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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Professional experience from start to finish,the work was completed to a high standard and I couldn't be happier. The Ironwood Stove is amazing too. James,Adam and Paul were great to deal with.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Ver más

Valorada con 5 estrellas sobre 5

Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Ver más

Información sobre la empresa

  1. Tienda de hogar a leños
  2. Café
  3. Proveedor de leña
  4. Tienda de parrillas
  5. Tienda de jacuzzi
  6. Tienda de estufas a leña

Escrito por la empresa

Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

254 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Ordered glass rope kit for my clear…

Ordered glass rope kit for my clear view vision very easy to order kept informed on order status delivered within a few days perfect.

13 de agosto de 2024
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Respuesta de Topstak

Thank you for such a lovely 5* review.
It is great to hear you are pleased with the service received as well as the replacement rope kit for your Clearview stove.
If we can be any help in the future, please do not hesitate to get in contact.

Best regards
Kirsty

Valorada con 4 estrellas sobre 5

Quick easy transaction

16 de agosto de 2024
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Respuesta de Topstak

Thank you for taking the time to leave us a review.
We appreciate your feedback and pleased you were happy with the service and products overall.
We would love to know what we can do better to push it to 5*'s next time?

If I can be any further assistance, please do not hesitate to get in contact.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Chesneys spares

Excellent communication and service.

13 de agosto de 2024
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Respuesta de Topstak

Hi Ian.

Thank you for taking the time to leave us a review. Every one is used to ensure we deliver and maintain the best levels of customer service across the board.
We appreciate your feedback and pleased you were happy with the service and products.

If I can be any further assistance, please do not hesitate to get in contact.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Good sales experience at Topstak

Ordered items but out of stock.Was kept informed when item back in stock.Ordered and deliverd on date as asked.
Items were well packed and secure.
Will certainly use TopStak again and recommend.

7 de agosto de 2024
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Respuesta de Topstak

Hi Kenneth,

Thank you for taking the time to leave us a review. Apologies the item you ordered was not in stock initially but arrived to you in time!

If we can be any further assistance, please do not hesitate to get in contact.

Valorada con 5 estrellas sobre 5

Fantastic experience from Topstak…

Fantastic experience from Topstak…

From initial contact with James to the installation of the wood burner, everything went perfect..

Fantastic selection of stoves at their premises and James ensured we purchased the right stove for the house.

The two installers were fantastic, extremely professional and courteous and nothing was too much trouble.

I have no reservations in wholeheartedly recommending Topstak…

29 de julio de 2024
Opinión espontánea
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Respuesta de Topstak

Hi Wayne,

Thank you for taking the time to leave us a review. It helps us to maintain and improve the services offered to our customers.

It is great to hear you are pleased with the service you received from James and the installation team.
We hope you are pleased with your new Stove 🔥

If you did have any other questions or queries, please do not hesitate to get in contact. We are always more than happy to help.

Best regards
Kirsty

Valorada con 2 estrellas sobre 5

Could do better

Delivered on time but the logs were very large ( much more so than previous deliveries) . I raised this with Topstak but they said it’s the luck of the draw! I have had to split a large number of logs myself.

3 de agosto de 2024
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Respuesta de Topstak

Thank you for your comments.

As explained during our phone call, unfortunately with the locally sourced seasoned wood we cannot guarantee the width of the log, only the length we can cut it to.
The only way to guarantee a smaller width is to order the kiln dried logs. If this is acceptable to you, we will update your delivery record to note a 10% discount on your first order of kiln dried logs.

Valorada con 5 estrellas sobre 5

Helpful

Friendly company with family involved so your sure of a personalised experience.

26 de julio de 2024
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Respuesta de Topstak

Hi Ann Marie,

Thank you so much for taking the time to leave us this fantastic review, it really does help us to maintain and improve our services to customers.

If we can be any further assistance, please do not hesitate to get in contact, we will be more than happy to help.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

ordered pipe and fittings but weren't…

ordered pipe and fittings but weren't compatible with our existing fitting. Returned and refunded quickly. The quality of pipe was excellent, even though I didn't use it!
Good company to deal with, excellent communications

18 de junio de 2024
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Respuesta de Topstak

Thank you for leaving us such a great review!

Valorada con 1 estrellas sobre 5

send a young man who can help carry…

send a young man who can help carry some of the logs upstairs to our apartment
usually the bell rings, we have a chat and the logs are delivered. I give the guy a good tip
this time he was about to do a runner when I heard him in the street leaving the logs at the bottom of our stairs

18 de junio de 2024
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Respuesta de Topstak

Good morning Brian,

Firstly, I apologise that you haven’t received the usual service from ourselves that you are used to and also the kindling being missed off from the delivery. We will get that delivered to you today.

As per my email, we will include a gesture on your next order and strive to ensure our usual driver delivers going forward.

If I can be any further assistance, please do not hesitate to get in touch.

Regards
Kirsty

Valorada con 5 estrellas sobre 5

Fast delivery

Easy to order and pay, Fast delivery with no damage

13 de junio de 2024
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Respuesta de Topstak

Hi Graham,

Thank you for such positive feedback and leaving us a 5* review.
We love to hear about our customers experiences in order to maintain and improve the service we offer.

If we can be any further assistance please do not hesitate to get in touch.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Easy to order efficient and fast…

Easy to order efficient and fast delivery.

30 de mayo de 2024
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Respuesta de Topstak

Hi Mr Green.

Thank you for your 5* review. It is great to hear you are pleased with the service received.
If we can be any help in the future, please do not hesitate to get in contact.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Prompt and efficient service

Prompt and efficient service, very happy.

30 de mayo de 2024
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Respuesta de Topstak

Hi Mr Potter,

Many thanks for leaving us such positive feedback. It is great to hear you were happy with the service received and if we can be any further assistance in future, please do not hesitate to get in contact.

Kind regards
Kirsty

Valorada con 5 estrellas sobre 5

good quality paint and it arrived on…

good quality paint and it arrived on time and well packaged

1 de mayo de 2024
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Respuesta de Topstak

Hi Mr Ivers,

Thank you for leaving us a review, we always appreciate customer feedback in order to maintain and improve our services.
If we can be any further assistance in future, please do not hesitate to get in contact.

Kind Regards
Kirsty

Valorada con 5 estrellas sobre 5

Ticked all the right boxes

Had the parts I needed at an acceptable price. Good delivery, would recommend this company.

29 de abril de 2024
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Respuesta de Topstak

Hi Paul,

Thank you so much for your feedback and taking the time to leave us this review to help us maintain and improve our services to customers.

If there are any particular parts you are looking for and cannot find them on our website, please feel free to give us a call as we can order in Contura spares direct from the manufacturer.

Best regards
Kirsty

Valorada con 2 estrellas sobre 5

It was a bit sneaky how we made our…

It was a bit sneaky how we made our purchase then the overpriced delivery was dropped in last minute. If the delivery charge had been made clear from the start we would not have bought the stove paint.

29 de abril de 2024
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Respuesta de Topstak

Hi Mr Rowan.

I am sorry to see you were unhappy with the delivery cost of the item. Having checked the website I can see the delivery cost is listed before the card details are entered and unfortunately due to being an aerosol we are limited to which carriers will accept this type of consignment which is reflected in the delivery charge.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I struggled to get bank details accepted. Next day I got a call following up my transaction, and they were so helpful. The order was placed and payment made over the phone, I received the parcel in record time from my favourite couriers DHL. Thankyou Topstak will definitely use you again

24 de abril de 2024
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Respuesta de Topstak

Hi Corinne,

Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.

Pleased to hear that after the trouble you had to start with, we got this resolved for you!

If you need anything else in future, please do not hesitate to get in contact.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Large stove showroom in south wales…

Large stove showroom in south wales with a great range of products,
Purchased an Ironwood stove which I am very pleased with it it works really well.
Great service, great installation and a great product, highly recommend

25 de abril de 2024
Opinión espontánea
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Respuesta de Topstak

Hi Neil,

Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.

If you have any further questions or if we can be any further assistance, please do not hesitate to get in contact.

Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service.

I ordered the wrong firebricks for my stove but Dan at Topstak sorted out replacements really quickly. Great service and really helpful with it!

8 de abril de 2024
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Respuesta de Topstak

Hi Katie,

Thank you for taking the time to leave us a review. It helps us to maintain and improve the services offered to our customers.

It is great to hear you are pleased with the service you received by Dan and that he got this resolved for you as quickly as possible.

If you did have any other questions or queries, please do not hesitate to get in contact. We are always more than happy to help.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Excellent company will definitely use again when buying BBQ equipment

My experience with Topstak could not of been better. Firstly they have a really good selection of products and the interest free credit options makes it alot more affordable.
One I placed my order I was contacted by the manager and then another to confirm delivery . The BBQ was so well packaged and delivered on a pallet .
Absolutely love my new BBQ .
Thankyou very much for such a great service

4 de abril de 2024
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Respuesta de Topstak

Hi Stewart,

Thank you so much for taking the time to leave us this fantastic review, it really does help us to maintain and improve our services to customers.

It is great to hear that you are enjoying your BBQ - if only we could have the weather to enjoy it more so!!

If we can be any further assistance, please do not hesitate to get in contact, we will be more than happy to help.

Best regards
Kirsty

Valorada con 5 estrellas sobre 5

Kirsty could not have been more…

Kirsty could not have been more helpful.Many thanks.

4 de abril de 2024
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Respuesta de Topstak

Hi Mr Wakefield,

Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.

If you have any further questions or if we can be any further assistance, please do not hesitate to get in contact.

Best regards
Kirsty

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