Totalfitness Opiniones 

Totally disappointed with their services.
1. Different instructors every other week.
2 no separated stage lessons, all the children are missed together regardless of their swimming capabilities.
3. About 8 children to one instructor.
4. Small designated swimming lesson space for practice.
5. They don’t care about the swimming progress of children.
6. No feedback on child’s swimming progress
7. No body knows anything if you complain or make enquiries because it’s not their duty.

Total Fitness Whitefield - "AI failures" :D

Ok, time to say it.

We have been members of Total Fitness for nearly three years. Most staff are pleasant, but recently the gym has become a comedy of contradictory rules.

One staff member says:

“You cannot use the treadmill, use the rowing machine.”

Five minutes later another arrives:

“You cannot use the rowing machine, only the treadmill.”

Brilliant.

Apparently every employee has their own private edition of the rulebook.

The best part came today, when after nearly three years we were suddenly told that children are basically only allowed to use the swimming pool.

Really?

Then why sell gym memberships for children and charge families extra for them?

I asked management to show me the written policy explaining what equipment children aged 8 or 12 are actually allowed to use.

They could not.

Not on the app.

Not on the website.

Not in an email.

Instead, management started asking an internal AI chatbot.

So we had reached the stage where staff did not know the rules, management did not know the rules, and apparently the computer did not know the rules either.

Eventually I was pointed towards some mysterious “traffic light” board, which still did not answer the question.

Impressive.

Nearly £2,000 a year for a family membership, and apparently clear membership conditions are an optional extra.

While we are here, a few other observations I had previously kept to myself:

The gym is filthy.

Some areas are approaching Piccadilly Gardens or Blackpool promenade standards of cleanliness.

A large amount of equipment is outdated and visibly worn.

Cable machines, belts, handles and rubber grips do not exactly inspire confidence.

The swimming pool frequently contains debris, including plaster fragments and pieces from wristbands.

Changing rooms are poor.

Saunas are dirty and regularly smell unpleasant.

For a business selling “fitness” and “wellbeing”, cleanliness and maintenance seem to receive surprisingly little exercise.

My biggest issue, however, remains simple:

If children cannot meaningfully use the gym, say so clearly before selling parents gym memberships for them.

Do not invent new rules depending on which staff member happens to be working that day.

After nearly three years, I will not be renewing our family memberships.

I will also be requesting cancellation and a review of what we were sold versus what our children were actually permitted to use.

Perhaps management should start with one very ambitious project:

Write the rules down.

Then give every member of staff the same copy.

Terrible experience with the staff at Total Fitness Wilmslow and an alarming lack of professionalism from the children's swimming instructors. My daughter and I were subjected to deeply distressing and cruel behaviour by one of the swimming teachers, who deliberately taunted my child during class moving a float away every time she jumped in and laughing at her failures in front of her peers.
When I calmly addressed this unprofessional conduct after the lesson, the instructor became defensive, dismissed my concerns, and refused to communicate. Matters escalated to outright harassment when she pursued us right outside the women's changing room with my child standing right there to aggressively announce she was refusing to have my daughter in her class anymore.
Management has been notified of this complete failure in duty of care. Mocking children and making them feel small is unacceptable, and anyone considering enrolling their kids here should think twice. We have cancelled our daughter’s membership and swimming lessons, and I am appalled by how this facility handles basic child welfare and customer service.

I’ve been a member for 22 years - when the Altrincham one first opened it was nice - they used to make you wear swimming caps. Last 10 years gone downhill. Like everyone says, No point in moaning - showers will always be cold, mold in the cubicles, dirty, unclean etc.. staff don’t care one bit… there’s always 8 -10 and they never seem to be actually doing any work… they just sit around talking to each other all day! I only stay because it’s a 5
Minute walk but if you have any sense - I would look elsewhere.. I can only see it going bust if I’m honest

A staff member used to hide in the disabled toilet for 30 minutes at a time while I had to wait outside with my guide dog. After putting up with this for quite a while I eventually made a complaint. While I was working out another member of staff approached me and said this person had pointed me out to them and was laughing that I had reported him, so I reported him again. It shouldn't have gotten to me having to complain. Staff members should be knowledgeable on which toilets they can use and Managers should know when their staff are skiving otf in the toilets. Very poor practice. I've left there now and wouldn't recommend this gym to anyone.

The staff at the Wirral branch are fantastic and this review is no reflection on them! I’ve been a loyal member for over 15 years and I’ve just noticed without any warning my membership fees increased by just under 50% 5 months ago. I immediately rang head office and the person I spoke to didn’t even want to try and help his attitude was shocking he refused to put me through to a manager told me the club can charge what they want and I’m free to leave as long as I pay another months membership first. No apology no attempt to resolve my problem nothing. Zero reward for loyalty

The customer service team at Wilmslow are rude, have a bad attitude, don't seem to care about their jobs, and are literally incompetent.

Everyone at the Whitefield gym is great.

My annual membership expired 31st July 2026. I went to renew 1st August having been away on summer hols and was told I had to pay £25 rejoining fee… Sorry. Computer says no….. I’ll join gym group with aircon, better equipment and longer opening hours….

One of the worst experiences I've had with any gym. The facilities were filthy and unhygienic not a one-off bad day, but conditions so poor I no longer felt safe using what I was paying for.

I raised it properly, with photographs. Management reviewed them and admitted in writing that the standards were "not acceptable" and that they were having to overhaul their entire housekeeping operation as a result. So this is not my opinion against theirs the club has conceded the conditions were below standard.

Despite that admission, they refused any refund whatsoever, hiding behind a generic line about applying their policy "consistently." Translation: they'll take your money for a service they openly admit they failed to provide, and offer nothing but apologies in return.

If a business can acknowledge in writing that its hygiene was unacceptable and still keep your money, that is exactly the kind of place you should walk away from. I deeply regret joining.

I have been a member of Total Futness at Wilmslow for 7 months and there are alot of issues that needs priority amd attention. For health and welfare in this heat wave season, the air-con does not work and there are excuses after excuses. It is unsafe to work out in the weights and functional areas due to lack of air and stifullung temperatures. The staff have been so accommodating and always ask to put this in writing so someone from management can escalate this very serious issue. On many occasions I have been struggling to breath due to this and also deters me from training here whilst this problem continues. Secondly half the equipment is either broken or lack of. Not enough handles etc.. for the cable machines. The changing rooms are again too hot and no air to circulate and also half the tiolet doors do not shut properly. Yes the gym has allot of maintenance to contend with and the air con is a priority. I will how ever continue to raise these concerns until it is rectified. For members monthly fee which is already high rates, we deserve the best experience in the gym, or is this a money making machine instead!!.

Air cooling was not working for weeks very hot and uncomfortable. No disabled parking available during repairs to car park, no signage and told to park on hatching ( where work vans were parked) Awful experience . Customer service not great at all really awful actually

I tried to complain to someone about the untidy and unhygienic men's changing rooms, the appalling cleanliness around the pool and worse of all the heat treatment rooms shabby.

There was orange peel under the sauna seats, which was still there two days ago and its not the 1st time rubbish has remained.

The steam room stinks and there is never enough steam for a proper functioning steam room.

Nobody has a clue what the Sanarium is for because the temperature isn't high enough, that too smells due to lack of cleaning.

The hydrotherapy steps have ground in dirt so they can't have been cleaned for years.

The men's shower area is disgraceful with doors hanging off and rusty metalwork dripping on to the tiled walking areas. The toilets are a biohazard and totally unusable.

The gym had no air-conditioning again today, apparently it doesn't work so they just opened the windows.

I joined on a free month commitment. When the free month expires on the 26th June I wish my contract not to start.

I tried to speak to someone today about all the above but was just passed from pillar to post until a young man in the membership team scribbled this email address on a piece of paper and told me this is where to direct my complaints. Extremely unfriendly.

This is undoubtedly the scruffiest unhygienic gym I've ever attended.

I was a member here 25 years ago and some of the gym equipment looks like it hasn't been renewed.

This will be going on Google and trustpilot reviews

UPDATE 31st July 2026

I had a meeting with Nick (Maintenance Manager) Steve (General Manager). They listened to my complaint regarding the vaious issues, particularly around hygiene and cleanliness. They both agreed with my points raised and apologised for the current state of the changing rooms and Hydropool area in particular. They had already made some progress on the areas i had identified and Nick himself informed me that he had personally resolved a few of them after using the treatment areas. They both assured me that this has been taken seriously and they are invested in tasking all the staff members to buy in to making the hygiene and cleanliness to top priority. The blame seemed to be laid with the previous cleaning contractors, who simply were not performing. I am assured that the new staff being brought on board are dedicated to transorming the current standards to the levels that Steve and Nick are expecting. i will amend my review and re-visit it after acouple of months to report on the progress. Thanks to Nick and Steve

I've been a member of Whitefield Total Fitness for a year. The last 4 months of my membership. The IT department kept messed up my payment.
Every single month, they kept messed it up. I went to the desk at the gym, on the app or over the phone. But the IT department kept messed it up.
I'm sick of it. Very Unprofessional. Very unskilled. The systems is not Up to date at all.
VERY DISAPPOINTED.

The staffs in Whitefield is Absolutely Amazing. Can't fault them at all.

Poor.
Car park closed for months poor maintenance of hyronpool.
Customer service shockingly unhelpful.
Avoid if you can.

Unsupervised membership of young teenage boys and young men using the small pool like a playground in the evenings. This feels very threatening to women and those people that are vulnerable; when I asked for help from one of the poolside attendants she said she was keeping an eye on them. I do not think that their behaviour would be allowed even in a local authority swimming pool. On considering the money that members pay for this gym in Hull there behaviour is absolutely appalling. The parents should be ashamed of themselves Total Fitness need to take some responsibility of supervising these youths.

Absolutely shocking customer service doen a young lady at reception in Preston strand road. Was unable to precise me with a day pass for my 14 year old nephew who was gojng to help my elderly disabled father at the gym.
Jad no remorse or was neither was she pragmatic. Asked questions which were unreasonable maybe because of ethnicity!
Been a member for 2 years plus and never been subject to such poor customer service.
Had to pay £10’for 2 hours and I will be complaining. It not aboit the coat but the fact she was rude and unable to be pragmatic.
Also bought shirts as they were marked wrong she did nkt give me a proper receipt rather a paper receipt! Incase we needed to rerun. Not sure what that was about

New machines faulty and some staff aren't helpful

No air con, dirty , broken kit, old kit, way too expensive for the state of the facilities
Even pure gym is better

I signed up with my children, including my 11-year-old son, but many restrictions for junior members were not clearly explained at the time of joining. My son was later told by staff that he was not allowed to stay in the building after 8 pm while waiting for me in the café area, which made him feel very uncomfortable and unwilling to return.

I raised a formal complaint, provided additional details, and even spoke to a manager who promised a follow-up. Weeks later, I still received no response.

I then asked to cancel the membership because the gym is clearly not suitable for working families with children, but I was told I would still need to pay a cancellation fee.

Very poor communication and disappointing handling of customer concerns.

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Florina Padurariu
Local Guide·13 reviews·7 photos
Membership number: 15902857
EVERYONE!!!! PLEASE BE CAREFULLY WHEN YOU SIGN UP FOR A MEMBERSHIP TO THIS GYM!
THEY WON'T TELL YOU ANYTHING, BUT IF YOU DON'T CANCEL YOUR MEMBERSHIP BEFORE ONE MONTH TO EXPIRE, THEY WILL CONTINUE TO TAKE YOUR MONEY, EVEN IF YOUR MEMBERSHIP …More

Lindsey Makin
Local Guide·50 reviews·34 photos
5 months ago
Ok, so it has it's rubbish points like the showers (not as bad as people make out, but could be a lot better) and the food availability is dire - apparently it used to be good - but, overall, it's not a bad gym. It's spacious, it has good …More
❤️1

Stevo Success
Local Guide·906 reviews·2185 photos
4 months ago
I took advantage of the free day pass, the facility is very modern and open plan, and a good sized swimming pool, jacuzzi pool, steam room, as I am not a member I cannot give full review but I enjoyed my day visit and was able to use the full facility and stuff we're very welcoming and I had no issues.

James Burns
2 reviews·3 photos
3 months ago
I’m actually surprised we’ll not really it’s amazing when you are wanting to sign up people bend over backwards to help you when you’re leaving nobody cares my little lad has been in hospital since 2am Xmas day I’ve been down to resolve my …More
❤️2
Florina Padurariu
Local Guide·13 reviews·7 photos
just now
New
Membership number: 15902857
EVERYONE!!!! PLEASE BE CAREFULLY WHEN YOU SIGN UP FOR A MEMBERSHIP TO THIS GYM!
THEY WON'T TELL YOU ANYTHING, BUT IF YOU DON'T CANCEL YOUR MEMBERSHIP BEFORE ONE MONTH TO EXPIRE, THEY WILL CONTINUE TO TAKE YOUR MONEY, EVEN IF YOUR MEMBERSHIP IS ON FIX TERM COMMITMENT! Of course, they say it's in your terms&conditions. THEY JUST TAKE ADVANTAGE OF THIS, EVEN IF NO MEMBER OF STAFF WON'T TELL YOU THIS WHEN YOU SIGN UP. But, if you want to cancel before the expire date, let's say 2 months before it, they will harass you asking for their money because you signed a fixed commitment!!! But otherwise, we, as clients need to give one month notice, even if it's a fixed term! How stupid is this? How can they take advantage of your money, especially when telling them that you don't want to continue???? TOTAL FITNESS, I DON'T WANT TO PAY YOU FOR NOTHING ONE MORE MONTH AFTER MY MEMBERSHIP COMMITMENT EXPIRES! IT'S DEAD SIMPLE! WHY YOU WANT TO TAKE ADVANTAGE OF MY MONEY? I'VE BEEN A GOOD CUSTOMER, AND EVEN IF ME, OR ANY OTHER MEMBER OF MY FAMILY, HAVEN'T USED YOUR SERVICES FOR MONTHS? I haven't tried to cancelled before the expiry date, as I know at what I engaged, adult membership 12 month commitment! But I'm not agree for you to roll on your contract and take my money for another month! My contract ends at the end of this month!
PLEASE GUYS, ANYONE THINKING TO USE THEIR SERVICES, AVOID IT WITH ALL YOUR SENSES! THEY WILL JUST ROB YOUR MONEY!
Last update: Since I called to cancel it, they increased my membership with around £8, don't know why and without a notice in advance! They just put their hands in your pocket, without any consent!!!