, and I have to by a 2000 sq ft home by myself and fight to get my deposit back. very poor customer service. They are very helpful when they are booking you but once you cancel, they don't care. Seems very shady to me.

ZERO STARS!!!Do not use this company! This is a form of bait & switch where the quoted price is so inflated and if you don't pay, they hold your items "hostage" in the truck. Move quoted 7/28/25 for $2,993.00 and ended up paying $7,018.64. Truck was loaded late Sat. 9/13/25 and informed that $4475.64 due when delivered. Cash or money order. Banks & post offices closed so 3 trips to Walmart for Western Union money orders (same as what post office uses). Sun. 9/13/25 delivery made and truck being unloaded, the movers refused the money orders. Spent 1-1/2 hours trying to get cash so they would finish moving items. They destroyed a 6-month old 85" tv, broke drawers in two pieces of bedroom suite, rolled dryer across the yard and banged it up, pulled the top off of entertainment center and damaged coffee table. Movers left with our copy of receipt. Immediately called company regarding tv and receipt. No answer from movers, company, sales person or moving rep. Tried over 4 weeks with calls, texts and emails. Finally received call back, got an email copy of receipt and they told us to file a claim with their "insurance" which is not insurance, it is a settlement company. After 3 hours of providing photos and descriptions claim submitted. 4 weeks later, notified that we would receive $131. as we did not purchase add'l insurance. Payment was to have been made with one month. This was Nov. 12, 2025 and it is now Feb. 26, 2026 and no payment. We've made several calls and they are never available or returned. DO NOT USE AND WHOEVER ELSE YOU USE, MAKE SURE YOU BUY FULL INSURANCE!
UPDATE: The day my husband and I posted our review, a rep from Moving Solutions contacted me. First they said they had no knowledge that any of this had happened. That is a lie!!! How else would I have known where to file a claim? The rep offered "$500 for our inconvenience IF WE WOULD CHANGE OUR REVIEW!" The rep said that she would send an email with the details. Three weeks later, no email and they will not return calls. Just another example of the scam company that Moving Solutions is!

They are professional scammers. Please be aware and avoid doing business with them at all costs.

Unfortunately, I fell victim to their shady practices and ended up paying nearly $4,000. I ultimately had to cancel my shipment one day before the scheduled move because their behavior became increasingly suspicious.

Their representative, Ben, initially quoted me $2,500 for the move and pressured me to sign the estimate the same day, requiring an advance payment of about $1,450. A week before the scheduled move, their extremely rude QA representative, Leenne, contacted me via text asking for my inventory list. After repeatedly promising to call and not following through, she finally called and demanded an additional ~$1,100, claiming my inventory exceeded what was originally listed.

During this process, I also requested that they change the bank account used and asked them to charge my second bank account instead. Ultimately, I was charged twice, resulting in approximately $1,500 in duplicate payments. I followed up multiple times regarding the refund once the second payment cleared, and each time I was given a promised refund date that was never honored.

At that point, I concluded they are professional scammers and terminated any further business with them.

To this day, they have not refunded my duplicate payment. They are refusing to return the money unless I sign an agreement promising not to post any negative reviews or file complaints as long as the business exists. This is an unacceptable attempt to silence a customer and violates basic consumer rights.

Additionally, all back and forth email communication appears to be AI-generated, adding to the lack of transparency and accountability.

Please be aware: they are withholding my duplicated payment unless I give up my right to share my experience. I am posting this to warn others so they do not fall victim to the same scam.

Horrible experience. Do not trust this company.

The contract is misleading, the administration does not reply to communications. They insisted I sign the Bill of Lading the same day I signed the contract, even though my move was not for 6 weeks later. I only had 72 hours after signing the BOL to cancel, and the lease was canceled three weeks later. I can't get my money back, over a thousand dollars, legally stolen.

I checked out the recent ratings, and they look much better for Top Moving Solutions. The representative who assisted me with the move was genuinely helpful and made the process smoother. The account manager was also wonderful, patiently answering all my questions.

They did an excellent job covering all the furniture, and everything arrived in perfect condition. The delivery process was smooth and without any issues. I'm happy to say I will definitely choose them again if I move in the future.

This is the second time I have engaged with this company. The customer service provided before the move was exemplary, and the movers themselves demonstrated a high level of professionalism and efficiency. I strongly recommend their services!

This is the biggest joke of a moving company!!! READ THE GOOGLE REVIEWS , REDDIT REVIEWS AND FACEBOOK REVIEWS READ THE BBB COMPLAINTS AGAINST THEM BEFORE USING THEM!! My parents belongings are damaged and a majority of their household items are missing and they over charged them the day of the move!!! SCAM ARTIST!!! Beware Beware Beware!!!!

DO NOT USE THIS COMPANY!!!!! I booked with them to move my toolbox from CA to AR. I specified it needed to be a lift gate truck for pickup and delivery. They agreed to that and quoted me just under $2200, with half down as a deposit that would be applied to the total, and the rest would be due at delivery. Moving day comes and they sent a Uhual with no liftgate. Then the guy demands 70% of the total move up front before he will take it. I tried calling the booking agents (there were 3 different ones) and all kept going to voicemail. Finally I got ahold of Carmen who flat out told me either I pay the money and let them take it on a ramp, or i forfeit the $1k deposit and then she hung up on me. Twice she hung up on me, so I called the office directly because I wanted to talk to Jim Pierce (the original person I booked with) who then called me back stating he never said any of the things we agreed on AND WAS EQUALLY RUDE. They are all friendly and professionaluntil they get you to pay the down payment, THEN they send you paperwork with different agreement terms at the bottom, and once you sign they turn into totally differentpeople to deal with, and thats IF you can finally get them to answer their phones. Long story short, I paid $1k for nothing. Im just glad I didnt lose my toolbox and tools with these clowns too. This is by far THE MOST SHADY MOVING COMPANY I HAVE EVER DELT WITH! They WILL SCAM YOU!

I’m writing this review to warn others about TOP MOVING SOLUTIONS. What should have been a straightforward cross-country move turned into a nightmare filled with deception, hidden fees, and deliberate misinformation.

The Bait and Switch: TOP MOVING SOLUTIONS operates as a broker, not an actual moving company, which they failed to disclose upfront. They took our deposit, provided a quote, and then secretly brokered our move to a completely different company without any notification. When the actual movers arrived, we were shocked to learn we were dealing with an entirely different business - one that immediately demanded another deposit on top of what we'd already paid.

Price Gouging: The final cost was double the original quote from TOP MOVING SOLUTIONS. They conveniently "forgot" to include items we had explicitly discussed and listed, then used these omissions to justify the massive price increase. This is classic bait-and-switch fraud.

Broken Promises: We were told delivery would take one week. Three weeks later, our belongings finally arrived. The stress and inconvenience of being without our possessions for twice as long as promised, with no honest communication, was unacceptable. Additionally, when our arrived there were several broken items and the boxes looked as though they had been tossed around with no regard. There were a total of 5 boxes missing as well with no explanation as to where those items were or ended up.

Hostile Customer Service: When we tried to address these issues, their customer service was aggressive, defensive, and utterly unhelpful. Instead of taking responsibility, they became hostile. Shady Communication Practices: The shadiest part: when I called the agent who had been texting me, the number connected to an automated system instead of a real person. Their main customer service number wouldn't answer when I called from my phone, but miraculously someone picked up when I called from a different number. This is deliberate call screening to avoid accountability.

DO NOT USE THIS COMPANY.

At first, I was very excited to have found them, giving me a nearly impossible low rate that should have been more of a red flag. Read your contract extremely toughly because when I asked for it to arrive October 2nd they had any day 30 days after October 2nd. They got to my storage unit that I had repeatedly told them was 7x10 feet and proceeded to increase my quote from $2300 to over $6000 on September 26th. It is October 29th and I still do not have my things. I don't even want my things I want my money back so I can buy new things and get on with my life, but they won't answer my calls. Still debating suing for bait and switch practices but I haven't decided if it is really worth it. I guess if my things don't show up in another two weeks I can start filing demand letters from my bedroom floor because I have no furniture.

I'm adding this because honestly its funny. Here is a direct quote from my father: "you should have lit your things on fire and threw them off the roof, it would have been faster, more fun, and saved you thousands."

Back on August 8th, 2025, I was looking to move from Texas to Illinois due to family health concerns. I went online and had someone from Top Moving Solutions contact me, agent's name was Patrick Sullivan for a move on Sept 11.

Move forward to August 23rd, I had a change of plans and decided to cancel my order. I emailed Patrick Sullivan to cancel and he was the most disrespectful person I have dealt with from a company. He insulted me and complained the entire time. Spammed me with calls to try and keep me from cancelling. Called me a liar. And said I wasted his time on a Saturday to cancel the move.

I have yet to receive my $1,265.21 deposit back from this company. Everytime I try to call this company I get an AI on the phone with no option to speak with a live representative. The AI puts you in a loop and says they will send an email to someone to contact you but nothing comes from it. All emails to this company go ignored without any responses.

I make this post in hopes that someone else doesn't have the misfortune of dealing with this corrupt company.

I understand now that I should have been more diligent in my research of this company but I was in a vulnerable space dealing with money problems, going through a divorce, and worrying about the health of my father so I was desperate. Lesson learned and hope someone else doesn't have to go through this.

I didn’t even know they helped with unpacking until I asked, but they stuck around and helped get stuff where it needed to go. Made settling in way easier. Super nice guys, too. Highly recommend.

I had a few fragile items some glassware and a big mirror that I was really nervous about, but they packed everything up super carefully. Everything made it in one piece. They clearly knew what they were doing.